Benefits and Insights

Why use Infor Syteline ERP?

Key differentiators & advantages of Infor Syteline ERP

  • Microsoft-based solution (.Net, Office, SQL, etc.)
  • Cloud or on premise deployment
  • Elegant user interface for greater usability
  • Materials and inventory management
  • Localizations for 20+ countries
  • Mobility and collaboration capabilities
  • Portals
  • Advanced Planning & Scheduling

Cost of Ownership

Typical cost structure for Infor SyteLine ERP:

License/Subscription Cost


  • Perpetual licensing-based model - required to pay upfront fee to own the software plus IP for a fixed term, along with installation, customization and integration costs over and above the license fee
  • Cost is based on initial licensing fee per user/named user license
  • Additional modules require additional licenses which are valid for fixed term
  • Users are also given option of concurrent licensing under which a user can log in multiple times, as long as the total number of license tokens currently consumed does not cross the licensing limit for that module
  • Price is dependent on the size of the business, functionality requirements and number of users


  • Recurring subscription based model - depends on number of users using the system per month
  • The subscription model includes optional application managed services
  • Infor SaaS based deployment offers users an access to the same functionality which is available in an on-premise software
Maintenance Cost


  • Cost is over and above the upfront cost/license fee
  • Requires on-going maintenance plus on-going upgrades support
  • Users have to enter into a maintenance agreement for annual support and maintenance. The cost of which is in the range of 10 and 20 percent of the original license fee


  • Not included in the subscription cost
  • Additional cost for on-going maintenance and upgrades

For both types of deployment:

  • Cost will vary depending on number of users using the system
  • Infor provides support services which includes cloud support services, global support with support professionals located in 28 countries
  • Infor Support Services also offers flexible options -pre-packaged support in three different versions namely – Essential, Premium and Elite Support
  • Infor also offers on-going upgrade support through Infor deployment services
  • Infor offers ‘Infor Support Portal’ to users. The hub gives instant access to everything available through Infor Support, from software patches to service packs, customer communities and beyond
  • Users can take advantage of ‘Infor Support Assistant’ – a tool that helps managing issues and upgrades
Installation/Implementation Cost
  • For both types of deployments, cost is over and above the upfront cost/subscription cost
  • Cost will vary based on the number of users, system architecture, implementation scope and complexity, company size, industry, additional applications, add-ons and third-party integrations
  • Cost will vary depending on who is providing the implementation service: vendor, in-house or outsourced/third -party
  • Provides implementation services through its authorized implementation partners such as Copley Consulting Group
  • Infor offers deployment services which includes customized system implementation, performance management, standardize implementation
  • According to Copley Consulting Group, ERP system cost can vary greatly, from $200,000 to $1,000,000 and above
Customization Cost For both types of deployments, cost will vary depending on applications and modules being added such as general ledger, accounts payable, accounts receivable, inventory and purchase orders and requisitions
Data Migration Cost/Change Management/Upfront Switching Cost
  • For both types of deployments, cost will vary depending on which legacy system is being used – older, proprietary system or disparate systems, amount of business and historical data to be migrated to the new ERP system, intensity of data migration to new system
  • Infor provides deployment services through Infor Services which includes cloud migration, data migration, testing automation, implementation and upgrades
Training Cost
  • For both types of deployments, Infor provides Educational Services which includes access to classroom and virtual training end user training, Infor Education blog, Certifications and education subscriptions
  • Cost of the training courses will vary depending on the type of the course opted for and its duration
  • Cos of certification programs starts at $250/person. The validity is for 90 days and unless users pass the exam for new version, certification will be invalid
  • Infor Resource Center provides course catalog, brochures and global public schedule
Recurring/Renewal Costs

For both types of deployments, the standard license renewal fees for an ERP is 10% to 15% of the software costs


  • Annual recurring fees to be paid over and above the upfront cost for annual renewal, upgrades and on-going support and maintenance plus customization, third-party integration and training cost


  • Renewal cost is equivalent to the fees paid annually or monthly for the subscription based licenses based on the number of users, add-on user licenses, on-going support and maintenance, plus customization, third-party integration and training cost
Pricing Details
Product Name Description Price/Details
Infor SyteLine ERP Pricing
  • Advanced Planning and Scheduling
  • Product Configuration
  • Field Service Management
  • Quality Control System
  • Workflow
On-premise: Starts at $42,000 for 10 users plus annual maintenance and support agreement
Deployment Options What options are available for product deployment? Cloud-based/SaaS & On-Premise
Pricing Model What is the pricing model?
  • License-based
  • Subscription-based
Minimum Commitment Is there a minimum monthly or yearly commitment required for purchase? Minimum commitment of one year is required
Custom Quote Is there an option of requesting custom quote? Available
Free Trial Does the vendor provide a free trial option? No
Product Limitations

Some of the product limitations include:

  • UI is not very intuitive
  • Does not include Human Resources and CRM modules
  • Users need to typically wait for 3 to 6 months before implementing the new version
  • Customized reporting within VISUAL module is cumbersome
  • Does not offer comprehensive Warehouse module

Epicor ERP 10: Starting at $175/user/month

IFS Applications: Starting at $1000/named user license

Oracle JD Edwards EnterpriseOne: Starting at $15,000/named user license

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