What is Desk.com?
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. Desk.com's collaboration tools and mobile app means you can bring the best people in to solve any customer problem — whether a full-time support agent or your CEO.
Benefits and Insights
Why use Desk.com?
Key differentiators & advantages of Desk.com
- No more e-mail overload. Desk.com's Universal Inbox is the smart, fast way to control customer service.
- Your customers are talking about you (and with you) via social media. Social is a first class citizen in Desk.com.
- Connect with customers via a live chat on your web site. Customer requests route directly to your agents.
- Managing phone support is a breeze with Desk.com. Track all incoming and outgoing calls. Drop nothing.