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Benefits and Insights

Why use Freshdesk?

Key differentiators & advantages of Freshdesk

  • Canned Responses
    Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies.

  • Suggested Solutions
    Freshdesk automatically provides you with smart suggestions of possible solutions right next to the ticket, based on keywords in the ticket's description.

  • Bulk Actions
    Need to assign multiple tickets to the same agent? With bulk actions, things like categorizing, assigning or deleting a hundred tickets just take a few clicks.

  • Keyboard Shortcuts
    Freshdesk has a long list of useful keyboard shortcuts to help you navigate through your helpdesk, perform quick actions, and expedite dozens of common tasks.

  • Merge Tickets
    Ever have a customer report the same issue multiple times via different channels, causing confusion? No problem. Merge all of the related tickets together, and resolve it in one go.

  • Scenario Automations
    Scenario automations let you perform a series of tasks on a ticket. Mark a ticket as high priority, set its status as pending and assign it to the dev team with just a single click.
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