Feedback Ferret provides an end-to-end solution to gather, report and act on customer feedback. We reveal the full range and volume of topics that customers raise in their feedback, and make it easy for you to act on the insight to improve customer experience.
Highly accurate contextual analysis of customer feedback comments
Cut out the irrelevant noise and chatter to focus on the relevant and actionable insight
Fast turnaround, even on large volumes- Internal feedback and external Social Media channels
Consolidate multiple data feeds to a single platform
Customised reporting topics for your business and industry
Automated routing of personalised reporting to selected users- Easily close the loop with responses to customers
Easy access to results through web-based dashboards