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Benefits and Insights

Why use BoldChat Enterprise?

Key differentiators & advantages of BoldChat Enterprise

BoldChat Enterprise helps to maximize agent efficiency, increase sales, boost customer satisfaction, and build loyalty.Rapid ROI BoldChat Enterprise delivers fast pay-back because it is as robust as it is easy to deploy, customize, train, and optimize. We place the power of continual improvement into the hands of businesses, enabling them to adapt at web-speed. Our professional services organization is always available to help customers gain traction, but enterprises are never beholden to them. Better Website Sales Performance Using the metrics and tools provided by BoldChat Enterprise, customers can expect to see chat close rates range from 15% to 40%. Average order value will increase by approximately 25% and overall conversions will experience about a 20% lift. Conversion tracking and productivity reporting automate commissioning and identify training opportunities which help to keep conversion rates on the rise. Cost Savings Chat, SMS, managed email, Twitter management, and click-to-call communications are more efficient than traditional calls in a contact center. An integrated and intelligent queuing interface allows agents to manage multiple simultaneous communications while ensuring the highest levels of satisfaction. These facts, combined with BoldChat Enterprise's value price tag, ensure that customers experience meaningful cost savings quickly.
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