Moxie's Email Spaces™ combines the speed of response with personalized attention. Dealing with inbound mail can be challenging—the floods of mail that come pouring into the inboxes of agents. And that creates confusion, inefficiencies, inconsistencies between customers, and reduced brand loyalty. Fortunately, Email Spaces, a core channel of Spaces by Moxie, addresses these problems with ease.
- Improve Agent Effectiveness - For effective email management, use canned ‘Quick Responses' and optional knowledge base articles to ensure rapid, consistent, branded, and accurate responses, and helping manage client expectations with automatic acknowledgement emails.
- Appropriately track incidents - View related email messages and other interaction histories across a particular incident or group of incidents, providing necessary context to the agent handling the email.
- Enhance productivity - Help leverage a variety of tools to improve operational productivity including automatic categorization, automated and suggested responses, and managed escalations.
- Protect sensitive customer and company data - Our email management software allows employees to successfully exchange secure emails using the nGenera Secure Message Portal, combining best of email management with a secure Web portal.
- Exceed Customer Expectations - Easily address service level agreements and improve operational performance with real-time management dashboards, agent timers, and extensive historical and custom reports.
- Ensure Email Excellence - Maintain corporate brand, and quality, and brand standards as well as information accuracy in every outbound email by leveraging various email monitoring features.