The Service and Support function plays a critical role in any business or organization, but it’s a rapidly transforming function required to provide real business value and impact. Service and Support platforms no longer only support the internal staff’s IT needs but also transform the services needed to make every part of your organization more effective, more efficient to even deliver exceptional service through to the end customer.
Out of 16 users' reviews, Easyvista Service Manager score is:
87 / 100
EasyVista ServiceManager allows you to easily build advanced services and workflows whether they are for IT, or non IT customers.
- IT Service Management
Whether your needs are ITIL, COBIT, DevOPS or Agile, EasyVista ServiceManager provides Enterprise grade ITSM Incident Management through to advanced CMDB.
- IT Asset Lifecycle Management
Providing complete control of your hardware and software assets, from request or purchase, through provisioning, management and disposal.
- IT Financial Management
Giving you an insight into IT costs, budget management to show charge-back allocations.
- Organizational & Customer Service Management
Providing advanced customer service applications, internally and externally to transform organizational business unit efficiency, employee productivity and end customer service experience.
- Project Management
When planning, designing, implementing and managing a service it is critical you track your resources, time allocation, skills and execution. EasyVista Project Manager is a core component within ServiceManager.