A complete system + custom solutions
Fully-integrated system from sales to GL. Customization available within the system. Ease of export of data for reports
Not the most intuitive at times (although I believe that is being addressed in the latest version). Slow system.
I have been an aACE user for about 8 years and I find myself constantly impressed with functionality and use of the system. aACE offers a wide range of reports and views that allow me and my coworkers visibility to the things we need in order to manage our clients and projects. Additionally, working with the aACE team has been incredible. Their team is thoughtful and readily available. They are open to talk through specific business problems and offer up solutions that cater to our needs. The customization available in this system is helpful for our business -- allowing us to create unique reports and views that are specific to our projects and clients.
aACE was a Critical Component to the Success of our Company's Future
The software does what you'd expect from an ERP and the user interface is not complicated or hurried in menus. It's all right in front of you!
Nothing that wasn't quickly taken care of. Anytime their support documentation online didn't have the answers I was looking for, aACE had a quick response through my support rep. I'm happy to see the continued growth of the online documentation.
I'm the IT administrator for our company. Coming off Quickbooks, we found that QB just wasn't offering us all the flexibility and horsepower we needed from an ERP. It needed to handle all the complexities of our day to day operations, give us the reports we needed, integrate into our existing process - and then fade into the background as everyone became comfortable with it to get the job done. aACE has done all that. It transformed our order fulfillment process during implementation by helping us see trouble spots in our processes. aACE was able to customize a few key components for us very intelligently that now just work. Exactly the way we need them to. Employee adoption was slow to start, like most ERP's, but now even our most technology-adverse employees use aACE as reliably as the notepad beside their mouse. Three years later, we're going strong and preparing to launch new initiatives to promote future growth. That process requires a lot of thought and preparation, but one thing we don't have to worry about is if aACE can handle it. There have been several occasions in our company strategy meetings where the question is asked "Can aACE do that?" and it's a pleasure every time when I get to say, "Yeah that's already built in." The software is intuitive, smart, and reliable. Sometimes I check my aACE server uptime just to see how long it's been since the last restart because we don't have issues with it. It just works for months on end. As a technology professional, I was sensitive to the aesthetics, workflow and usability of the software - all important qualities for it to be a "fade into the background" kind of solution. From first glance to present day, I'm continually impressed by how aACE works the way you expect it to. I've had a chance to demo the aACEv5 environment and on top of it being a welcomed face-lift, the attention to detail in new features and how existing features were improved is uncanny. You can tell the developers have an eye for detail and are not afraid to scrap, redo and improve. I can't wait to launch aACE 5 in our organization!
THE BEST IN EVERYTHING!
The support and their willingness to work with us on every request.
Cons: We have not experienced any.
Changing software can be the biggest nightmare, and I am ever grateful that we chose to change to aAce. We have been using aAce for 8+ years and going with their advanced intergrated software was our best decision ever. It was necessary for the software to be customized to our needs. We manufacture men's custom dress shirts, and tracking inventory is critical to us. This software works better than we ever hoped. The best part is their support team, which is exceptional, being prompt, knowledgeable and professional. No virtual attendants here. Thank you aAce for becoming part of our company.
Fantastic software, service & customisation
Full customisable with great support
We have been using aACE since 2009 and are very impressed with the ease of use and customisation options. We were struggling for years with an off the shelf CRM and accounts solution that just didn't suit our business. We then found aACE and spent time with the developers to customise it and make it work exactly how we wanted it. The customisation and the migration of our data were seamless with lots of training offered to all our users. Any changes we required were actioned quickly & the ongoing customer support has been fantastic. We are UK based so there have been a lot of changes with dates & currency formats which aACE have been meticulous about. We manufacture bespoke trophies and 3 years ago we decided to completely integrate our production schedule with a calendar into aAce for our workshop and despatch department to access too. We were previously using a separate calendar, which meant a lot of duplicating data. The development took a little longer than we had planned which meant go live was right in the middle of our busiest event period. We're deliberated if we should wait but decided to go for it and it was the best decision we have made. It has enabled our sales team to spend more time selling rather than copying data and everybody within the company has access to all the information required to complete an order without any issues or miscommunication. It has been wonderful working with aAce and thank you for understanding our English ways!
Clean interface. speed is good. Customizable FileMaker base. Structural Integrity requires very little system administration.
