Consolidate and reconcile disparate configuration data such as resource attributes, relationships and dependencies. And use our CMDB product's powerful visualization capabilities to protect your critical business processes from the impact of IT change.CA Service Desk Manager is an IT service support solution to streamline support operations through tight integrationsbetween request, incident, problem, change, knowledge, asset and configuration management processes. Collaboration and mobility bring the right people together (e.g. end users, analysts, IT experts) to brainstorm, share information and resolve issues on their favorite devices, often without opening a ticket. Analysts and support managers get realtimeinformation needed for timely decision making with a unique self-service dashboard option. Issues are quickly resolved with automation that assigns, diagnoses and fixes them, in adherence with change management policies.
Reduce support costs. Self-resolution, automate process
Faster resolution. Automate issue assignment*, diagnosis and fixes; root cause
Improve user experience. Self-sufficiency, collaboration, social media, mobility
Better decisions. Effective analysis, timely access to information
Reduce service disruptions. Manage change, visualize impacts