Benefits and Insights

Why use eGain KnowledgeAgent™?

Key differentiators & advantages of eGain KnowledgeAgent™

  • eGain was the first company to provide a guided knowledge solution. 
  • Enables both novice and expert agents to find the answers they need, easily and efficiently. 
  • Improve call set up and wrap up processes, eGain KnowledgeAgent includes out-of-the-box integration with leading call tracking applications.
  • Allows you to leverage existing content across your enterprise through eGain Content Adapter™, a powerful integration tool that makes information from diverse sources such as Lotus Notes™ and Microsoft Sharepoint™ available, in a consistent format, to all your users along with the knowledge maintained within the eGain knowledge framework.
  • Provides extensive reporting and management tools to measure agent effectiveness and guide knowledge improvement.
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