[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) \> [Freshdesk](https://www.selecthub.com/p/help-desk-software/freshdesk/) \> Freshdesk Alternatives # Top Freshdesk Alternatives & Competitors For 2026 Last Updated: April 27th, 2026 Looking for alternatives to [Freshdesk](https://www.selecthub.com/p/help-desk-software/freshdesk/)? Many users crave user-friendly and feature-rich solutions for tasks like Platform Capabilities, Ticket Management, and Team Collaboration. Leveraging crowdsourced data from over 1,000 real [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) selection projects based on 400+ capabilities, we present a comparison of Freshdesk to leading industry alternatives like Kayako, ServiceNow, Zoho Desk, and HubSpot Service Hub. Remove Add to Compare Select Product Cayzu DeskPRO EcholoN everything HelpDesk FreeScout Freshdesk Front Gorgias HappyFox Help Scout HelpDesk Helpspot HESK HubSpot Service Hub iHelpDesk Intercom Issuetrak Jira Jitbit Kayako LiveAgent LiveChat LiveZilla MSP Manager OneDesk osTicket ProProfs Help Desk Salesforce Service Cloud ServiceNow SmarterTrack Spiceworks SupportBee TeamSupport Teamwork Desk UVdesk ViiBE Vision Helpdesk Web Tracks Zendesk Zoho Desk [![Freshdesk Software Tool](https://cdn.selecthub.com/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034)](https://www.selecthub.com/p/help-desk-software/freshdesk/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product Cayzu DeskPRO EcholoN everything HelpDesk FreeScout Freshdesk Front Gorgias HappyFox Help Scout HelpDesk Helpspot HESK HubSpot Service Hub iHelpDesk Intercom Issuetrak Jira Jitbit Kayako LiveAgent LiveChat LiveZilla MSP Manager OneDesk osTicket ProProfs Help Desk Salesforce Service Cloud ServiceNow SmarterTrack Spiceworks SupportBee TeamSupport Teamwork Desk UVdesk ViiBE Vision Helpdesk Web Tracks Zendesk Zoho Desk [![Kayako Software Tool](https://cdn.selecthub.com/products/821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e/resources/normal/logo.png?1693316186)](https://www.selecthub.com/p/help-desk-software/kayako/) Remove Add to Compare Select Product Cayzu DeskPRO EcholoN everything HelpDesk FreeScout Freshdesk Front Gorgias HappyFox Help Scout HelpDesk Helpspot HESK HubSpot Service Hub iHelpDesk Intercom Issuetrak Jira Jitbit Kayako LiveAgent LiveChat LiveZilla MSP Manager OneDesk osTicket ProProfs Help Desk Salesforce Service Cloud ServiceNow SmarterTrack Spiceworks SupportBee TeamSupport Teamwork Desk UVdesk ViiBE Vision Helpdesk Web Tracks Zendesk Zoho Desk [![ServiceNow Software Tool](https://cdn.selecthub.com/products/0353ab4cbed5beae847a7ff6e220b5cf-f6b5cb0cc51389a53958d1adb2239ffd/resources/normal/logo.png?1693316187)](https://www.selecthub.com/p/help-desk-software/servicenow/) Remove Add to Compare Select Product Cayzu DeskPRO EcholoN everything HelpDesk FreeScout Freshdesk Front Gorgias HappyFox Help Scout HelpDesk Helpspot HESK HubSpot Service Hub iHelpDesk Intercom Issuetrak Jira Jitbit Kayako LiveAgent LiveChat LiveZilla MSP Manager OneDesk osTicket ProProfs Help Desk Salesforce Service Cloud ServiceNow SmarterTrack Spiceworks SupportBee TeamSupport Teamwork Desk UVdesk ViiBE Vision Helpdesk Web Tracks Zendesk Zoho Desk [![Zoho Desk Software Tool](https://cdn.selecthub.com/products/03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed/resources/normal/logo.webp?1718839281)](https://www.selecthub.com/p/help-desk-software/zoho-desk/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product Cayzu DeskPRO EcholoN everything HelpDesk FreeScout Freshdesk Front Gorgias HappyFox Help Scout HelpDesk Helpspot HESK HubSpot Service Hub iHelpDesk Intercom Issuetrak Jira Jitbit Kayako LiveAgent LiveChat LiveZilla MSP Manager OneDesk osTicket ProProfs Help Desk Salesforce Service Cloud ServiceNow SmarterTrack Spiceworks SupportBee TeamSupport Teamwork Desk UVdesk ViiBE Vision Helpdesk Web Tracks Zendesk Zoho Desk [![HubSpot Service Hub Software Tool](https://cdn.selecthub.com/products/d01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d/resources/normal/logo.png?1693319148)](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=Freshdesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=Kayako&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e%2Fresources%2Fnormal%2Flogo.png%3F1693316186) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=ServiceNow&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0353ab4cbed5beae847a7ff6e220b5cf-f6b5cb0cc51389a53958d1adb2239ffd%2Fresources%2Fnormal%2Flogo.png%3F1693316187) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=Zoho%2BDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed%2Fresources%2Fnormal%2Flogo.webp%3F1718839281) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=HubSpot%2BService%2BHub&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d%2Fresources%2Fnormal%2Flogo.png%3F1693319148) ### Product Insights Overall Rating Comparison [ Analyst Rating 86 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (4697 Reviews) ](#user-sentiment-section) [ Analyst Rating 67 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (551 Reviews) ](#user-sentiment-section) [ Analyst Rating 80 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (572 Reviews) ](#user-sentiment-section) [ Analyst Rating 87 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (4810 Reviews) ](#user-sentiment-section) [ Analyst Rating 83 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (870 Reviews) ](#user-sentiment-section) Price Starts From $15/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshdesk&category=Help Desk Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Freshdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fhelp-desk-software%2Ffreshdesk%2Falternatives%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) Tailored to your specific needs $15 Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Kayako&category=Help Desk Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e/resources/normal/logo.png?1693316186) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Kayako&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fhelp-desk-software%2Ffreshdesk%2Falternatives%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F821fa74b50ba3f7cba1e6c53e8fa6845-79176745b9ed99576f8ba49607b2818e%2Fresources%2Fnormal%2Flogo.png%3F1693316186&price=2) Tailored to your specific needs $4,500/User, Annually Free Trial is unavailable → [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=ServiceNow&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fhelp-desk-software%2Ffreshdesk%2Falternatives%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0353ab4cbed5beae847a7ff6e220b5cf-f6b5cb0cc51389a53958d1adb2239ffd%2Fresources%2Fnormal%2Flogo.png%3F1693316187&price=5) Tailored to your specific needs $12/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho Desk&category=Help Desk Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed/resources/normal/logo.webp?1718839281) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=Zoho%2BDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fhelp-desk-software%2Ffreshdesk%2Falternatives%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F03b2ceb73723f8b53cd533e4fba898ee-f883bb28875da86e99fa8fb2dd59cbed%2Fresources%2Fnormal%2Flogo.webp%3F1718839281&price=2) Tailored to your specific needs $90/Seat, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=HubSpot Service Hub&category=Help Desk Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/d01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d/resources/normal/logo.png?1693319148) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=HubSpot%2BService%2BHub&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fhelp-desk-software%2Ffreshdesk%2Falternatives%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd01c25576ff1c53de58e0e6970a2d510-d419ae8a8c2da1db9e097ded2aad274d%2Fresources%2Fnormal%2Flogo.png%3F1693319148&price=2) Tailored to your specific needs Pros * **User-Friendly Interface:** Freshdesk is praised for its intuitive design and straightforward navigation. This minimizes onboarding time for new agents and reduces the learning curve, allowing them to become productive more quickly. Think of it as a user-friendly smartphone app compared to a clunky, feature-laden desktop program. This ease of use translates into faster issue resolution and improved overall efficiency. * **Scalability & Customization:** Freshdesk caters to businesses of all sizes, from startups to large enterprises. Its flexible plans and customization options allow businesses to tailor the platform to their specific needs. For instance, a small team might prioritize a simple ticketing system, while a larger organization can leverage features like custom automations or in-depth reporting for more complex workflows. * **Mobile Accessibility:** Freshdesk offers mobile apps for agents and customers, enabling them to access the platform and manage inquiries on the go. This is particularly valuable for remote teams or situations where agents need to be available outside the office. Imagine a field technician using the mobile app to update a customer ticket while on-site, improving responsiveness and streamlining the resolution process. * **User-Friendly Interface:** Kayako's intuitive design makes it easy for users to navigate and find the information they need quickly. * **Comprehensive Features:** Kayako offers a wide range of features, including ticketing, knowledge base, live chat, and reporting, all in one platform. * **Automation Capabilities:** Kayako's automation tools, such as auto-responders and ticket routing, streamline workflows and save time. * **Mobile Accessibility:** Kayako's mobile app allows users to access and manage their help desk from anywhere, at any time. * **Robust Ticket Management:** Efficiently manage and track tickets from submission to resolution, with customizable workflows and automated notifications. * **Seamless Integrations:** Effortlessly connect with other business systems, such as CRM, ERP, and HR, for a unified view of customer interactions. * **Comprehensive Knowledge Base:** Empower users with self-service options by creating and managing a searchable knowledge base of FAQs and solutions. * **Automated Workflows:** Streamline processes by automating repetitive tasks, such as ticket assignment, escalation, and status updates. * **Implementation:** According to 100% of users, the software is extremely easy to set up and configure. * **Ease of