Benefits and Insights

Why use ETA Field Services Management?

Key differentiators & advantages of ETA Field Services Management

  • Faster to Deploy – Typically, our solutions get up and running in weeks or months.
  • More Reliable – Our solutions experience almost no downtime; they’re always running. ETAdirect has an unheard of annual uptime rate of 99.996 percent.
  • Device, Carrier and Operating System Agnostic – Cloud architecture allows users to access our system remotely from any Web-enabled device. No special hardware, downloads or installed applications are needed.
  • Always Up-to-Date – Our SaaS includes upgrades and maintenance, so you’re always using the latest version. You receive all of the new and enhanced functionality available at no additional charge.
  • Continuously Improving – Our customers are truly our partners. We continuously collaborate with you to improve our solutions in future versions.Additionally, we can quantify the benefits that we deliver. With our service optimization solutions, you can improve:
  • Operational Efficiency – Companies using our mobile workforce management solutions have reported a 40 percent decrease in distance driven per appointment, 75 percent reduction in overtime and a 47 percent increase in the rate of jobs completed each day.
  • Customer Satisfaction – With ETAdirect, you can narrow your customer’s typical four- to eight-hour wait window to one hour and arrive within that window for 96 percent of all appointments. Post-appointment surveys show a 98 percent customer satisfaction rate.
  • Economics – By partnering with us to optimize your field service, you can save an average of $5,000 to $20,000 per field service employee per year.
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