email@example.comSugarCRM is a leading CRM provider known for its flexibility, competitive price, and mobility. Epicom, a leading Sugar Elite Partner, is a certified Sugar training provider with sales, admin, and developer Sugar certifications. Epicom is a technology solutions firm focused on consulting and executing complex Customer Relationship Management (CRM) and Marketing Automation deployments, customizations and integrations. Epicom is dedicated to helping companies be successful and grow by providing comprehensive software solutions and services including training, support, and CRM hosting.Epicom is one of SugarCRM's top Elite partners and winner of the 2014 Sugar Partner Global Leader Award. For more information, call 512-481-9000, visit www.epicom.com, or follow us on Twitter @epicomcorp.
Vivantio ITSM is service management software that meets the demands of any service team across your entire organization.The flexibility and configurability of Vivantio enables organizations to centralize service management and customer service processes across multiple departments into a single scalable solution. By centralizing service management operations, you can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting.Vivantio powers customer service in IT, HR, Facilities Management, Finance and other departments across entire organizations.
LiveHelpNow is the powerful, scalable web-based customer service suite that turns your static site into a powerful and dynamic resource for helping new and existing customers efficiently and effectively. LiveHelpNow Ticket System is an advanced management system that basically provides your website with its own helpdesk solution.
The Service Manager by Shining Brow software solution works for organizations that provide installation, support, and maintenance services for their customers. The Service Manager serves a wide variety of industries including mechanical contracting, medical equipment, specialty trades, interior landscape contractors, building services and many more. The Service Manager is built with an attitude that each customer should feel as if the software was created just for them.
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. Desk.com's collaboration tools and mobile app means you can bring the best people in to solve any customer problem — whether a full-time support agent or your CEO.
Freshdesk’s shared inbox enables your team to collaborate and resolve issues without getting in each other’s way. Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team.
Cherwell Service Management® delivers a customer-friendly IT self-service portal, powerful dashboards and reporting, and superior mobility to your organization—as well as providing PinkVERIFY® certified ITIL® processes such as: Incident Management, Change Management, Problem Management, CMDB, and much more. Deliver ease of use, flexibility, and power to your service desk customers today—at a price your organization can afford—without compromising future ITSM system scalability, expansion, and power. We’re not just your average SaaS provider—with Cherwell Choice™ licensing and hosting, you choose what works best for your business—subscription or purchase, hosted on-premises, hosted by Cherwell, or hosted by a third party. Cherwell Service Management is the IT Service Management Platform of choice for enterprise companies worldwide.
Zendesk targets its mobile-first customer service solution to customer service teams with between 10 and 250 agents. Its simplicity, usability, and application ownership has garnered it over 40,000 customers since its inception in 2007.
Help desk software is one of the easiest changes you can make to quickly improve customer service and loyalty. The H2Desk help desk is intuitive, user-friendly, and extremely easy to learn and use. It was designed to make your support operation more efficient and help improve client satisfaction by delivering best-in-class service.
The Web Help Desk software is designed for ITSM professionals seeking to simplify and automate their increasingly complex help desk environments. Go beyond simple trouble ticket solutions. Streamline help desk ticket resolution through the entire lifecycle. Arm your technicians with the ITSM incident diagnostics and ticket routing features that ensure tight integration and relationships with knowledge base articles, CMDB asset association, service requests, known problems, change requests, and service level agreements.
SysAid IT Help Desk Software provides a complete web-based solution for any IT department. Automate your service desk, control your hardware and software management, and implement effective systems monitoring. Both simple and feature-rich, SysAid helps you quickly and securely resolve your IT issues.
ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 29 different languages.
A 24/7 support destination your customers will love. Help your customers help themselves. Your team can develop rich and interactive support content that turns self-service into an engaging experience. With Kayako, your team will fly through more support tickets in less time, so they can focus on what matters: delivering that personal touch.
In Spiceworks’ free help desk software, you can update help desk tickets, receive service requests, post IT alerts, share maintenance schedules, provide contact info and more - all from an easy-to-configure, customizable web portal. You can also generate quick reports on all your help desk tickets – from noting how much time you spend resolving issues to identifying which devices (or departments!) create the most headaches!
ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model defines, structures and automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services.
Axosoft empowers your team to build great software for your users, customers, or clients, beyond simply receiving support tickets. Your branded Customer Portal offers a way to publicize specific projects, releases, wiki pages, and other development information. Your outside stakeholders can also create and edit tickets in the portal without being actual users in your Axosoft account.
BMC Remedy IT Service Management Suite handles your IT services and capabilities like never before. Built on more than 20 years of leadership and experience, this enterprise-class solution is ideal for advanced technology environments and will extend your value into IT operations management.
HP Service Manager Enterprise Suite is a comprehensive, fully integrated ITSM solution that leverages more than 25 years of service management focus and experience. It provides a powerful platform to standardize, automate, and enforce your key IT processes and demonstrate value to the business.
Track-It! is our fully integrated IT Help Desk and Asset Management solution for small to mid-sized organizations. Affordable, easy to use and rapid to deploy, with Track-It! you can provide outstanding support and take control of your IT assets (in next to no time).
CrossTec ResQDesk help desk software provides detailed recording and tracking of user help requests. Routing, tracking and resolving technical support issues are very easy with this powerful module. CrossTec ResQDesk is a web-based solution that features advanced implementation of ITIL processes, and is available as a standalone application, as part of a company’s overall management suite, or as a plug-in to CrossTec EMS.
Quest Workspace Help Desk empowers Help Desk technicians to effectively manage trouble ticket requests with scalable and flexible Help Desk software for small and medium sized businesses. Customizable for your specific business needs, Quest Workspace Help Desk provides a wide range of self-service and automated functions – giving Help Desk staff more time to focus on critical issues and aligning with ITIL Service Desk best practices.
Layton ServiceDesk is an all new web based ITIL help desk software incorporating the very latest Web 2.0 technology such as AJAX and ASP.NET. Built from the ground up, every feature and module has been carefully designed before being implemented. Literally hundreds of features are included, from ITIL Problem and Change management through to powerful reporting and analysis. Layton ServiceDesk offers unparalleled levels of customizability, in fact, it is so configurable, it can be whatever you want it to be, whether you’re managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box!
The SAManage IT Service Management offering allows you to implement an ITIL based IT Service Management strategy and better align your IT service with your business. With the easy-to-deploy SAManage on-demand IT Management platform, you can quickly implement a fully integrated ITIL based Service Desk and Asset Management solution. The ITIL framework of best practices has been adopted by many organizations around the world.
Aspect Unified IP is a complete, software-based, unified platform that helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. The solution brings all contact options together, in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing a differentiated multichannel, multichoice customer experience across voice, email, web chat, IM and SMS.
Fieldpoint provides web-based productivity software applications to manage and service your entire customer service lifecycle. Our web-based software applications are available as an online service in .the cloud or on premise in a self-hosting on your servers. The solutions are architected on proven Microsoft platforms and provide full integration to the Dynamics ERP, Dynamics CRM and other environments. Fieldpoint provides an end-to-end solution for service-based businesses from the initial project plan to recurring maintenance.
The Dell KACE K1000 Management Appliance can help you provide your end users with a high quality help desk that’s tightly integrated with the K1000’s IT asset management (ITAM), configuration management, reporting, and alert capabilities. The K1000’s service desk capabilities provide advanced functionality to automate repetitive tasks, along with robust incident management (e.g. ticketing) capabilities.
ChangeGear is a browser-based, ITIL-centric Service Desk platform that is available either onsite or through the Cloud. ChangeGear's simple user interface and flexible architecture include highly configurable workflows and templates that require no hard coding or programming knowledge. Implementation time is very short and third party integrations can be accomplished through API, email or Iframe.
Easily track and view details about your customers and products with our customer service software. Easily and quickly access information on other issues they've had recently, who else has been contacting you, and what products they are currently using. With TeamSupport, all of that data is in the system and accessible with a click.