What is ERP Analysts' Support Services?
ERP Analysts Inc is specialized in providing on-site, long-term, part-time consultation and support services on a contract basis to all our clients. We provide expert services in the areas of End User Training, Documentation and Production Support.
Benefits and Insights
Why use ERP Analysts' Support Services?
Key differentiators & advantages of ERP Analysts' Support Services
- Helpdesk: Receive support requests, enter requests into support tracking system, perform simple trouble-shooting, route support requests to Tier 2 support as appropriate.
- Advanced Functional Support: Determine nature of support request; provide advanced functional support, route support requests to Tier 3 support as appropriate.
- Advanced Technical Support: Determine nature of support request and route to appropriate technical support area, provide advanced technical support.
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