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Benefits and Insights

Why use Email Spaces™?

Key differentiators & advantages of Email Spaces™

  • Improve Agent Effectiveness - For effective email management, use canned ‘Quick Responses' and optional knowledge base articles to ensure rapid, consistent, branded, and accurate responses, and helping manage client expectations with automatic acknowledgement emails.
  • Appropriately track incidents - View related email messages and other interaction histories across a particular incident or group of incidents, providing necessary context to the agent handling the email.
  • Enhance productivity - Help leverage a variety of tools to improve operational productivity including automatic categorization, automated and suggested responses, and managed escalations.
  • Protect sensitive customer and company data - Our email management software allows employees to successfully exchange secure emails using the nGenera Secure Message Portal, combining best of email management with a secure Web portal.
  • Exceed Customer Expectations - Easily address service level agreements and improve operational performance with real-time management dashboards, agent timers, and extensive historical and custom reports.
  • Ensure Email Excellence - Maintain corporate brand, and quality, and brand standards as well as information accuracy in every outbound email by leveraging various email monitoring features.
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