What is Lithium Community?
The Community Platform plugs customers into one powerful network by creating opportunities for them to engage in a community on your own site and connect to other social customers through Facebook and Twitter. It’s a SaaS deployment, so there’s no hardware to buy and no upgrades to worry about. You can configure it (and change it) with Lithium Studio, our drag-and-drop management tool. We’re all about giving customers a surprising, delightful social experience that motivates them to help each other with questions and answers, spread product knowledge, share ideas, and give feedback.
Benefits and Insights
Why use Lithium Community?
Key differentiators & advantages of Lithium Community
- Social marketing - Increase conversion rates by up to 25% by infusing ratings, reviews, rich media galleries, answers, and other user generated content into your website.
- Social customer support - Reduce customer service costs by up to 10% by enabling customers to answer each other's questions and by responding at scale on social networks.
- Crowdsourcing ideas - Build better products and bring them to market faster by creating a place for customers to submit new ideas and vote the best ones to the top.