LiveAgent help desk software transforms every communication that comes into an organization into an active “ticket.” Tickets serve as communication threads between customers and support agents. They include all emails, live chats, phone calls, Facebook messages, and tweets, along with internal notes and other types of data related to the customer.
It's like a smarter version of your email inbox. Emails, Chats, Calls, Facebook & Twitter tickets, Forum posts, Sugggestions... It's all there, accessible and managable from one place.
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