Benefits and Insights

Why use inContact's IVR?

Key differentiators & advantages of inContact's IVR

  • Fully integrated with our ACD software
  • Automated Speech Recognition (ASR) and Text-to-Speech (TTS)- Serve all your locations with one IVR
  • Automatically call back customers who don’t want to wait- Quick and easy to modify operating hours and holidays
  • Pull in essential customer data from CRMs like Salesforce
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