Use:** Approximately 100% of users said that it has a helpful interface with an easy-to-use platform for small teams who wish to establish a helpdesk. * **Features:** According to 98% of customers, the product has tons of tightly integrated features in mail, CRM, bookings, messaging (Cliq) and conferencing (Meeting). * **Seamless CRM Integration:** HubSpot Service Hub effortlessly integrates with HubSpot's CRM, providing a comprehensive view of customer interactions and enabling seamless ticket management. * **Automated Workflows:** The software automates routine tasks such as ticket assignment, email notifications, and follow-ups, freeing up agents to focus on complex issues. * **Knowledge Base Functionality:** HubSpot Service Hub includes a built-in knowledge base, allowing businesses to create and manage self-service resources for customers, reducing the number of support tickets. * **Conversational Ticketing:** Agents can communicate with customers directly through email, live chat, and social media, providing a more personalized and efficient support experience. Cons * **Limited Free Plan Functionality:** While Freshdesk offers a free plan, it can be restrictive for businesses with growing needs. Features like custom automations, advanced reporting, and integrations are often reserved for paid plans. This can limit its usefulness for businesses seeking a comprehensive help desk solution without upfront investment. * **Reporting Complexity:** Freshdesk's reporting capabilities, particularly in lower-tier plans, can be cumbersome to navigate and require some technical expertise to generate insightful data. Some users report that creating custom reports or filtering data can be time-consuming, hindering efforts to effectively track key performance indicators (KPIs) and measure support team effectiveness. Imagine sifting through an overflowing email inbox to find a specific message compared to having a well-organized filing system with clear labels. * **Limited Multilingual Support:** Freshdesk's interface and support resources are primarily available in English. This can be a drawback for businesses operating in international markets or with a multilingual customer base. While some basic translations are available, they might be limited or not comprehensive, potentially hindering effective communication with non-English speaking customers and agents. * **Limited Customization:** Users complain about Kayako's limited customization options, making it difficult to tailor the software to their specific business needs. * **Complex User Interface:** Kayako's user interface is often criticized for being overly complex and difficult to navigate, leading to a steep learning curve for new users. * **Frequent Bugs and Glitches:** Users report experiencing frequent bugs and glitches within Kayako, which can disrupt their workflow and hinder productivity. * **Slow Response Times:** Kayako's response times for support queries have been reported as slow, leaving users waiting for extended periods to resolve issues. * **Steep Learning Curve:** Navigating ServiceNow's complex interface and functionality requires significant training and experience, leading to slow adoption and productivity challenges. * **Customization Limitations:** While ServiceNow offers customization options, they can be restrictive and time-consuming, hindering organizations from tailoring the platform to their specific needs. * **Costly Implementation:** Implementing ServiceNow can be expensive, involving licensing fees, professional services, and ongoing maintenance costs, which may not align with all budgets. * **Limited Reporting Capabilities:** ServiceNow's built-in reporting features may fall short of providing comprehensive insights and analytics, requiring additional third-party tools or custom development. * **Integration:** According to 45%of customers, the product is a little bit tricky to integrate with its own domain. * **Pricing:** The pricing structure is difficult according to 50% users. * **Customization:** Approximately 40% of users claimed that the tools aren't very customizable in terms of automation, workflow and user interface. * **Lack of Customization:** Users have limited options for customizing the interface, workflows, and reporting capabilities to meet their specific needs. * **Integration Challenges:** HubSpot Service Hub can be challenging to integrate with other business systems, leading to data silos and inefficiencies. * **Limited Reporting Capabilities:** Users have expressed concerns about the lack of robust reporting features, making it difficult to track and analyze key performance metrics. * **Steep Learning Curve:** The platform can be complex to navigate and requires a significant investment in training for users to become proficient. ### Our Review Freshdesk garners praise for its user-friendly interface and intuitive design, which minimizes training time for new agents and gets them up to speed faster. This is particularly important for businesses with high agent turnover or seasonal spikes in support requests. When compared to competitors offering a steeper learning curve, Freshdesk allows teams to become productive quicker, leading to faster issue resolution and improved customer