What is Knowledge Spaces™?
Finding the right information at the right moment can be a challenge for both your customers and your employees. Knowledge Spaces™ helps you accomplish both goals in order to achieve increased productivity, improve customer satisfaction scores, and reduce operational costs.Knowledge Spaces search engine fetches the right information quickly and easily. Smart Synopsis provides access to the most relevant articles. Search remote databases and keep up-to-date by receiving RSS feeds on articles, categories, forums, and wiki modifications with our knowledge base support software.
Benefits and Insights
Why use Knowledge Spaces™?
Key differentiators & advantages of Knowledge Spaces™
- Provide Customers with Immediate Answers
- Improve Support Staff Effectiveness
- Reduce Phone and Email Volume
- Execute Up-sell and Cross-Sell Programs
- Gain Customer Insight
- Update and Share Information
- Salesforce.com's Service Cloud