What is OnTime Help Desk?
Axosoft empowers your team to build great software for your users, customers, or clients, beyond simply receiving support tickets. Your branded Customer Portal offers a way to publicize specific projects, releases, wiki pages, and other development information. Your outside stakeholders can also create and edit tickets in the portal without being actual users in your Axosoft account.
Benefits and Insights
Why use OnTime Help Desk?
Key differentiators & advantages of OnTime Help Desk
- Customer Portal with unlimited logins
- Auto-generate tickets for incoming emails
- Auto-respond to customer requests
- Track customers and contactsIncident prioritization
- Automatic email notifications
- Track time worked on support incidents