What is Mindshare Platform?
Improve business operations in real time. Increase customer retention and loyalty. Drive companywide consistency. The Mindshare Platform makes it happen with the undisputed smartest VoC text analytics software and the client-specific reporting tools to make it matter. We deliver the actionable customer insights you need to improve employee training, elevate average customer spending, and encourage more word-of-mouth marketing.
Benefits and Insights
Why use Mindshare Platform?
Key differentiators & advantages of Mindshare Platform
- Compatible with all customer feedback channels
- Configurable for meeting the unique needs of individual companies
- Soft-coded and smart-coded for ease and speed of configuration
- Quick customer feedback software setups and rapid survey updates save time and money
- Automated reporting schedules and self-updating interfaces deliver real-time information
- Enterprise hierarchy mapping allows role-specific information to reach every level of even the most complex organizations
- Two-way data integration between our platform and your CRM completes the context of customer feedback
- Access all of it: your raw customer feedback, your simplified insights, and the analysis happening in between
- Survey logic tailors questions to match your customers’ different interaction types