[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) \> [Zendesk](https://www.selecthub.com/p/help-desk-software/zendesk/) \> Zendesk vs Freshdesk # Zendesk vs Freshdesk Last Updated: April 20th, 2026 Our analysts compared [Zendesk](https://www.selecthub.com/p/help-desk-software/zendesk/) vs [Freshdesk](https://www.selecthub.com/p/help-desk-software/freshdesk/) based on data from our 400+ point analysis of [Help Desk Software](https://www.selecthub.com/c/help-desk-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Help Desk Software&cta=help-desk-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [User Ratings](#user-sentiment-section) [Screenshots](#product-screenshots) [![Zendesk Software Tool](https://cdn.selecthub.com/products/68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b/resources/normal/logo.png?1718839221)](https://www.selecthub.com/p/help-desk-software/zendesk/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [![Freshdesk Software Tool](https://cdn.selecthub.com/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034)](https://www.selecthub.com/p/help-desk-software/freshdesk/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=Zendesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b%2Fresources%2Fnormal%2Flogo.png%3F1718839221) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=Zendesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b%2Fresources%2Fnormal%2Flogo.png%3F1718839221) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Zendesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b%2Fresources%2Fnormal%2Flogo.png%3F1718839221&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Zendesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b%2Fresources%2Fnormal%2Flogo.png%3F1718839221&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=Freshdesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=Freshdesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Freshdesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Freshdesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating 91 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (5221 Reviews) ](#user-sentiment-section) [ Analyst Rating 86 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (4697 Reviews) ](#user-sentiment-section) Price Starts From $55/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk&category=Help Desk Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b/resources/normal/logo.png?1718839221) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Zendesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fhelp-desk-software%2Fzendesk-vs-freshdesk%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F68ce199ec2c5517597ce0a4d89620f55-0e1ba40ec65494545b5b492ea42e0b3b%2Fresources%2Fnormal%2Flogo.png%3F1718839221&price=2) Tailored to your specific needs $15/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshdesk&category=Help Desk Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Freshdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fhelp-desk-software%2Fzendesk-vs-freshdesk%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) Tailored to your specific needs Pros What we like about Zendesk and Freshdesk: **Ticket Management:** 83% of users who talked about Zendesk’s ticket management features had a positive experience and praised the platform. **Ease of Use:** 64% of users who talked about their onboarding and general experience using the platform said Zendesk was easy to use and learn. **Integrations:** 57% of reviewers who mentioned integrations were happy with the range and variety of integrations available. **Knowledge Management:** 83% of users who mentioned using the knowledge management and help center tools said they had a positive experience. **User-Friendly Interface:** Freshdesk is praised for its intuitive design and straightforward navigation. This minimizes onboarding time for new agents and reduces the learning curve, allowing them to become productive more quickly. Think of it as a user-friendly smartphone app compared to a clunky, feature-laden desktop program. This ease of use translates into faster issue resolution and improved overall efficiency. **Scalability & Customization:** Freshdesk caters to businesses of all sizes, from startups to large enterprises. Its flexible plans and customization options allow businesses to tailor the platform to their specific needs. For instance, a small team might prioritize a simple ticketing system, while a larger organization can leverage features like custom automations or in-depth reporting for more complex workflows. **Mobile Accessibility:** Freshdesk offers mobile apps for agents and customers, enabling them to access the platform and manage inquiries on the go. This is particularly valuable for remote teams or situations where agents need to be available outside the office. Imagine a field technician using the mobile app