satisfaction. However, Freshdesk's free plan, while suitable for small teams or those starting out, can be limiting for businesses requiring advanced features. Features like custom automations, powerful reporting, and integrations are often reserved for paid plans. This can be a dealbreaker for businesses seeking a comprehensive help desk solution without a significant upfront investment. Here, competitors offering more robust functionalities in their free tiers might be more suitable. Overall, Freshdesk shines for its user-friendliness, scalability, and mobile accessibility. The ability to customize the platform to fit specific workflows and the availability of mobile apps for agents and customers are valuable assets. However, its limited free plan functionality and potentially complex reporting can be drawbacks. Freshdesk is best suited for small and medium-sized businesses seeking an easy-to-use and scalable help desk solution, particularly those with limited technical expertise or a mobile workforce. For larger enterprises with complex workflows or multilingual customer bases, competitors offering more powerful reporting capabilities or broader language support might be a better fit. [Show more](#) Kayako is well-regarded by users for its comprehensive feature set, intuitive interface, and excellent customer support. Many users find it to be a superior alternative to Zendesk due to its more affordable pricing, customizable automation, and robust reporting capabilities. Additionally, Kayako's omnichannel support, which allows for seamless communication across multiple channels, sets it apart from other help desk software. However, some users have reported occasional glitches and limited customization options compared to more expensive competitors. Nevertheless, Kayako remains a highly recommended choice for businesses seeking a reliable and user-friendly help desk solution, particularly for those looking for an affordable and feature-rich option. Its strengths in automation, reporting, and omnichannel support make it an excellent fit for businesses looking to streamline their customer support operations and provide a seamless customer experience. [Show more](#) ServiceNow's Help Desk Software receives consistent praise for its intuitive interface, robust automation capabilities, and comprehensive reporting features. Users appreciate its ability to streamline workflows, improve efficiency, and provide real-time visibility into support operations. However, some reviewers note that its complex configuration and customization options can be daunting for small teams or those with limited technical expertise. Compared to similar products, ServiceNow stands out for its scalability, enterprise-grade security, and extensive integration options. Its ability to handle large volumes of support requests and integrate seamlessly with other business systems makes it a popular choice for large organizations. However, its higher cost and steep learning curve may not be suitable for smaller businesses or those with less demanding support needs. Overall, ServiceNow's Help Desk Software is best suited for large organizations seeking a comprehensive and scalable solution. Its strengths in automation, reporting, and integration make it a valuable tool for streamlining support operations and improving customer satisfaction. [Show more](#) Zoho Desk is a help desk software that offers world-class customer experiences by prioritizing and managing customer interactions across multiple modules. Based on the reviews, the product is simple and intitutive. Users also said that they were able to implement it in no time and were able to figure out all the functions easily. With tons of features, it has won the hearts of many. However, some users said that customer support functions were lacking. Moreover, many customization options are only available for admins. Users also talked about the difficult pricing structure of the product. In all, it is a great product for all mid, small and big companies. But be sure to explore extensively before buying. [Show more](#) HubSpot Service Hub continues to be a popular help desk software, with many users praising its ease of use, comprehensive features, and strong customer support. However, some users have noted that the software can be expensive and may not be the best fit for small businesses with limited budgets. HubSpot Service Hub's strengths include its user-friendly interface, which makes it easy for even non-technical users to navigate and use. The software also offers a wide range of features, including ticketing, live chat, knowledge base, and reporting. HubSpot Service Hub's customer support is also highly rated by users, with many praising the team's responsiveness and helpfulness. One of the main weaknesses of HubSpot Service Hub is its cost. The software is more expensive than some of its competitors, and this can be a deterrent for small businesses with limited budgets. Additionally, some users have noted that the software can be complex to set up and configure, which can be a challenge for businesses with limited IT resources. HubSpot Service Hub differentiates itself from other help desk software products by its focus on customer relationship