Your Guide to Software Selection

Top Five Cloud Medical Billing Software Solutions

We’ve all been there at some point — sitting in a not-so-comfortable chair, staring at the clock as your doctor’s appointment is running behind schedule once again. A trip to the doctor is the last way most people want to spend their day, and the time it takes — from filling out paperwork to simply waiting around — doesn’t help by any means. Healthcare providers understand this and are doing whatever they can to speed up patient visits and improve patient satisfaction. One of the tools providers are benefiting from is cloud medical billing software.

The use of medical billing software allows healthcare providers to spend more time on patient care and less time keeping track of billing. From scheduling an appointment all the way up through payment, billing software automates the entire billing workflow process, step by step. As healthcare becomes increasingly mobile and information is needed to be shared between facilities, cloud-based solutions are continuously becoming the preferred form of deployment for medical billing software, as opposed to on-premise. Cloud-based solutions provide all the tools and functions you need out of your billing software without any of the hassles.

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Why Go With Cloud?

In recent years, cloud-based billing solutions have become increasingly popular for a variety of reasons, from its accessibility to the money that can be saved from added staffing. Opposed to an on-premise solution, a cloud-based (also referred to as web-based) medical billing software solution runs on a remote server. By being accessible on virtually any device with internet capabilities, cloud billing systems let clinicians perform billing tasks using their phones or tablets. This saves healthcare providers time as well as expedites the number of patients that can be seen in a given day.

In addition to increased mobility, cloud-based servers are eliminating the time and money associated with the extra staff required for on-premise solutions. Rather than needing your own IT team on-site to deal with issues that arise, your software vendor’s support team can handle upgrades, troubleshooting or maintenance. Depending on your support needs, you may consider certain software vendors that offer 24/7 support.

With so many options out there, choosing the right medical billing solution for your healthcare facility can be quite the challenge. It’s important to know your facility’s unique requirements and wants beforehand and then choose a software with the appropriate functions and capabilities to accomplish those needs. Here, we break down the top five cloud-based medical billing software vendors, in no particular order:

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The Best Cloud-Based Medical Billing Software

AdvancedMD

AdvancedMD Practice Management is a cloud-based practice management solution for small, medium and large practices. It handles tasks such as claims management, scheduling, and reporting in addition to managing the facility’s medical billing workflow.

AdvancedMD allows your facility to easily submit claims and post payments in the blink of an eye. It’s ClaimInspector tool automatically scans claims and eliminates any CCI, HIPAA or LCD errors, leading to higher first-pass claim acceptance rates and faster reimbursements. When finished, you can easily review charges and correct any errors. Insurance information can quickly be checked to determine if the proper coverage is met.

Another benefit includes patient room tracking; this gives real-time updates regarding a patient’s location and can send notifications when a patient has been waiting too long. It can also report when somebody is checked in and which rooms are being used at certain times.

The software’s medical billing benchmarking tool takes data from a large network of over 20,000 providers and uses analytics to measure performance. Benchmarking uses industry standard metrics to compare how you stack up against other providers in your area.

AdvancedMD also features a patient portal where users can receive notifications as well as reminders online. In addition, patients can manage their billing options, make payments, and view their balance and payment history through the use of their mobile device.

With all the benefits of AdvancedMD Billing, it’s important to note that dentistry specialties are not supported.

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DrChrono Medical Billing

A big plus for this particular software vendor lies in its integration capabilities. By integrating medical billing with DrChrono EHR, patient information only needs to be entered once, and that data can then be automatically stored and passed on to billing. This helps save time as well as reduce human errors that inevitably come with the constant manual entry of data. Users can also view billing reports and analytics to measure your practice’s performance and identify problem areas, all without having to leave the DrChrono EHR platform.

Aside from its EHR, DrChrono’s medical billing is able to integrate with trusted clearinghouses such as Emedon and Trizetto for tasks like submitting claims and billing processing. These clearinghouses use claim scrubbing to check claims for any mistakes, preventing processing errors which can be very time-consuming. This integration allows clearinghouses the ability to submit claims directly to the payers.

In addition to its integration capabilities, DrChrono medical billing can check copays and insurance eligibility on-site or in bulk prior to an appointment to guarantee payment is met. When coverage is denied, the software can point out which types of services or codes are causing denials and make updates to reduce future denials.

DrChrono’s patient statement tool generates billing statements for patients automatically. These statements can be searched and filtered into subgroups based on patient name, active patients, demographics and patient flags.

