[Home](https://www.selecthub.com/) \> [Mental Health Care](https://www.selecthub.com/category/mental-health/) \> [Mental Health Software](https://www.selecthub.com/c/mental-health-software/) \> [Optum](https://www.selecthub.com/p/mental-health-software/optum/) \> Optum vs Smartcare EHR 

#  Optum vs Smartcare EHR 

 Last Updated: April 20th, 2026 

Our analysts compared [Optum](https://www.selecthub.com/p/mental-health-software/optum/) vs [Smartcare EHR](https://www.selecthub.com/p/mental-health-software/smartcare-ehr/) based on data from our 400+ point analysis of [Mental Health Software](https://www.selecthub.com/c/mental-health-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Mental Health Software&cta=mental-health-software).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [Features](#product-benefits-features) [User Ratings](#user-sentiment-section) [Screenshots](#product-screenshots) 

[![Optum Software Tool](https://cdn.selecthub.com/products/c4de8ced6214345614d33fb0b16a8acd-56d7bf1419d54e688f3f86c7e179fb41/resources/normal/logo.png?1693316585)](https://www.selecthub.com/p/mental-health-software/optum/) 

[![Smartcare EHR Software Tool](https://cdn.selecthub.com/products/768e78024aa8fdb9b8fe87be86f64745-e60ff813dcecdf12ef288a5bdd7bcd98/resources/normal/logo.png?1693317598)](https://www.selecthub.com/p/mental-health-software/smartcare-ehr/) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Mental+Health+Software&product%5Fname=Optum&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc4de8ced6214345614d33fb0b16a8acd-56d7bf1419d54e688f3f86c7e179fb41%2Fresources%2Fnormal%2Flogo.png%3F1693316585) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Mental+Health+Software&product%5Fname=Optum&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc4de8ced6214345614d33fb0b16a8acd-56d7bf1419d54e688f3f86c7e179fb41%2Fresources%2Fnormal%2Flogo.png%3F1693316585) [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Mental+Health+Software&product%5Fname=Optum&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc4de8ced6214345614d33fb0b16a8acd-56d7bf1419d54e688f3f86c7e179fb41%2Fresources%2Fnormal%2Flogo.png%3F1693316585&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Mental+Health+Software&product%5Fname=Optum&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc4de8ced6214345614d33fb0b16a8acd-56d7bf1419d54e688f3f86c7e179fb41%2Fresources%2Fnormal%2Flogo.png%3F1693316585&price=1) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Mental+Health+Software&product%5Fname=Smartcare%2BEHR&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F768e78024aa8fdb9b8fe87be86f64745-e60ff813dcecdf12ef288a5bdd7bcd98%2Fresources%2Fnormal%2Flogo.png%3F1693317598) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Mental+Health+Software&product%5Fname=Smartcare%2BEHR&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F768e78024aa8fdb9b8fe87be86f64745-e60ff813dcecdf12ef288a5bdd7bcd98%2Fresources%2Fnormal%2Flogo.png%3F1693317598) [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Mental+Health+Software&product%5Fname=Smartcare%2BEHR&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F768e78024aa8fdb9b8fe87be86f64745-e60ff813dcecdf12ef288a5bdd7bcd98%2Fresources%2Fnormal%2Flogo.png%3F1693317598&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Mental+Health+Software&product%5Fname=Smartcare%2BEHR&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F768e78024aa8fdb9b8fe87be86f64745-e60ff813dcecdf12ef288a5bdd7bcd98%2Fresources%2Fnormal%2Flogo.png%3F1693317598&price=2) 

###  Products Insights

 Product Ranking 

## #1

 among all   
 Mental Health Software

## #45

 among all   
 Mental Health Software

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=mental-health-software&product%5Fslug=optum&category=Mental+Health+Software) 

 Price Starts From

$0/Transaction + 0.5% Flat Rate 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Optum&category=Mental Health Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/c4de8ced6214345614d33fb0b16a8acd-56d7bf1419d54e688f3f86c7e179fb41/resources/normal/logo.png?1693316585) 

[Get a free price quote](https://pmo.selecthub.com/get-product-pricing-medical/?category=Mental+Health+Software&product%5Fname=Optum&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fmental-health-software%2Foptum-vs-smartcare-ehr%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc4de8ced6214345614d33fb0b16a8acd-56d7bf1419d54e688f3f86c7e179fb41%2Fresources%2Fnormal%2Flogo.png%3F1693316585&price=1) 

