Benefits and Insights

Why use ProProfs Chat?

Key differentiators & advantages of ProProfs Chat

Key features

  • Capture leads and boost sales
  • Real-time support
  • Operator to operator chat
  • Easily embed chat
  • Chat via web interface
  • Supports chat across multiple devices (iPhones, Mac) and runs on any OS
  • Record and monitor offline messages
  • Track and judge operator performance
  • Set up department based chat
  • Hassle-free integration with other tools(CRM, CMS, ecommerce, email marketing)
  • Customized chat window
  • Real-time visitor monitoring
  • Measure customer happiness level
  • Post-chat feedback surveys
  • Integrates with Google Analytics & Adwords
  • Curtail call support expenses
  • Handle multiple chats and co-browse
  • Offer support and help on the go
  • Reach out to a global audience
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