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NextGen Office Practice Management

Another popular cloud-based medical billing vendor is NextGen Office (formerly MediTouch). This particular cloud-based software is available for individual, small- and medium-sized healthcare practices. NextGen Office Practice Management deals with patient scheduling, claims management, claims submissions, as well as payment scheduling and planning.

NextGen’s scheduling tools allow users to search for appointments, manage patient requests, view staff calendars and more. Staff calendars can be centralized to make booking appointments simpler, while office tasks such as patient check-ins, eligibility checks and payments can all be automated.

NextGen Practice Management stands out compared to others is due to its ability to work with virtually any type of healthcare facility. In addition to primary and urgent care, NextGen supports a number of medical specialties such as dentistry, mental and behavioral health, psychiatry, OB/GYN, podiatry, pediatrics and rehab therapy.

Like other medical billing software, NextGen contains a claim-scrubbing feature to optimize claims in real time at any stage to prevent claim denials. Claims are checked for missing or incorrect data before they are submitted electronically. On average, 65 percent of denied claims are left unresolved by practices, while nearly 30 percent of a medical practice’s income is lost as a result of billing errors. NextGen Office’s predictive billing rules engine recognizes and alters incorrect coding charges early into the revenue cycle to prevent these issues from befalling you.

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athenaCollector

As one of the cheaper options in terms of this comparison, athenaCollector deals with patient registration, appointment scheduling, patient check-in, practice management, billing and claims management as well as performance reporting. This medical billing and practice management software caters to healthcare facilities of all sizes.

Like so many others, athenaCollector uses claims management to eliminate any errors before claims are submitted. And it’s one of the most successful, too, boasting a 95 percent first-pass resolution rate. In addition, payment can be collected and patient insurance can be verified in advance or on-site at the time of service.

In terms of scheduling, athenaCollector can automatically set appointments and send out reminders and notifications to patients, allowing clinicians to get through appointments quicker and increase overall daily traffic.

Using athenaCollector’s workflow dashboard, users can access revenue cycle tasks and patient information all in a single location. With the performance reporting tool, the software can study and learn from common mistakes made throughout the network’s 100,000-odd customers and flag errors for revision. In addition, you can find out how your clinicians compare to other practitioners regarding productivity.

Upon implementation, athenaCollector offers initial provider setup and configuration as well as ongoing credentialing and maintenance.

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Kareo

Kareo is another cloud-based billing software for small- to medium-sized practices which caters to individual specialized providers in mental health, behavioral health, physical therapy and more. The primary functions of Kareo include patient registration and scheduling, secure messaging system, billing and charge management, billing collections, billing analytics and performance reporting.

Kareo’s scheduling tool helps to manage and track your practice’s entire schedule, from clinicians and patient visits to exam rooms and specialty equipment. With a built-in secure messaging system, communication is supported between the biller, patients and employees.

Common billing codes can be set up as reusable billing templates. As far as managing claims, Kareo deals with the scrubbing, tracking and submission of claims; facilities can also receive electronic payments and resolve any billing issues quickly and easily.

Kareo has over 70 pre-built reports with custom filters and reporting options, offering visual pointers of various key performance indicators such as cash flow, billing effectiveness and past performance comparisons. Another helpful tool is Kareo’s agenda, where you can view a summary of the schedule of patients as well as collect payments and run eligibility checks.

One thing to note about Kareo is that its software is not browser-based; the application needs to be downloaded and installed before it can be accessed. Data is then stored in Kareo’s data centers rather than locally in one’s own device.

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Decisions

With so many different software solutions for medical billing, narrowing them down to potential candidates isn’t easy. There are a number of advantages that come with choosing a cloud-based medical billing software, such as increased efficiency as well as available customer support.

When integrating medical billing software with existing software, the first step is to identify your healthcare facility’s specific requirements and what you’ll need from a cloud system.You’ll have to make sure the vendor you choose has the proper integration capabilities.

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Of the five vendors listed above, every single one is able to be deployed on windows, mac and linux. Although they all operate slightly differently, they all deal with claim scrubbing and identifying errors before claims are submitted to prevent denials.

Cloud medical billing software has a number of benefits when it comes to your healthcare facility. When you’re in the market for a system, consider taking a look at our medical billing software comparison report for in-depth comparisons between software vendors. Remember, it’s important to always have your practice’s specific goals in mind — choosing a software specifically for your healthcare facility.

Do you use medical billing software for your healthcare facility? If so, which one? Are there any top solutions we didn’t mention? Let us know in the comments.

Evan HeierTop Five Cloud Medical Billing Software Solutions

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