Tailored to your specific needs

$13/Client, Monthly 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Smartcare EHR&category=Mental Health Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/768e78024aa8fdb9b8fe87be86f64745-e60ff813dcecdf12ef288a5bdd7bcd98/resources/normal/logo.png?1693317598) 

[Get a free price quote](https://pmo.selecthub.com/get-product-pricing-medical/?category=Mental+Health+Software&product%5Fname=Smartcare%2BEHR&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fmental-health-software%2Foptum-vs-smartcare-ehr%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F768e78024aa8fdb9b8fe87be86f64745-e60ff813dcecdf12ef288a5bdd7bcd98%2Fresources%2Fnormal%2Flogo.png%3F1693317598&price=2) 

Tailored to your specific needs

 Pros

 What we like about Optum and Smartcare EHR:

**Extensive Network:** Optum boasts a large network of mental health professionals, increasing the likelihood of finding a suitable therapist or psychiatrist in terms of location, specialty, and insurance coverage.

**Care Coordination:** Optum facilitates communication and collaboration among healthcare providers, ensuring a holistic approach to mental health care. This can be particularly beneficial for individuals with complex needs or multiple diagnoses.

**Virtual Care Options:** Optum offers telehealth services, providing convenient access to mental health care from the comfort of home. This can be especially helpful for individuals with mobility issues, busy schedules, or those residing in underserved areas.

**Customizable:** Smartcare's EHR system is highly customizable to fit the specific needs of different medical specialties and practice sizes. Users can personalize templates, workflows, and even the user interface to optimize their experience.

**Cloud-Based:** As a cloud-based solution, Smartcare offers accessibility and scalability. Healthcare providers can access patient data securely from any device with an internet connection, and the system can easily adapt to accommodate practice growth.

**Integrated Practice Management:** Smartcare seamlessly integrates electronic health records (EHR) with practice management features. This streamlines administrative tasks such as scheduling, billing, and claims processing, improving overall efficiency.

**Patient Engagement Tools:** The platform includes tools that foster patient engagement, such as a patient portal for online appointment scheduling, secure messaging, and access to medical records. This empowers patients to actively participate in their healthcare journey.

 Cons

 What we dislike about Optum and Smartcare EHR:

**Limited In-Network Options:** Finding mental health professionals within Optum's network can be challenging, especially for specialized care or in underserved areas. This limitation can force individuals to choose between paying out-of-pocket for preferred providers or settling for less suitable options within the network.

**Preauthorization Requirements:** Optum often requires preauthorization for certain mental health services, such as therapy sessions or medication. This process can be time-consuming and may delay access to necessary care, potentially exacerbating symptoms or hindering progress.

**Claims and Billing Issues:** Navigating the complexities of claims and billing processes with Optum can be frustrating for users. Issues such as denied claims, incorrect billing, or difficulty reaching customer service can create additional stress and financial burdens for individuals seeking mental health support.

**Limited Customization:** Smartcare's lack of flexibility in tailoring workflows and features to specific practice needs can be frustrating for users accustomed to more customizable EMR solutions.

**Usability Challenges:** Navigating the interface and locating specific functions can be cumbersome due to the platform's complex layout and non-intuitive design elements.

**Mobile App Limitations:** The mobile app's reduced functionality compared to the desktop version can hinder efficient on-the-go access for healthcare professionals.

**Customer Support Concerns:** Some users have reported difficulties reaching Smartcare's customer support and experiencing extended wait times for assistance, which can impact issue resolution and user satisfaction.

###  Our Review

Optum, a prominent player in the healthcare software arena, has attracted a range of user feedback over the past year, offering valuable insights into its strengths, weaknesses, and overall suitability for different user groups. Optum's users frequently highlight its comprehensive suite of features, encompassing mental health management, appointment scheduling, and medication tracking, as a key strength. This all-in-one approach simplifies healthcare management for individuals juggling multiple health concerns or those seeking a centralized platform. However, some users note that the extensive features can lead to a steeper learning curve, potentially posing challenges for individuals less comfortable with technology or those preferring simpler interfaces. Optum distinguishes itself through its robust mental health support features, including mood tracking, journaling tools, and access to mental health professionals. This focus on mental well-being caters to a growing demand for integrated mental health solutions within healthcare platforms. Users appreciate the convenience and accessibility of these features, particularly in the context of rising mental health awareness. Conversely, some users mention occasional technical glitches or slow loading times as areas for improvement. Optum's emphasis on mental health support, coupled with its comprehensive features, makes it well-suited for individuals seeking a holistic healthcare management platform that prioritizes both physical and mental well-being. It is particularly beneficial for those with complex healthcare needs or those actively engaged in managing their mental health. 

