Your Guide to Software Selection

Best Field Service Software in 2018

When shopping for nearly any product, buyers want two things: quality and affordability. So it’s no surprise that shoppers either look for the best field service software or the cheapest field service management software. Powerhouse systems have a lot to offer businesses and are generally worth the investment. Conversely, with inexpensive systems you may not get every single feature you’ve heard of, but can be a great fit for small businesses. Considering this, you could probably find a solution perfect for your business within one of those two categories.

But if you’re really determined to get an amazing deal, there are also field service software apps that are both top-rated and affordable. It’s best to explore all your options when it comes to software, which is why we’ve created this list. See the best FSM software, the cheapest, and which have the best of both worlds.

The Best

The following service management systems are the best in class. As true end-to-end field service solutions, your business will want for nothing with these systems.

ServiceMax

ServiceMax is a truly all-encompassing tool when it comes to FSM. With a near-perfect score of 97/100 given by our analyst team, this vendor provides all the features necessary to run a successful field service. ServiceMax offers all your field service necessities like work order management, CRM integration, warranty and contract management, scheduling, part tracking and analytics. Beyond the all-inclusive features this product offers, ServiceMax offers concrete results.

ServiceMax CEO, Scott Berg, reports that customers who’ve used this product have seen a 19 percent increase in technician productivity. They’ve also seen an 11 percent increase in net promoter score and a 14 percent increase in contract renewal rates. You can deploy this product in the cloud.

IFS Field Service Management

This FSM tool is an excellent choice, especially for the oil and gas, manufacturing and aerospace industries. IFS allows you to better manage your spare parts, contracts, scheduling and warranties. This solution also contains a project management module for better visibility of tasks and their completion level. While these features are all very impressive, it’s what this vendor’s customers are saying that really stand out.

First, IFS customers have reported reduced inventory variances, going from 20 percent to less than one percent. They’ve also reported a more productive labor force, saving a day and a half of work every week using their mobile field service app. But if you’re still unconvinced, their customers also boast reduced job turnaround time from 24 hours to two hours. This product is available both in the cloud and on-premise and is suited for medium to large businesses.

Coresystems Field Service Software

A screenshot of Core Systems SLA compliance interface

Use Coresystems to maintain your SLA compliance.

Coresystems FSM solution’s main strengths lie in its inventory and customer management. First, this product leverages a customer portal which can be used to create maintenance requests 24/7. In the portal, your customers can send technicians data on equipment using QR codes. Then, your technicians’ devices sync to warehouse inventory levels, ensuring the specific parts are available for the job. This vendor’s features all work in unison to make certain your resources are properly managed and to prevent client upset.

CoreSystems also handles all your other FSM needs, like scheduling, routing, work order management and analytics. This field service solution is available both on-premises and in the cloud. Utilized by companies like Siemens, this product is sure to bolster any business looking to drastically improve their field services.

ServicePower

ServicePower provides a comprehensive suite of services management tools, with most receiving a perfect score from our analyst team. With fantastic analytics, inventory, work order, schedule, customer and contractor management, there’s very little else you could ask for.

ServicePower works to keep your customers involved, sending job updates and technician location through the app’s customer portal. But your technicians can benefit from notifications, too. Set up triggered notifications to help your technicians accomplish their everyday tasks. Additionally, you can optimize their schedules using ServicePower’s AI technology. Give your technicians all the tools they need to go above and beyond in the field.

Less Expensive Alternatives

The following products offer the lowest costs when it comes to field service software. These are great options for small businesses that don’t need to support large workforces or many jobs.

ServiceM8

ServiceM8 offers the lowest price on this entire list, starting at $29 per month. The starting price will get you up to 50 jobs per month and access to the system’s core features. ServiceM8 has several other plans, with the most expensive sitting at $349 for 1,500 jobs.

All plans feature a great client-facing UI. Customers can book appointments, receive quotes and pay right through the app. What’s more, you can use the system to notify your customers when staff members are arriving and send reminders for future appointments. Keeping your clients in the know is an easy way to raise customer satisfaction.

But there’s plenty of functionality for you and your staff, as well. The Job management software functionality provides access to client and job information on-demand. You can create checklists and set up recurring jobs to standardize performance. Additionally, all plans offer field service scheduling, quotes and invoicing, job history, and technician tracking.

The core features are surprisingly robust but job costing, margin billing and form management are only available in the more expensive plans. ServiceM8 is a cloud-based product and is recommended for small businesses.

Jobber

Jobber starts at $69 per month for two users and goes up to $259 for unlimited users. The core plan allows users to produce quotes and invoices, and manage timesheets and other documents. It also syncs up to popular accounting systems Quickbooks and Xero. Jobber includes CRM capability and a client portal to help you maintain customer satisfaction.

Further, Jobber provides chemical tracking on all plans. Chemical tracking allows your business to audit your chemical and pesticide usage and report it when you need to. Jobber’s premium plans offer additional features like job forms, client requests, routing and GPS, time tracking, and alerts. Jobber is best for small businesses and is a cloud-based product.

