Order Management is one of the most important features when it comes to improving your customers’ satisfaction. Since it deals with order tracking, customer pricing, returns and multi-channel management, you’ll want to make sure this is a strong component of your inventory management software.
Fishbowl once again goes above and beyond. With this software you’re able to automate order management from selling to purchasing. You’re also able to track orders, generate quotes, manage returns and dictate your customers’ prices. Fishbowl supports pick, pack and ship so you can get your products to your customers in the most efficient and cost-effective way possible. This software allows multi-channel sales and automatic reorder points as well.
NetSuite’s attributes for this feature aren’t as strong but are still very good. Using inventory data, NetSuite gives users the ability to generate and track orders, send quotes and provide prices for customers. It’s also equipped with an excellent system for product returns. NetSuite provides the level of automation needed to reduce errors and streamline your order management.
NetSuite also allows you to set pricing with a comprehensive suite of tools to update prices across all channels taking into account multiple price levels and currencies.