What is Genesys Social Engagement?
The Genesys Social Media Solution is designed to help organizations create the integrated approach they need to turn the social media opportunity into real business benefits. It delivers the capabilities companies need to establish social media as an emerging marketing and customer service touch point, and ensures that they capitalize fully on those efforts to deliver a satisfying customer experience.
Benefits and Insights
Why use Genesys Social Engagement?
Key differentiators & advantages of Genesys Social Engagement
- Automatethe processes oflistening to your customers on social media.
- Eliminatemanual, isolatedorinconsistentefforts in responding to socialmedia posts.
- Extend businessrulesandservice levelstrategies to the growingvolume of social media-based interactions.
- Be responsive, consistent andaccurate when engaging on socialmedia sites