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Benefits and Insights

Why use Web Help Desk, ITSM Ticketing, Mobile Help Desk Software?

Key differentiators & advantages of Web Help Desk, ITSM Ticketing, Mobile Help Desk Software

  • Tickets can be created and updated by email-to-ticket conversion, the customer service web-portal, or through technician Quick Ticket templates.

  • Provides dynamic, real-time access to your service desk through the convenience of virtually any webkit enabled mobile device such as Microsoft® Windows Mobile®, RIM® Blackberry®, and Apple® iPhone® devices.

  • Manage the health of your team and identify trouble spots to discover unrealized efficiencies.

  • Creates an environment where critical data and information is PUSHED to the technician instead of the technician PULLING information from the end user.

  • Service requests can be submitted via e-mail to one or more dedicated e-mail addresses, promoting cross-departmental usage of the Web Help Desk.

Top Competitors Alternatives

These are the products most often compared to Web Help Desk, ITSM Ticketing, Mobile Help Desk Software

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