[Show more](#) 

Let's get smart about Smartcare: User reviews from the past year paint a picture of software with its fair share of quirks and perks. The EMR functionality receives consistent praise, particularly for its intuitive interface and customizability, allowing users to tailor the system to their specific workflows. However, the scheduling system seems to be a pain point, with users reporting glitches and a clunky interface. When stacked up against competitors like Cerner and Epic, Smartcare shines in its affordability and ease of use, but it may lack the robust features and integrations of its pricier counterparts. This makes Smartcare a great fit for smaller healthcare practices seeking a user-friendly and budget-conscious solution, but larger organizations with complex needs might find it lacking. 

[Show more](#) 

###  Key Features

* **Pharmacy Care Services:** OptumRx helps physicians improve their prescribing and helps patients receive the most effective medication at the best possible cost. Physicians can also precheck and authorize medications in real time.
* **Healthcare Delivery:** Provide quality primary care, specialty care and post-acute care by focusing more on treating the patients while also optimizing efficiency and lowering costs.
* **Data and Health Analytics:** Automate recognition of high-cost and high-risk patients with data-driven assistance at the point of care. Acquire patients by linking consumer and clinical data and access insights based on patient results.
* **Population Health:** Improve health outcomes and lower costs by using insights from data and analytics. A connected network of over 800 Centers of Excellence enables treatment with greater knowledge from the get-go.
* **Advisory Services:** Insights help healthcare providers against their biggest challenges so they can and empower the health system, increase revenue, engage customers and improve the quality of care.nbsp;

[read more...](#) 

* **User-Specific Dashboards:** Use top-down, customizable dashboards to view and operate daily tasks and activities like patient treatment plans, billing schedules and more.
* **Performance Monitoring:** Monitor the performance of clinicians and capitalize on new growth using the built-in performance monitoring module.
* **Manage Patient Records:** Onboard patients, order new equipment and schedule clinicians with practice management software.
* **E-Prescribing:** Allow physicians to interact with patients and offer e-prescriptions from anywhere across the globe.
* **Built-In Messenger:** Allow communication among patients and practitioners for streamlined reporting and follow-ups on appointments and insurance claims.

[read more...](#) 

###  User Sentiment Summary

 Optum has a user sentiment rating of 73 based on 12 reviews. Smartcare EHR has a user sentiment rating of 87 based on 22 reviews. 

![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 12 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 22 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 73%

of users recommend this product

 Optum has a 'good' User Satisfaction Rating of 73% when considering 12 user reviews from 3 recognized software review sites.

 87%

of users recommend this product

 Smartcare EHR has a 'great' User Satisfaction Rating of 87% when considering 22 user reviews from 3 recognized software review sites.

 User Review Scores

**G2.com, Inc** 

**3.4** (9) 

**3.6** (8) 

**Software Advice, Inc** 

 n/a 

**4.5** (1) 

**Capterra Inc** 

 n/a 

**4.8** (13) 

**Gartner, Inc** 

**5.0** (2) 

 n/a 

**TrustRadius** 

**3.0** (1) 

 n/a 

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ Optum Alternatives](https://www.selecthub.com/mental-health-software/optum/alternatives/) 

[ Smartcare EHR Alternatives](https://www.selecthub.com/mental-health-software/smartcare-ehr/alternatives/) 

###  Screenshots

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

Our analysts compared Optum vs Smartcare EHR based on data from our 400 point analysis of Mental Health Software, users reviews, and our own crowdsourced data from our free software selection platform. 

[ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Mental%20Health%20Software)

