ERP Analysts Inc is specialized in providing on-site, long-term, part-time consultation and support services on a contract basis to all our clients. We provide expert services in the areas of End User Training, Documentation and Production Support.
Helpdesk: Receive support requests, enter requests into support tracking system, perform simple trouble-shooting, route support requests to Tier 2 support as appropriate.
Advanced Functional Support: Determine nature of support request; provide advanced functional support, route support requests to Tier 3 support as appropriate.
Advanced Technical Support: Determine nature of support request and route to appropriate technical support area, provide advanced technical support.