management (CRM). The software integrates with HubSpot's CRM, which allows businesses to track customer interactions across all channels, including sales, marketing, and support. This can be a valuable feature for businesses that want to get a complete view of their customers and provide a more personalized experience. HubSpot Service Hub is most suited for businesses that are looking for a comprehensive help desk software solution that integrates with their CRM. The software is also a good fit for businesses that are looking for a user-friendly and easy-to-use solution. However, businesses with limited budgets may want to consider other options, as HubSpot Service Hub can be expensive. [Show more](#) ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Freshdesk has an analyst rating of 86\. By comparison to Freshdesk alternatives, Kayako has an analyst rating of 67, ServiceNow has an analyst rating of 80, Zoho Desk has an analyst rating of 87, and HubSpot Service Hub has an analyst rating of 83. 86 67 80 87 83 Features Comparison **Agent Productivity** Automate repetitive tasks, get pre-written answers for common questions, and track your time spent on tickets so you can focus on solving customer issues faster. 83 50 83 83 92 **Call Center Management** Route customer calls to the right available agent, record conversations for quality, and view key call metrics to keep your phone support running smoothly. 55 0 56 61 60 **Dashboards and Reporting** See real-time performance data and analyze trends in easy-to-read charts, helping you understand where your team is succeeding and where to improve support. 93 67 92 93 100 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) Strengths The best features of Freshdesk, Kayako, ServiceNow, Zoho Desk and HubSpot Service Hub as judged by user reviews and analyst validation. Integrations and Extensibility Platform Security Platform Capabilities Ticket Management Team Collaboration Platform Security Ticket Management Dashboards and Reporting Platform Security Platform Capabilities Team Collaboration Email Management Mobile Capabilities Team Collaboration Platform Capabilities Dashboards and Reporting Dashboards and Reporting Email Management Integrations and Extensibility Agent Productivity Live Chat Management ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) How all solutions compare against the top 9 functional requirements as defined by SelectHub project data. Freshdesk Kayako ServiceNow Zoho Desk HubSpot Service Hub \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) Agent Productivity Call Center Management Dashboards AndReporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 83 55 93 92 39 58 97 95 97 50 0 67 84 73 30 68 79 87 83 56 92 76 79 50 88 88 75 83 61 93 100 79 100 94 100 82 92 60 100 100 89 83 79 79 79 0 25 50 75 100 Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **Agent Productivity** Automate repetitive tasks, get pre-written answers for common questions, and track your time spent on tickets so you can focus on solving customer issues faster. 83% 17% 50% 50% 83% 17% 83% 17% 83% 17% **Call Center Management** Route customer calls to the right available agent, record conversations for quality, and view key call metrics to keep your phone support running smoothly. unsupported unsupported unsupported 8% 92% 25% 75% **Dashboards and Reporting** See real-time performance data and analyze trends in easy-to-read charts, helping you understand where your team is succeeding and where to improve support. 83% 17% 67% 33% 83% 17% 83% 17% 100% **Email Management** Organize all incoming customer emails into easy-to-track tickets, assign them to the best agent, and ensure no request ever falls through the cracks. 86% 14% 86% 14% 71% 29% 100% 100% **Live Chat Management** Quickly engage website visitors with real-time conversations, handle multiple chats at once, and turn chat transcripts into support tickets when follow-up is needed. unsupported 64% 36% 73% 27% 64% 36% 82% 18% **Mobile Capabilities** Manage tickets, respond to customers, and access essential tools from your phone or tablet so your team can provide excellent support even when away from their desks. 60% 40% 40% 60% 40% 60% 100% 80% 20% **Platform Capabilities** Integrate your help desk with other business apps like your CRM, allowing you to share customer data and automate workflows across your entire company. 92% 8% 63% 37% 83% 17% 92% 8% 75% 25% **Team Collaboration** Work together on complex issues by looping in experts, adding private notes to tickets, and sharing information so you can solve problems as a unified team. 83% 17% 67% 33% 83% 17% 100% 67% 33% **Ticket Management** Centralize all customer interactions from every channel into a single, easy-to-use list of tickets, making it simple to track, prioritize, and resolve every request efficiently. 94% 6% 88% 12% 71% 29% 82% 18% 71% 29% ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **Integrations and Extensibility** Connect your support platform with hundreds of other apps and services, allowing you to build customized workflows and share customer data effortlessly across your business. 