IBM® SmartCloud™ Control Desk unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. This IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools. Now you can choose the delivery model you need such as on-premise, software as a service (SaaS) or VM image and seamlessly change it when your business needs evolve.
Service request management gives you an efficient service desk for handling service requests and managing incidents.
Change, configuration and release management provides advanced impact analysis and automated change procedures designed to reduce risk and support integrity of services.
IT asset lifecycle management provides inventory management and software license compliance capabilities. Helps to manage assets throughout their lifecycle, optimizing usage of digital and physical assets and minimizing compliance risks.
Service catalog helps users solve their own problems. Provides an intuitive self-help portal and a complete catalog of services.
Support for service providers supply service support and service delivery capabilities for multiple customers in a single deployed instance. This can help increase profitability and improve customer satisfaction.