###  Top Alternatives in Mental Health Software 

[  AccuMed Behavioral Health ](https://www.selecthub.com/p/mental-health-software/accumed-behavioral-health/) [  AdvancedMD ](https://www.selecthub.com/p/medical-software/advancedmd/) [  BestNotes ](https://www.selecthub.com/p/mental-health-software/bestnotes/) [  CareLogic ](https://www.selecthub.com/p/mental-health-software/carelogic/) [  CentralReach ](https://www.selecthub.com/p/medical-software/centralreach/) [  CureMD ](https://www.selecthub.com/p/ehr-software/curemd/) [  DrChrono ](https://www.selecthub.com/p/ehr-software/drchrono/) [  Ensora Mental Health ](https://www.selecthub.com/p/mental-health-software/ensora-mental-health/) [  ICANotes ](https://www.selecthub.com/p/mental-health-software/icanotes/) [  NextGen Enterprise ](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/) [  Opus EHR ](https://www.selecthub.com/p/mental-health-software/opus-ehr/) [  Oracle Health ](https://www.selecthub.com/p/ehr-software/oracle-health/) [  simplepractice ](https://www.selecthub.com/p/medical-practice-management-software/simplepractice/) [  Tebra EHR ](https://www.selecthub.com/p/ehr-software/tebra-ehr/) [  TherapyNotes ](https://www.selecthub.com/p/mental-health-software/therapynotes/) 

###  Related Categories

 Optum and Smartcare EHR can also be found with other leading products in these categories:

[ EHR Software ](https://www.selecthub.com/c/ehr-software/) 

[ EMR Software ](https://www.selecthub.com/c/emr-software/) 

[ Medical Practice Management Software ](https://www.selecthub.com/c/medical-practice-management-software/) 

[ Medical Software ](https://www.selecthub.com/c/medical-software/) 

[Show more](#read-more-categories) 

[ EMR Software ](https://www.selecthub.com/c/emr-software/) 

[Show more](#read-more-categories) 

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###  Head-to-Head Comparison

![Optum Software Tool]() 

![BestNotes Software Tool]() 

[Optum VS BestNotes](https://www.selecthub.com/mental-health-software/optum-vs-bestnotes/) 

![Optum Software Tool]() 

![CareLogic Software Tool]() 

[Optum VS CareLogic](https://www.selecthub.com/mental-health-software/optum-vs-carelogic/) 

![Optum Software Tool]() 

![Ensora Mental Health Software Tool]() 

[Optum VS Ensora Mental Health](https://www.selecthub.com/mental-health-software/optum-vs-ensora-mental-health/) 

![Optum Software Tool]() 

![ICANotes Software Tool]() 

[Optum VS ICANotes](https://www.selecthub.com/mental-health-software/optum-vs-icanotes/) 

![Optum Software Tool]() 

![Kipu Software Tool]() 

[Optum VS Kipu](https://www.selecthub.com/mental-health-software/optum-vs-kipu/) 

![Optum Software Tool]() 

![Mend Software Tool]() 

[Optum VS Mend](https://www.selecthub.com/mental-health-software/optum-vs-mend/) 

![Optum Software Tool]() 

![MyClientsPlus Software Tool]() 

[Optum VS MyClientsPlus](https://www.selecthub.com/mental-health-software/optum-vs-myclientsplus/) 

![Optum Software Tool]() 

![Opus EHR Software Tool]() 

[Optum VS Opus EHR](https://www.selecthub.com/mental-health-software/optum-vs-opus-ehr/) 

![Optum Software Tool]() 

![Qualifacts InSync Software Tool]() 

[Optum VS Qualifacts InSync](https://www.selecthub.com/mental-health-software/optum-vs-insync/) 

![Optum Software Tool]() 

![ShareNote Software Tool]() 

[Optum VS ShareNote](https://www.selecthub.com/mental-health-software/optum-vs-sharenote/) 

![Optum Software Tool]() 

![TherapyNotes Software Tool]() 

[Optum VS TherapyNotes](https://www.selecthub.com/mental-health-software/optum-vs-therapynotes/) 

![Optum Software Tool]() 

![Valant Software Tool]() 

[Optum VS Valant](https://www.selecthub.com/mental-health-software/optum-vs-valant/) 

**Need expert advice?** Let us know, we're here to help you [GET ADVICE NOW](https://pmo.selecthub.com/guided-services/?category=Mental Health Software) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[ Build Your Requirements](https://pmo.selecthub.com/mental-health-software-requirements-on/)

![SelectHub Products Cost and Pricing Guide]() 

[ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Mental%20Health%20Software)

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#) 

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                "@type": "ListItem",
                "position": 3,
                "name": "Mental Health Software",
                "item": "https://www.selecthub.com/c/mental-health-software/"
              }, 
              {
                "@type": "ListItem",
                "position": 4,
                "name": "Optum",
                "item": "https://www.selecthub.com/p/mental-health-software/optum/"
              }, 
              {
                "@type": "ListItem",
                "position": 5,
                "name": "Optum Vs Smartcare EHR"
              }
            ]
          }
```