ServicePower, like ServiceMax, is available for both SMBs as well as enterprise-level companies. But there are plenty of other factors that may sway your decision one way or another. For instance, ServicePower’s on-premise solution requires a minimum commitment of one to three years (although there’s no minimum commitment with their cloud offering). ServiceMax, on the other hand, requires a minimum of five users for their most basic plan.
Additionally, ServicePower matches ServiceMax in functionality for every feature except billing and operation management. There is no billing capability built into ServicePower, which might not be a major issue for those who already have a streamlined method of creating invoices. Moreover, ServicePower’s operations management is limited, allowing users to manage warranties, claims and recurring maintenance, but it doesn’t allow depot repair, engineering change requests, reverse logistics or equipment supersession.
Despite the deficiencies in these two areas, ServicePower is still a fantastic solution, with top-rated capability in every other area of field service management.