to update a customer ticket while on-site, improving responsiveness and streamlining the resolution process. Cons What we dislike about Zendesk and Freshdesk: **Reporting:** 55% of users who talked about the platform’s reporting and analytics tools complained about the lack of advanced reporting tools, especially on cheaper plans. **Customer Support:** 70% of users who talked about contacting Zendesk customer service expressed dissatisfaction with their experience. **Cost:** 100% of users who talked about pricing said that the cost of the platform was quite high for small businesses and businesses in developing countries. **Limited Free Plan Functionality:** While Freshdesk offers a free plan, it can be restrictive for businesses with growing needs. Features like custom automations, advanced reporting, and integrations are often reserved for paid plans. This can limit its usefulness for businesses seeking a comprehensive help desk solution without upfront investment. **Reporting Complexity:** Freshdesk's reporting capabilities, particularly in lower-tier plans, can be cumbersome to navigate and require some technical expertise to generate insightful data. Some users report that creating custom reports or filtering data can be time-consuming, hindering efforts to effectively track key performance indicators (KPIs) and measure support team effectiveness. Imagine sifting through an overflowing email inbox to find a specific message compared to having a well-organized filing system with clear labels. **Limited Multilingual Support:** Freshdesk's interface and support resources are primarily available in English. This can be a drawback for businesses operating in international markets or with a multilingual customer base. While some basic translations are available, they might be limited or not comprehensive, potentially hindering effective communication with non-English speaking customers and agents. ### Our Review Zendesk For Service offers streamlined tools for businesses of all sizes. It excels in features like ticket management, collaboration and knowledge management. Its interface is easy to use and understand, and there are plenty of onboarding resources for new users. The platform also offers numerous integrations with programs like CRM systems, project management tools and collaboration tools like Slack.While users praised the comprehensive features and level of customization offered by the platform, they also said that this can make the learning curve steeper. Some customers were also disappointed by the lack of advanced reporting tools, the unresponsiveness of customer support and high cost for small businesses. All in all, Zendesk is a scalable and feature-rich solution for businesses looking for an efficient ticketing and support tool. [Show more](#) Freshdesk garners praise for its user-friendly interface and intuitive design, which minimizes training time for new agents and gets them up to speed faster. This is particularly important for businesses with high agent turnover or seasonal spikes in support requests. When compared to competitors offering a steeper learning curve, Freshdesk allows teams to become productive quicker, leading to faster issue resolution and improved customer satisfaction. However, Freshdesk's free plan, while suitable for small teams or those starting out, can be limiting for businesses requiring advanced features. Features like custom automations, powerful reporting, and integrations are often reserved for paid plans. This can be a dealbreaker for businesses seeking a comprehensive help desk solution without a significant upfront investment. Here, competitors offering more robust functionalities in their free tiers might be more suitable. Overall, Freshdesk shines for its user-friendliness, scalability, and mobile accessibility. The ability to customize the platform to fit specific workflows and the availability of mobile apps for agents and customers are valuable assets. However, its limited free plan functionality and potentially complex reporting can be drawbacks. Freshdesk is best suited for small and medium-sized businesses seeking an easy-to-use and scalable help desk solution, particularly those with limited technical expertise or a mobile workforce. For larger enterprises with complex workflows or multilingual customer bases, competitors offering more powerful reporting capabilities or broader language support might be a better fit. [Show more](#) ### Key Features * **Ticketing System:** Offer high-quality customer support across various channels with pre-built dashboards, automation, customer ticket fields and dynamic forms. Avoid misplacing tickets, produce faster resolution and boost the bandwidth via robust tools such as CSAT ratings, routing, service-level agreements and time tracking. * **Omnichannel Support:** Offer quick and seamless customer support through multiple