What is Feedback Ferret?
Feedback Ferret provides an end-to-end solution to gather, report and act on customer feedback. We reveal the full range and volume of topics that customers raise in their feedback, and make it easy for you to act on the insight to improve customer experience.
Benefits and Insights
Why use Feedback Ferret?
Key differentiators & advantages of Feedback Ferret
- Highly accurate contextual analysis of customer feedback comments
- Cut out the irrelevant noise and chatter to focus on the relevant and actionable insight
- Fast turnaround, even on large volumes- Internal feedback and external Social Media channels
- Multiple languages
- Consolidate multiple data feeds to a single platform
- Customised reporting topics for your business and industry
- Automated routing of personalised reporting to selected users- Easily close the loop with responses to customers
- Easy access to results through web-based dashboards
- Integration with your CRM and other systems
- A fully hosted and managed service