The GWA believes that the improvement of a client’s business results is achieved by enabling the personal performance of their employees. For this, Alliance members work together to provide international organisations with globally consistent IT support with a specific focus on workspace management.
By engaging with any member of the Alliance, international organisations will plug into an extended service network through a single point of business contact. This differs fundamentally from the locally sub-contracted resources used traditionally in many international IT service contracts: all Alliance members work together to anticipate service requirement and to plan and manage resources accordingly.
For the client, this results in simplified contract management, effective service evolution and responsive scaling to requirements.
The aggregate service profile of the founding members is notable: between them they are responsible for 6.1 million workspace related assets, and provide end-user support to 11.5 million users worldwide.