The SAManage IT Service Management offering allows you to implement an ITIL based IT Service Management strategy and better align your IT service with your business. With the easy-to-deploy SAManage on-demand IT Management platform, you can quickly implement a fully integrated ITIL based Service Desk and Asset Management solution. The ITIL framework of best practices has been adopted by many organizations around the world.
- Provide an easy way for end-users to submit support requests
- Remove the complexity and time to implement ITIL
- Streamline support workload among IT support team members
- Reduce response time with auto-assignment and automated processes
- Collaborate with end-users to request additional information
- Correlate support requests with IT assets to accelerate issue resolution time
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