The Inventory Management module was incomplete when we went live, and we were slow to get it to work to its potential. I am told the newest version of the software has taken advantage of a lot of the lessons learned from our roll-out and is quite robust. Looking forward to the upgrade! Manufacturing Tracking required significant enough modifications for us that we decided to push it into a bolt-on. Integrating the bolt-on was relatively easy, though. Not sure if this is a con on the software, really, though. Its more just a reality of our world. No system would out of the box address our needs as we saw them.
We have been using aACE since 2010. The system has proven time and again to be a structurally sound and reliable business information workhorse. Downtime is barely measurable, though we process thousands of transactions a day. Our specific workflows called for a flexible central platform that we could bolt on customized work-area specific tools. Implementing aACE, in the FileMaker environment, has proven to be the right solution to get us just that. The best testament to the system could be that at our 5 year business systems review, we decided to keep the existing aACE system and instead focus new development on our in-house built bolt-on modules. When the core is reliable, it frees us to innovate and develop better customized workflow improvements. We are happy with the aACE product. Users love the clean interface, speed, robust reporting and intuitive navigation. Having been partners with the aACE team for these many years, we have not been without difficulties. In 2010, I would have loved more how-to documentation and manuals, but I see the team has addressed this over the past few years. Our sometimes strange customization and sometimes incorrect requests have been consistently met with professionalism and an attitude of partnership for mutual success by the aACE team. They have been truly valued partners during a significant growth period in our company's history.
We have been using aACE since 2009 and it has been a major improvement over QuickBooks.
It does just about anything you could need, we needed builds, i.e. a sale item that is composed of several other items, to keep our inventory straight. Probably the biggest advantage is that my accountant can directly access our server and get what she needs when she needs it. It is overall very easy to use and we have over 800 SKU's so that is important.
Outside of some very minor spelling and syntax errors I really cannot complain. It would be nice if some of the features were easier to access (deeper features like certain reports) but it is overall pretty easy to use.
It is very easy to use and at the same time a very comprehensive and versatile product.
Can't imagine life before aACE
The ease of use, and the custom tailoring to my business.
We switched to aACE at the end of 2011, and can not even imagine ( or remember ) life before aACE. The system has streamlined our business operations to a level that we never thought possible. We have been able to trim our headcount in several areas, and achieve efficiencies we thought were only possible in dreams. The pre-sales process is very thorough and they work very hard to tailor the system to your business needs. The post-sale support is unmatched, probably because the ones doing the support actually wrote the software!
Only vendor willing and able to customize system to what we needed
It reduced the time needed to enter an order from hours to minutes. All transactions are easy and quick to enter.
Financial statement presentation, which as a long-time CPA, I am working with them to improve.
We export paper, which has its unique accounting quirks. The aAce staff was the only vendor we spoke to that was willing to prove it could accommodate these needs. The other 6 vendors we spoke to all kept saying that their system could handle thousands of companies, and do so many things, but not what we specifically needed. I also felt from the start that aAce wanted us as a customer. They returned and still return phone calls and emails, 6 1/2 years later. As our staff has changed over the years, we have had no trouble teaching new people how to use the system.
Pros: The ability to customize it to your needs
Cons: The price tag is pretty high
My company has been using FileMaker Pro for 10+ years. We typically would have a new system built every 3-5 years once the old system became obsolete. We heard about the aACE product in 2013 and we thought it would be a good fit for our company. Since implementing it in 2014, we have made many customizations and changes as our business needs have changed. The difference with aACE, is that we won't have to just toss out the product in 3-5 years and start all over, we can constantly customize and update the software to our needs - it grows with us. aACE has allowed our staff to become much more efficient in their daily tasks which has increased our capacity as a company overall. The customer service response to issues that come up is great as well.
The ease of use and the cost effectiveness of the product. The ability to drill down and get information. Also how well it works with excel and other accounting tools
I would love to see the financial reports look more ones produced by the accounting world. The general ledger should show a running balance instead of having to print a dated trial balance to look at a specific period.
The aAce team is very knowledgable about their product. They learn as much about your business and your workflow and help you come up with solutions to make you and your team more efficient. Then then adapt their robust product to achieve those goals. They are also their to tweak the product as your business adapts. Responses to calls and emails are handled on a timely basis and they work with you based upon the severity of your needs