What is IBM SmartCloud Control Desk?
IBM® SmartCloud™ Control Desk unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. This IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools. Now you can choose the delivery model you need such as on-premise, software as a service (SaaS) or VM image and seamlessly change it when your business needs evolve.
Benefits and Insights
Why use IBM SmartCloud Control Desk?
Key differentiators & advantages of IBM SmartCloud Control Desk
- Service request management gives you an efficient service desk for handling service requests and managing incidents.
- Change, configuration and release management provides advanced impact analysis and automated change procedures designed to reduce risk and support integrity of services.
- IT asset lifecycle management provides inventory management and software license compliance capabilities. Helps to manage assets throughout their lifecycle, optimizing usage of digital and physical assets and minimizing compliance risks.
- Service catalog helps users solve their own problems. Provides an intuitive self-help portal and a complete catalog of services.
- Support for service providers supply service support and service delivery capabilities for multiple customers in a single deployed instance. This can help increase profitability and improve customer satisfaction.