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Benefits and Insights

Why use Genesys Contact Center Software & IVR Software?

Key differentiators & advantages of Genesys Contact Center Software & IVR Software

  • Routes, manages, integrates, and orchestrates inbound and outbound customer interactions across voice and other channels
  • Links personalized self-service IVR software with applications, speech recognition and agent assistance
  • Consolidates customer interactions across time and channels for consistent conversations and superior customer experience
  • Delivers relevant reminders, notifications, contacts or updates to sustain the customer relationship
  • Enable rapid integration of the open Genesys platform with other solutions, including legacy applications
  • Combines best practices with fast delivery of industry-leading Genesys 8 software for a packaged, next-generation contact center.
  • Extends the contact center across the enterprise with IP connectivity, pooling resources for capacity and flexibility
  • Streamlines customer outreach with personalized notifications and/or live agent contact
  • Empowers agents and knowledge workers with information, processes and applications to manage customer conversations across channels
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