What is ETA Field Services Management?
Field service management software has been around for many years. However, most companies with mobile workers are using outmoded software on legacy platforms that have not fundamentally evolved in 25 years, or they are using manual processes with no automation at all. We provide a state-of-the-art mobile workforce management solution that runs 99.996% of the time, requires no installation or maintenance, is completely configurable, does not have any associated license fees and delivers a new paradigm for managing people in the field.Our solutions measure time, because a time-based approach to field service management ultimately leads to a better customer experience. Our predictive technology measures how long it takes to perform tasks, accumulating information about what is happening in the field and using this information to provide better planning and management of the workday, making our approach to mobile workforce management truly revolutionary:•Time-Based: Our solutions measure everything that occurs in the field for each mobile employee, every minute of every day, enabling our technology to create comprehensive technician performance pattern profiles.•Predictive: These performance pattern profiles are fed into our proprietary statistical analysis algorithm and deliver reduced service window predictions that are 96% accurate.•Self-Learning: Our software never stops collecting data – never stops learning – so the system’s results never stop improving. The mobile workforce world is never static and neither are we. Self-Learning means a dynamic system for your dynamic world.•Customer-Focused: Ensuring a positive customer experience is at the root of our solution. Not only do we shorten wait times, we also keep customers in the communication loop.
Benefits and Insights
Why use ETA Field Services Management?
Key differentiators & advantages of ETA Field Services Management
- Faster to Deploy – Typically, our solutions get up and running in weeks or months.
- More Reliable – Our solutions experience almost no downtime; they’re always running. ETAdirect has an unheard of annual uptime rate of 99.996 percent.
- Device, Carrier and Operating System Agnostic – Cloud architecture allows users to access our system remotely from any Web-enabled device. No special hardware, downloads or installed applications are needed.
- Always Up-to-Date – Our SaaS includes upgrades and maintenance, so you’re always using the latest version. You receive all of the new and enhanced functionality available at no additional charge.
- Continuously Improving – Our customers are truly our partners. We continuously collaborate with you to improve our solutions in future versions.Additionally, we can quantify the benefits that we deliver. With our service optimization solutions, you can improve:
- Operational Efficiency – Companies using our mobile workforce management solutions have reported a 40 percent decrease in distance driven per appointment, 75 percent reduction in overtime and a 47 percent increase in the rate of jobs completed each day.
- Customer Satisfaction – With ETAdirect, you can narrow your customer’s typical four- to eight-hour wait window to one hour and arrive within that window for 96 percent of all appointments. Post-appointment surveys show a 98 percent customer satisfaction rate.
- Economics – By partnering with us to optimize your field service, you can save an average of $5,000 to $20,000 per field service employee per year.