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Benefits and Insights

Why use IBM Service Desk?

Key differentiators & advantages of IBM Service Desk

  • Service request management gives you an efficient service desk for handling service requests and managing incidents.

  • Change, configuration and release management provides advanced impact analysis and automated change procedures designed to reduce risk and support integrity of services.

  • IT asset lifecycle management provides inventory management and software license compliance capabilities. Helps to manage assets throughout their lifecycle, optimizing usage of digital and physical assets and minimizing compliance risks.

  • Service catalog helps users solve their own problems. Provides an intuitive self-help portal and a complete catalog of services.

  • Support for service providers supply service support and service delivery capabilities for multiple customers in a single deployed instance. This can help increase profitability and improve customer satisfaction.
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