What is eGain KnowledgeAgent™?
eGain KnowledgeAgent™ guarantees high-quality customer service by infusing your customer service agents with knowledge, making them as productive and educated as your best agents. It ensures fast, consistent and accurate answers to increase customer satisfaction by providing agents and other users a range of ways to get to information in the common knowledge base.
Benefits and Insights
Why use eGain KnowledgeAgent™?
Key differentiators & advantages of eGain KnowledgeAgent™
- eGain was the first company to provide a guided knowledge solution.
- Enables both novice and expert agents to find the answers they need, easily and efficiently.
- Improve call set up and wrap up processes, eGain KnowledgeAgent includes out-of-the-box integration with leading call tracking applications.
- Allows you to leverage existing content across your enterprise through eGain Content Adapter™, a powerful integration tool that makes information from diverse sources such as Lotus Notes™ and Microsoft Sharepoint™ available, in a consistent format, to all your users along with the knowledge maintained within the eGain knowledge framework.
- Provides extensive reporting and management tools to measure agent effectiveness and guide knowledge improvement.