What is ProProfs Chat?
ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors. This live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. Considered as one of the easiest and quickest ways to engage with website visitors, ProProfs Chat lets a business monitor the visitor activity - see what they are browsing, answer their questions in real-time, resolve their problems and much more.
The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.
Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.
Benefits and Insights
Why use ProProfs Chat?
Key differentiators & advantages of ProProfs Chat
- Capture leads and boost sales
- Real-time support
- Operator to operator chat
- Easily embed chat
- Chat via web interface
- Supports chat across multiple devices (iPhones, Mac) and runs on any OS
- Record and monitor offline messages
- Track and judge operator performance
- Set up department based chat
- Hassle-free integration with other tools(CRM, CMS, ecommerce, email marketing)
- Customized chat window
- Real-time visitor monitoring
- Measure customer happiness level
- Post-chat feedback surveys
- Integrates with Google Analytics & Adwords
- Curtail call support expenses
- Handle multiple chats and co-browse
- Offer support and help on the go
- Reach out to a global audience