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Benefits and Insights

Why use Zoho Desk?

Key differentiators & advantages of Zoho Desk

Save the world from bad customer service!
Put customer service at the heart of your company.
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

Close tickets. Open happiness.
Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

Don't improvize. Improve.
With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

One company. One team.
Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

Convenience is key.
When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.

Self-help is the best help.
Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

Your help desk, truly yours.
Zoho Desk understands the uniqueness of your business, and allows you to customize extensively and integrate it with other apps.

Sync contacts and users.
Add business contacts from Google Contacts to Zoho Desk. Stay connected to every contact by syncing them with Google.
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