Microsoft Corporation, a technology company, develops, licenses, and supports software products, services, and devices worldwide. The company’s Productivity and Business Processes segment offers Office 365 commercial products and services for businesses, including Office, Exchange, SharePoint, and Skype, as well as related Client Access Licenses (CALs); Office 365 consumer services, such as Skype, Outlook.com, and OneDrive; and Dynamics business solutions, including financial management, customer relationship management, supply chain management, and analytics applications for small and mid-size businesses, large organizations, and divisions of various enterprises.
FieldOne is a solution for field service management, which helps manage and streamline field agent activities. When installed (which has to manually be activated), it sits as a separate section of the Dynamics CRM ribbon, alongside Sales, Marketing, Service and Settings (and any other additional preferred solutions). While it has its own set of features, it also uses out-of-the-box CRM functionality, such as Workflows, Contacts, Dashboards etc.
- Mobile: FieldOne comes with native apps (iOS, Android & Windows Phones) that can be remotely administered and customized from a central development console.
- CRM: Microsoft Dynamics CRM functionalities are natively integrated with FieldOne so users can manage customer satisfaction and service from one place.
- Communications: FieldOne helps to improve customer experience with automated and scheduled communications (notifications, calls, SMS, emails, multi-channel alerts).
- Portals: FieldOne comes with partners and customer portals for self-service capabilities (documentation or functionality access).