An operating system for your business that drives positive action on your front line by clearly depicting what you’re doing right, what mistakes you’re making and what steps you can take to generate more sales.The Corsential Customer Insight & Action Portal drives continuous improvement to your front line and across your organization. It uses data and insights collected from your customers to identify specific actions that will have the biggest positive impact on your business and your bottom line. Our solutions will enable you to become a Loyalty Leader in your industry.The Corsential Customer Experience Program is an effective and efficient solution that keeps your front-line managers continuously informed and initiates concrete actions to directly improve the customer experience. Your base of loyal customers will increase. These customers generate the highest volume purchases, the largest revenues and the most frequent referrals for new business.
- Delivers daily customer intelligence and real-time reports that are immediately actionable at every level of the company, from line of business to individual service delivery units.
- Reveals which customers are dissatisfied or at risk, for immediate follow-up.
- Manages Closed Loop® follow-up to ensure issues are resolved and learnings effectively applied
- Uniquely identifies the factors that drive satisfaction among loyal customers and dissatisfaction among less loyal customers.
- Identifies improvements that will have the biggest impact on customers and the business.