100% 58% 42% 68% 32% 79% 21% 100% **Platform Security** Protect sensitive customer data with top-tier encryption, control who can access information using detailed permission settings, and meet important regulatory compliance standards easily. 100% 89% 11% 78% 22% 89% 11% 67% 33% **Analyst Message:** In effort to simplify your complex software decisions, this information is based on all industries and company sizes. We advise you to drill further into our data to discover how this information looks for your unique needs. [CUSTOMIZE THIS DATA ](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Help Desk Software) ### User Sentiment Summary Freshdesk has a user sentiment rating of 89 based on 4697 reviews. Kayako has a user sentiment rating of 81 based on 551 reviews. ServiceNow has a user sentiment rating of 82 based on 572 reviews. Zoho Desk has a user sentiment rating of 89 based on 4810 reviews. HubSpot Service Hub has a user sentiment rating of 88 based on 870 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 4697 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 551 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 572 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 4810 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 870 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 89% of users recommend this product Freshdesk has a 'great' User Satisfaction Rating of 89% when considering 4697 user reviews from 5 recognized software review sites. 81% of users recommend this product Kayako has a 'great' User Satisfaction Rating of 81% when considering 551 user reviews from 5 recognized software review sites. 82% of users recommend this product ServiceNow has a 'great' User Satisfaction Rating of 82% when considering 572 user reviews from 4 recognized software review sites. 89% of users recommend this product Zoho Desk has a 'great' User Satisfaction Rating of 89% when considering 4810 user reviews from 5 recognized software review sites. 88% of users recommend this product HubSpot Service Hub has a 'great' User Satisfaction Rating of 88% when considering 870 user reviews from 3 recognized software review sites. User Review Scores **FinancesOnline** **5.0** (22) **4.9** (16) n/a **5.0** (16) n/a **G2.com, Inc** **4.4** (2352) **4.1** (197) **4.0** (248) **4.4** (2784) **4.4** (734) **Software Advice, Inc** **4.63** (8) **3.99** (162) n/a n/a n/a **GetApp** **4.5** (2229) n/a n/a n/a n/a **Capterra Inc** n/a **4.0** (156) **4.3** (50) **4.5** (1645) **4.4** (119) **Gartner, Inc** n/a n/a **4.4** (82) **4.6** (339) n/a **TrustRadius** **4.3** (86) **3.2** (20) **4.1** (192) **4.2** (26) **4.4** (17) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. ![Ticket Management Award]() ![Integrations and Extensibility Award]() No awards. No awards. ![Email Management Award]() ![Mobile Capabilities Award]() Show more ![Team Collaboration Award]() ![Dashboards and Reporting Award]() ![Email Management Award]() Show more ![Integrations and Extensibility Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Small Medium Large Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile ### Top Alternatives in Help Desk Software [ Front ](https://www.selecthub.com/p/customer-service-software/front/) [ Gorgias ](https://www.selecthub.com/p/conversational-ai-platforms/gorgias/) [ HappyFox ](https://www.selecthub.com/p/help-desk-software/happyfox/) [ Help Scout ](https://www.selecthub.com/p/help-desk-software/help-scout/) [ HubSpot Service Hub ](https://www.selecthub.com/p/customer-service-software/hubspot-service-hub/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [ Jira ](https://www.selecthub.com/p/project-management-software/jira/) [ Jitbit ](https://www.selecthub.com/p/help-desk-software/jitbit/) [ Kayako ](https://www.selecthub.com/p/help-desk-software/kayako/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ Salesforce Service Cloud ](https://www.selecthub.com/p/customer-service-software/salesforce-service-cloud/) [ ServiceNow ](https://www.selecthub.com/p/help-desk-software/servicenow/) [ TeamSupport ](https://www.selecthub.com/p/help-desk-software/teamsupport/) [ Teamwork Desk ](https://www.selecthub.com/p/help-desk-software/teamwork-desk/) ### Related Categories These products can also be found with other leading products in these categories: [ AI Customer Service Software ](https://www.selecthub.com/c/ai-customer-service-software/) [ CCM Software ](https://www.selecthub.com/c/customer-communication-management-software/) [ Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) [ Knowledge Base Software ](https://www.selecthub.com/c/knowledge-base-software/) 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SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/help-desk-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Help%20Desk%20Software) **Supported:** Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Not Supported:** Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor at an additional cost. At most, requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "Help Desk Software", "item": "https://www.selecthub.com/c/help-desk-software/" }, { "@type": "ListItem", "position": 4, "name": "Freshdesk", "item": "https://www.selecthub.com/p/help-desk-software/freshdesk/" }, { "@type": "ListItem", "position": 5, "name": "Freshdesk Alternatives" } ] } ```