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Benefits and Insights

Why use Oracle Knowledge 8.5?

Key differentiators & advantages of Oracle Knowledge 8.5

  • Enhanced customer experience with relevant search and content results in user’s own language 
  • Increased agent productivity with efficient authoring tools for quick, precise content updates across geographies
  • Higher web self-service rates with community posts attachments to enable customers to provide more information 
  • Better service levels with role-based analytics and scorecards to identify and improve on KPIs 
  • Greater first contact resolution with AnswerFlow’s guided knowledge delivery and service resolution 
  • Improved agent experience and efficiency with InfoCenter and iConnect user interface improvements 
  • Seamless integration to Siebel, Oracle CRM OnDemand, and other CRM solutions 
  • Expanded technology platform support and optimized performance with Exalogic and Exadata deployment 
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