The IntelliResponse Virtual Agent (VA) technology platform is a next generation self-service software that automates the process of delivering answers to customer questions posed across a variety of interaction channels. IntelliResponse technology also acts as a 24×7 online research agent, delivering real-time, actionable voice of the customer insights to our clients.IntelliResponse VA’s accomplish this by parsing natural language questions and matching these questions with a single correct answer. IntelliResponse VA’s are particularly effective when used in specific domain scenarios, such as industry verticals or in specific use-cases. They can be deployed on an organization’s website, social media presence, mobile platforms, in contact center environments or even via web enabled kiosks – wherever customers go for self-service answers.
Driving New RevenueReducing Call, Email and Chat VolumeUnderstanding Your Customers BetterIncreasing CSAT