channels including email, phone, chat, customized chatbots, a website, WhatsApp, messaging, Facebook and Twitter to ensure faster resolutions * **Messaging and Live Chat:** Engage in long-term, personalized conversations with customers to deliver instant support without any repetitions. Help customers get instant answers via bots and integrated programs with the ability to turn to a live agent whenever needed. * **Help Center:** Give customers access to knowledge base articles and automated suggestion pop-ups to enable a streamlined and efficient self-service. Convert essential issues in the community into resolvable tickets and update reusable content from help centers and articles through content blocks. * **Voice Support:** Deliver instant support to customers with a cloud-based voice solution, plug into 90+ telephone providers. Extend voice capabilities with services including redaction, quality assurance and advanced call transcriptions. [read more...](#) * **Ticketing Management:** Deliver higher quality customer service with collaborative ticketing. Convert customer issues from different channels into resolvable tickets. Offers: * Team inbox to prioritize and assign tickets based on keywords. * AI-supported ticketing to improve agents’ efficiency and save time. * SLA management to measure agents’ performance and set customer expectations for response times. * Team inbox to prioritize and assign tickets based on keywords. * AI-supported ticketing to improve agents’ efficiency and save time. * SLA management to measure agents’ performance and set customer expectations for response times. * **Omnichannel:** Consolidate various support-related communications channels like email, phone, chat, website, WhatsApp, Facebook and Twitter to ensure a seamless customer experience as well as faster query resolution. [read more...](#) ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Zendesk has an analyst rating of 91\. By comparison Freshdesk has an analyst rating of 86. 91 86 Features Comparison **Agent Productivity** Automate repetitive tasks, get pre-written answers for common questions, and track your time spent on tickets so you can focus on solving customer issues faster. 92 83 **Call Center Management** Route customer calls to the right available agent, record conversations for quality, and view key call metrics to keep your phone support running smoothly. 87 55 **Dashboards and Reporting** See real-time performance data and analyze trends in easy-to-read charts, helping you understand where your team is succeeding and where to improve support. 100 93 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) Strengths The best features of Zendesk and Freshdesk as judged by user reviews and analyst validation. Dashboards and Reporting Platform Security Integrations and Extensibility Ticket Management Platform Capabilities Integrations and Extensibility Platform Security Platform Capabilities Ticket Management Team Collaboration ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) How Zendesk and Freshdesk compare against the top 9 functional requirements as defined by SelectHub project data. Zendesk Freshdesk \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) Agent Productivity Call Center Management Dashboards AndReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 92 87 100 92 74 81 93 85 95 83 55 93 92 39 58 97 95 97 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Agent Productivity** Automate repetitive tasks, get pre-written answers for common questions, and track your time spent on tickets so you can focus on solving customer issues faster. 83% 0% 17% 83% 0% 17% **Call Center Management** Route customer calls to the right available agent, record conversations for quality, and view key call metrics to keep your phone support running smoothly. 83% 0% 17% 0% 92% 8% **Dashboards And Reporting** See real-time performance data and analyze trends in easy-to-read charts, helping you understand where your team is succeeding and where to improve support. 100% 0% 0% 83% 17% 0% **Email Management** Organize all incoming customer emails into easy-to-track tickets, assign them to the best agent, and ensure no request ever falls through the cracks. 86% 0% 14% 86% 0% 14% **Live Chat Management** Quickly engage website visitors with real-time conversations, handle multiple chats at once, and turn chat transcripts into support tickets when follow-up is needed. 73% 0% 27% 0% 45% 55% **Mobile Capabilities** Manage tickets, respond to customers, and access essential tools from your phone or tablet so your team can provide excellent support even when away from their desks. 80% 0% 20% 60% 0% 40% **Platform Capabilities** Integrate your help desk with other business apps like your CRM, allowing you to share customer data and automate workflows across your entire company. 