Benefits and Insights

Why use SuccessFactors?

Key differentiators & advantages of SuccessFactors

  • Digital Boardroom: The portal pulls data from multiple sources, giving executives in your company a comprehensive view across departments. What-if scenarios, ad hoc analysis and other tools help drive better decisions and inform business strategy. 
  • Skills Gap Solved: With access to continuous learning, employees can gain the skills needed to progress and fill any voids present in your company. This helps you shrink the skills gap and position your organization for future success. 
  • Global Capabilities: The software has features for managing a global workforce. Among the actions you can take are checking eligibility, controlling data in line with GDPR, managing work permits and visas, and complying with local labor laws. With insights thanks to real-time monitoring, your company can make smart decisions. 
  • Exceptional Employee Experience: Employees can enjoy access to real-time data on overtime, accruals and other information. They can also contact the HR department via tickets, phone, email or chat. 
  • Integerated HR: With SuccessFactors HR, you benefit from a unified platform for core HR processes via the Employee Central solution. The central platform connects with other modules for a streamlined, consistent HR experience. 
  • Mobile App: Take HR on the go with mobile options for several of the suite modules. Specifically, employees can view their information, access training materials, fill out timesheets and request time off. 
  • HR Extensions: The system includes a Time Management app from Kronos that helps handle the complexity of a global workforce. You can drive employee engagement and keep time management transparent. 

Industry Expertise

SuccessFactors HR serves over 6,700 customers across more than 200 countries. Some specific industries it caters to include software, IT and services, financial services, retail, staffing and recruiting, higher education, construction, healthcare, and management consulting.

Key Features

  • Core HR: Organizations gain a single HRIS for storing and managing employee data. The solution provides tools to engage with the modern workforce — contractors, freelancers and workers around the globe. 
  • Payroll: This feature allows companies to streamline payroll and benefits while staying compliant with local and international regulations. The self-service element gives employees easy access to their information. 
  • Time and Attendance Management: Automate time-consuming tasks such as tracking time and absences, as well as bring efficiency to scheduling. The system also automates time and pay calculations. 
  • Recruiting and Onboarding: Position your organization for success by hiring the right people at the right time. The recruiting solution includes relationship and applicant management tools alongside global sourcing. With the onboarding solution, your company can provide a process for every new hire that’s engaging, personalized and streamlined. 
  • Learning and Development: Organizations can tap into a range of learning tools via the LMS component. The solution also provides succession management and career development components to help organizations prepare for the future. 
  • Performance Compensation: Track employee performance to pick out top talent while providing feedback to help every employee set and achieve goals. Managers can build compensation programs to reward top performers, and budget modeling keeps all your numbers in line. 
  • Workforce Planning: Using this feature, companies can combat talent shortages by strategically preparing for the future. Modeling and analysis features provide insight into financials and scenario-based outcomes. And with headcount planning, HR receives the information necessary to guide hiring plans. 
  • HR Analytics: SuccessFactors HR helps make sense of your company’s data and keep tabs on critical elements such as performance, turnover, diversity and more. Stay on par with peers with benchmarking capabilities and thoroughly analyze any HR data as broadly or narrowly as needed. Dashboards and reports allow users to explore data to pick out issues and understand trends. 


  • Doesn’t support data synchronization with other systems
  • Complex implementation process that costs 2 to 3 times the cost of the software
  • UI isn’t intuitive and doesn’t fully support the data import feature
  • Doesn’t provide a drag-and-drop interface
  • No light and updated version for mobile available

SuccessFactors HR Suite Support

mail_outlineEmail: Support is available via email and live chat. SAP also has a FAQ section where users can find answers to questions related to passwords, IDs, usernames and other common issues.
phonePhone: U.S. customers can reach SAP support agents by calling (800) 845-0395. To reach any international offices, visit the Contact Us page on the SAP website for a list of phone numbers.
schoolTraining: The SAP Learning Hub offers multiple courses that cover a host of subjects. Training comes in a variety of methods, including public and customer-specific. Self-paced content is available in the admin learning center. In addition, users can find documentation by visiting the help portal, and there’s also a community that provides extra knowledge and support. Other education options for specific situations are available on the SAP website.
local_offerTickets: Designated admins can report incidents, send requests and ask technical questions via the SAP support portal.

Cost of Ownership for SuccessFactors HR

License/Subscription CostBased on recurring subscription fee model – per user, per year
Maintenance CostIncluded in subscription cost
Installation/Implementation CostN/A
Customization CostDependent on functional requirements and specific needs of the organization
Data Migration Cost/Change Management/Upfront Switching CostWill vary depending on your current software, amount of data to be migrated, complexity of the data fields, level of automation and data migration tools to be utilized for transfer of data from the old to the new software
Training Cost
  • Web-based training included in the subscription cost
  • SuccessFactors HR also offers training on Talent Insights administration at additional costs
Recurring/Renewal CostsRecurring subscription fees is charged, which typically includes maintenance, monitoring, upgrades, training and support to the end-user

SuccessFactors Reviews

The following reviews for SuccessFactors are taken from the SelectHub ReviewFeed which collects and aggregates reviews from across a variety of online review platforms such as Capterra, Software Advice, Gartner Peerinsights, PC Mag and G2 Crowd.

Consumer Products
10000 - 24999
One software for all hr processes
What I like the most is thay The software unites hr process like education and training and performance evaluation under one platform. You don't need to go and search from different web sites having different user interfaces.
The user interface of the software is very complicated. It is very difficult to find and to get registered to the relevant trainings and also to add defined perfomance targets
10000 - 24999
Success factors review
It is used companywide for scorecard set up and corporate training selections. I can find whatever I am searching
Its not fast, it takes time to reach the page I asked.
Marketing Services
20 - 49
Good tool for HR processes
The ease of entering your own perspective and the design was intuitive
The rigidity of the options available but I guess that's company specific design
It has been a great experience giving a view of the overall process and current progress
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