Nina Web intelligent virtual assistants bring brands to life on enterprise websites, increase conversion rates, and offer visitors an easy, quick, and accurate way to find exactly what they need
Customers get right to the solution they need in a single step. Using their voice to ask a question cuts out the need to navigate menus and scroll through search results. It's simple, natural and the quickest way to get what they need.
Because Nina Web understands complex questions, it delivers the exact right solution and doesn't leave the customer to choose between options. This precision is what makes the Nina Web interface seem much more like a human interaction.
By improving the resolution rate of customer requests on the web and increasing the self-service containment rate, Nina web enables your live agents to focus on delivering service where it's truly needed.
Intelligent virtual assistants naturally, quickly and accurately understand online text-based styles such as slang, misspellings, and grammatically incorrect sentences. In addition, a well-designed virtual assistant also reflects your company’s unique image and tone, resulting in a strengthened brand.
Acting as a personal guide, the virtual assistant provides “the one right answer” or guides the customer to complete transactions with the least amount of user effort.
Each conversation a virtual assistant has with a customer can be captured, analyzed and aggregated to deliver real-time insights into customer needs as well as identify opportunities for web site improvements.