83% 8% 9% 92% 4% 4% **Team Collaboration** Work together on complex issues by looping in experts, adding private notes to tickets, and sharing information so you can solve problems as a unified team. 67% 0% 33% 83% 17% 0% **Ticket Management** Centralize all customer interactions from every channel into a single, easy-to-use list of tickets, making it simple to track, prioritize, and resolve every request efficiently. 88% 6% 6% 94% 0% 6% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integrations And Extensibility** Connect your support platform with hundreds of other apps and services, allowing you to build customized workflows and share customer data effortlessly across your business. 95% 0% 5% 100% 0% 0% **Platform Security** Protect sensitive customer data with top-tier encryption, control who can access information using detailed permission settings, and meet important regulatory compliance standards easily. 100% 0% 0% 100% 0% 0% **Requirements Summary** Of typical requirements, 86.1% are fully supported out of the box by Zendesk including Dashboards And Reporting, Platform Security and Integrations And Extensibility. Freshdesk supports 73% and excels at Integrations And Extensibility, Ticket Management and Platform Capabilities. Zendesk has an analyst rating of 91 and a user sentiment rating of 'great' based on 5221 reviews, while Freshdesk has an analyst rating of 86 and a user sentiment rating of 'great' based on 4697 reviews. Zendesk and Freshdesk are both SelectHub award-winners. ### User Sentiment Summary Zendesk has a user sentiment rating of 86 based on 5221 reviews. Freshdesk has a user sentiment rating of 89 based on 4697 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 5221 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 4697 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 86% of users recommend this product Zendesk has a 'great' User Satisfaction Rating of 86% when considering 5221 user reviews from 5 recognized software review sites. 89% of users recommend this product Freshdesk has a 'great' User Satisfaction Rating of 89% when considering 4697 user reviews from 5 recognized software review sites. User Review Scores **FinancesOnline** **5.0** (32) **5.0** (22) **G2.com, Inc** **4.2** (2286) **4.4** (2352) **Software Advice, Inc** n/a **4.63** (8) **GetApp** **4.4** (2528) **4.5** (2229) **Gartner, Inc** **4.3** (51) n/a **TrustRadius** **3.9** (324) **4.3** (86) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated Zendesk and concluded it deserves the award for the Best Overall Help Desk Software available today and earns best-in-class honors for Dashboards and Reporting and Platform Security. ![Analysts' Pick Award]() ![Dashboards and Reporting Award]() Show more ![Platform Security Award]() SelectHub research analysts have evaluated Freshdesk and concluded it earns best-in-class honors for Ticket Management and Integrations and Extensibility. ![Ticket Management Award]() ![Integrations and Extensibility Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Zendesk Alternatives](https://www.selecthub.com/help-desk-software/zendesk/alternatives/) [ Freshdesk Alternatives](https://www.selecthub.com/help-desk-software/freshdesk/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() Our analysts compared Zendesk vs Freshdesk based on data from our 400 point analysis of Help Desk Software, users reviews, and our own crowdsourced data from our free software selection platform. [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Help%20Desk%20Software) ### Top Alternatives in Help Desk Software [ Freshdesk ](https://www.selecthub.com/p/help-desk-software/freshdesk/) [ Front ](https://www.selecthub.com/p/customer-service-software/front/) [ Gorgias ](https://www.selecthub.com/p/conversational-ai-platforms/gorgias/) [ HappyFox ](https://www.selecthub.com/p/help-desk-software/happyfox/) [ Help Scout ](https://www.selecthub.com/p/help-desk-software/help-scout/) [ HubSpot Service Hub ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [ Jira ](https://www.selecthub.com/p/project-management-software/jira/) [ Jitbit ](https://www.selecthub.com/p/help-desk-software/jitbit/) [ Kayako ](https://www.selecthub.com/p/help-desk-software/kayako/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ Salesforce Service Cloud ](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) [ ServiceNow ](https://www.selecthub.com/p/help-desk-software/servicenow/) [ TeamSupport ](https://www.selecthub.com/p/help-desk-software/teamsupport/) ### Related Categories Zendesk and Freshdesk can also be found with other leading products in these categories: [ AI Help Desk Software ](https://www.selecthub.com/c/ai-help-desk-software/) [ Customer Experience Software ](https://www.selecthub.com/c/customer-experience-software/) [ Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) [ Experience Management Software ](https://www.selecthub.com/c/experience-management-software/) [ Remote Desktop Software ](https://www.selecthub.com/c/remote-desktop-software/) [Show more](#read-more-categories) [ AI Customer Service Software ](https://www.selecthub.com/c/ai-customer-service-software/) [ CCM Software ](https://www.selecthub.com/c/customer-communication-management-software/) [ Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) [ Knowledge Base Software ](https://www.selecthub.com/c/knowledge-base-software/) [Show more](#read-more-categories) ### Compare other software products using the SelectHub platform Select a Category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus Software 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Software SEO Software Server Virtualization Software Shipping Software Shopping Cart Software SIEM Tools SMS Marketing Software Social Media Advertising Software Social Media Analytics Software Social Media Listening Tools Social Media Management Tools Social Media Marketing Software Social Networking Tools Spa Software Space Management Software SPC Software Spend Management Software SRM Software Statistical Analysis Software Strategic Planning Software Student Information Systems Subscription Billing Software Subscription Management Software Supply Chain Management Software Supply Chain Planning Software Supply Chain Risk Management Software Supply Chain Visibility Software Survey Software Takeoff Software Talent Acquisition Software Talent Assessment Tools Talent Intelligence Software Talent Management Systems Task Management Software Technical Assessment Tools Telehealth Platforms Telemedicine Software Therapy Note Software Therapy Software Time and Attendance Software Time Clock Software Time Tracking Software Timesheet Software TMS Software Training Management System Software Trucking Software UCaaS Providers UGC Platforms Unified Endpoint Management Tools User Research Tools Vacation Rental Software Vector Graphics Software Vendor Risk Management Software Vibe Coding Tools Video Conferencing Platforms Video Editing Software Video Interview Software Virtual Phone Systems Visual Collaboration Tools VoIP Providers Volunteer Management Software VPN Software Vulnerability Management Software Warehouse Management Software WCMS Software Web Design Software Website Builders Whiteboard Software Work Management Software Workflow Management Software Workforce Management Software XDR Software Choose a Category to Select a Product VS Choose a Category to Select a Product Compare ### Head-to-Head Comparison ![Zendesk Software Tool]() ![Freshdesk Software Tool]() [Zendesk VS Freshdesk](https://www.selecthub.com/help-desk-software/zendesk-vs-freshdesk/) ![Zendesk Software Tool]() ![HappyFox Software Tool]() [Zendesk VS HappyFox](https://www.selecthub.com/help-desk-software/zendesk-vs-happyfox/) ![Zendesk Software Tool]() ![Help Scout Software Tool]() [Zendesk VS Help Scout](https://www.selecthub.com/help-desk-software/zendesk-vs-help-scout/) ![Zendesk Software Tool]() ![Jitbit Software Tool]() [Zendesk VS Jitbit](https://www.selecthub.com/help-desk-software/zendesk-vs-jitbit/) ![Zendesk Software Tool]() ![Kayako Software Tool]() [Zendesk VS Kayako](https://www.selecthub.com/help-desk-software/zendesk-vs-kayako/) ![Zendesk Software Tool]() ![LiveAgent Software Tool]() [Zendesk VS LiveAgent](https://www.selecthub.com/help-desk-software/zendesk-vs-liveagent/) ![Zendesk Software Tool]() ![ServiceNow Software Tool]() [Zendesk VS ServiceNow](https://www.selecthub.com/help-desk-software/zendesk-vs-servicenow/) ![Zendesk Software Tool]() ![Spiceworks Software Tool]() [Zendesk VS Spiceworks](https://www.selecthub.com/help-desk-software/zendesk-vs-spiceworks/) ![Zendesk Software Tool]() ![TeamSupport Software Tool]() [Zendesk VS TeamSupport](https://www.selecthub.com/help-desk-software/zendesk-vs-teamsupport/) ![Zendesk Software Tool]() ![Teamwork Desk Software Tool]() [Zendesk VS Teamwork Desk](https://www.selecthub.com/help-desk-software/zendesk-vs-teamwork-desk/) ![Zendesk Software Tool]() ![Vision Helpdesk Software Tool]() [Zendesk VS Vision Helpdesk](https://www.selecthub.com/help-desk-software/zendesk-vs-vision-helpdesk/) ![Zendesk Software Tool]() ![Zoho Desk Software Tool]() [Zendesk VS Zoho Desk](https://www.selecthub.com/help-desk-software/zendesk-vs-zoho-desk/) **Need expert advice?** Let us know, we're here to help you [GET ADVICE NOW](https://pmo.selecthub.com/guided-services/?category=Help Desk Software) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/help-desk-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Help%20Desk%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "Help Desk Software", "item": "https://www.selecthub.com/c/help-desk-software/" }, { "@type": "ListItem", "position": 4, "name": "Zendesk", "item": "https://www.selecthub.com/p/help-desk-software/zendesk/" }, { "@type": "ListItem", "position": 5, "name": "Zendesk Vs Freshdesk" } ] } ```