What is SAManage IT Service Management?
The SAManage IT Service Management offering allows you to implement an ITIL based IT Service Management strategy and better align your IT service with your business. With the easy-to-deploy SAManage on-demand IT Management platform, you can quickly implement a fully integrated ITIL based Service Desk and Asset Management solution. The ITIL framework of best practices has been adopted by many organizations around the world.
Benefits and Insights
Why use SAManage IT Service Management?
Key differentiators & advantages of SAManage IT Service Management
- Provide an easy way for end-users to submit support requests
- Remove the complexity and time to implement ITIL
- Streamline support workload among IT support team members
- Reduce response time with auto-assignment and automated processes
- Collaborate with end-users to request additional information
- Correlate support requests with IT assets to accelerate issue resolution time