Using Genesys Contact Center Software & IVR Software you can build and maintain a proactive and responsive customer service environment. Create an intelligent Customer Front Door™ that delivers personalized self-service. Add a seamless transition to agent assistance and proactive customer engagement as needed.Genesys Contact Center Software applies rules-based routing and orchestration, integrating all interactions into a unified view of the customer. With centralized management and reporting, you can continuously improve the IVR and customer experience.
- Routes, manages, integrates, and orchestrates inbound and outbound customer interactions across voice and other channels
- Links personalized self-service IVR software with applications, speech recognition and agent assistance
- Consolidates customer interactions across time and channels for consistent conversations and superior customer experience
- Delivers relevant reminders, notifications, contacts or updates to sustain the customer relationship
- Enable rapid integration of the open Genesys platform with other solutions, including legacy applications
- Combines best practices with fast delivery of industry-leading Genesys 8 software for a packaged, next-generation contact center.
- Extends the contact center across the enterprise with IP connectivity, pooling resources for capacity and flexibility
- Streamlines customer outreach with personalized notifications and/or live agent contact
- Empowers agents and knowledge workers with information, processes and applications to manage customer conversations across channels