Dataforma

Dataforma was made by contractors for contractors. This makes its interface especially easy to use and adopt. Dataforma manages all your basic functions like scheduling, service dispatching, invoicing and tracking. The mobile app notifies technicians when new work orders are added or modified. The app also provides a way to take organized notes on labor and materials.

Dataforma is available both as a cloud-based product and on-premise. However, only the web-based solution will automatically backup your data each hour. And unlike the majority of products on our list, it’s suitable for businesses of any size.

ServiceFusion

ServiceFusion’s plans start at $99 per month and go up to $349. All plans offer unlimited jobs and users. The starter plan manages scheduling and dispatching, invoicing, payments and reporting. It also supports multi-phase projects and integrates with Quickbooks. Your customers will enjoy text alerts when technicians are on the way and receive appointment reminders.

Screenshot of ServiceFusion's Scheduling interface

ServiceFusion uses a scheduling interface many users find familiar and are quick to adopt.

If the basic plan isn’t enough, you can purchase individual features from the larger plans without moving up to the next price point. Additional features include job costing, ability to take and upload photos, a documents module, inventory management, and a customer portal. This product is best suited for small businesses and is only available in the cloud.

Aimsio

Aimsio is a flexible product, allowing buyers to pick and choose which modules to implement. It contains three core modules: dashboards, workflows and reporting. The workflows module exists mainly to move your company from paper to digital.

It allows you to create digital forms that look exactly like their paper counterparts, enabling you to maintain a nearly identical administrative process. The only difference is that you don’t have to worry about losing documents or having to dig through file cabinets. All information is readily available to both office users and field technicians.

Additional modules include a job board, which office staff can use to dispatch crews and manage scheduling. There’s also project tracking for more complex work. Additionally, this module includes a budgeting tool to keep your company on track during lengthy projects. Other modules manage compliance regulations, create invoices and support integrations with third-party software.

GeoOp

GeoOp’s initial price is actually quite low at $49 per month. But their most popular plan starts at $229 with top plans exceeding $1,000 for 100 licenses. While these aren’t rock-bottom prices, GeoOp ensures that their fixed monthly fee is all a company will pay. There are no hidden fees for exceeding a certain number of jobs or data storage.

In addition to its flexible pricing options, GeoOp provides all the key features a business needs to run its field service successfully. This system works to streamline your office functions by centralizing labor management, customer information, profit reports and invoices. Your staff can charge customers using the timekeeping tool to ensure your company is paid correctly. Further, you can set permissions for users and even customers so everyone gets the visibility they need.

Your field service technicians can benefit from GeoOp, as well. The easy-to-use UI facilitates documentation of job details and allows messages to be sent between the office and field users. The app also supports jobs that require several different appointments. This helps keep all relevant information in one place so your technicians can work without interruption. GeoOp is great for small and mid-sized businesses and it’s available in the cloud.

Both Top-Rated and Affordable

These next two products have made their way onto our FSM Leaderboard thanks to their excellent field service capabilities. Yet, they’re still a great choice for budget-conscious buyers.

mHelpDesk

Similarly to GeoOp, mHelpDesk’s basic packages are very reasonable. In addition to these starter plans, mHelpDesk also caters to enterprises looking for a customized system. This makes it another great option for companies who simply can’t do business with a less capable system.

The most basic package provides scheduling and job management tools. In addition, there’s invoicing and payment processing for a limited number of jobs. The Pro package adds on more jobs, syncs with Quickbooks and allows you to track equipment. Higher-tiered packages provide more users, more jobs, custom forms, location tracking and inventory management.

mHelpDesk is conveniently located in the cloud and its basic packages are recommended for small businesses. Medium and enterprise-level businesses would benefit from the more powerful plans or a customized pricing plan.

Oracle Field Service Cloud

Oracle’s FSM software is offered as a core package with modules you can add on, as opposed to a tiered pricing model. This means that Oracle can provide pretty much every feature you’d need but won’t feel like an oversized system. From automated routing to multi-language support to resource mapping, this solution is all-encompassing.

Screenshot of Oracle Field Service Clouds Dispatch Interface

Quickly see when all your technicians will be dispatched and prevent gaps that can affect SLAs.

Built on self-learning and predictive technology, this solution allows your business to remain one step ahead of any issue, ensuring you maintain your SLAs. This product also boasts first place among ranked systems on our FSM Leaderboard. It’s the most capable system on this list and is yet a cost-friendly option. Oracle is a great choice for all company sizes and is available in the cloud.

Next Steps

So far, we’ve gone over the absolute best systems and some cheaper alternatives. But there are still several market-leading products not seen on this list. While they may not be the apex systems or have the lowest prices, they might be the perfect solution for your business needs. Compare them against other top systems with our in-depth comparison report, or jump straight to our pricing guide to see if they can meet your budget requirements. Are there any other amazing (or amazingly cheap) FSM solutions you didn’t see on this list? Tell us which ones and why they’re the best down below!

Kim O'ShaughnessyBest Field Service Software in 2018

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