Built on a foundation of ITIL best practices, ChangeGear provides a modern, powerful, and flexible IT Service Management solution that can be deployed quickly and easily – in hours, not days or months. This is accomplished through an easy-to-customize platform, with multiple delivery options (including on-premises or Cloud), that can be tuned and matched to the specifics of your IT organization.
- Service Request Management
Easily automate routine Service Request tickets to be directed to specific fulfillment groups beyond the Tier 1 Service Desk, driving increased efficiency and improved communication.
- Help Desk
Drive improved ticket tracking and time to resolution with the simple to use Help Desk solution built on the robust ChangeGear Service Desk Platform.
- Service Desk
Seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management.
- Change and Release Management
IT process automation enabling you to streamline the entire change and release management process. This includes automating workflows, approvals, notifications, and providing a complete historical audit-trail.
- Service Asset and Configuration Management
Utilize advanced capabilities to map and manage critical resources such as business services, hardware, software, users, documentation, and configuration within one federated database.
- Self Service and Service Catalog
Allows users to browse the diverse set of services your organization provides. From the services available to them, users can submit requests at their convenience, 24 hours a day, and then have them automatically routed to the correct member of your team.