Benefits and Insights

Why use ChangeGear - IT Service Desk & Asset Management?

Key differentiators & advantages of ChangeGear - IT Service Desk & Asset Management

  • Service Request Management 
    Easily automate routine Service Request tickets to be directed to specific fulfillment groups beyond the Tier 1 Service Desk, driving increased efficiency and improved communication.

  • Help Desk 
    Drive improved ticket tracking and time to resolution with the simple to use Help Desk solution built on the robust ChangeGear Service Desk Platform.

  • Service Desk 
    Seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management.

  • Change and Release Management 
    IT process automation enabling you to streamline the entire change and release management process. This includes automating workflows, approvals, notifications, and providing a complete historical audit-trail.

  • Service Asset and Configuration Management 
    Utilize advanced capabilities to map and manage critical resources such as business services, hardware, software, users, documentation, and configuration within one federated database.

  • Self Service and Service Catalog 
    Allows users to browse the diverse set of services your organization provides. From the services available to them, users can submit requests at their convenience, 24 hours a day, and then have them automatically routed to the correct member of your team.
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