Categories:

Benefits and Insights

Why use eClinicalWorks?

Key differentiators & advantages of eClinicalWorks

  • Fewer Errors: The manual entry and reentry of data is prone to mistakes, not to mention handwriting and legibility issues that often occur. Documenting electronically rather than on paper eliminates the worry for any handwritten errors, assuring data is correct (as long as it is entered correctly, that is). 
  • More Accurate Treatment: By reducing human error and incorrect data, practices have a much higher likelihood of providing successful treatment the first time around. EClinicalWorks EHR can recognize health patterns and suggest a diagnosis as well as provide analytics to see how your facility stacks up against others.
  • Increased Productivity and Efficiency: Using eClinicalWorks EHR allows practitioners to spend less time charting and documenting patient information and focus more on providing quality patient care. By reducing the amount of errors and providing more accurate treatment, it’s natural to see your traffic increase and, in turn, your revenue should follow suit. 
  • More Patient Involvement: With self-service modules for patients, such as appointment scheduling and online doctor-patient visits, patients are encouraged to have more involvement throughout their treatment process. Patients can view their progress notes and lab results in addition to communicating with their practitioner(s) online. 
  • Security of Information: Storing medical information to eClinicalWorks’ cloud-based server allows you to repurpose space being used to store physical documents while assuring the safety and security of sensitive patient data. 
  • 24/7 Support: Unlike many other EHR vendors, eClinicalWorks includes 24/7 customer support with no start-up cost. 

Industry Expertise

With roughly 5,000 employees, eClinicalWorks serves over 130,000 physicians across the US and over 850,000 medical professionals worldwide. While serving over 50 different types of specialties, this EHR is suitable for ambulatory practices, urgent care facilities and other medium- to large-sized health centers.

Key Features

  • Virtual Assistant: “Eva,” eClinicalWorks EHR’s virtual assistant, allows providers to view a patient’s progress notes, flowsheet or account balance. The virtual assistant can also review patient history, compare notes side-by-side and book appointments in addition to offering educational videos and other helpful resources. 
  • Telemedicine: eClinicalWorks telemedicine solution allows patients to schedule online appointments with their clinicians from home or in the office. Providers and patients can consult with medical experts around the world using the healow Virtual Room. 
  • Scheduling: The scheduling tool allows users to add new patients, look up existing patients, search appointments and manage scheduling requests. Users can also manage the scheduling of resources and specialty equipment for clinicians like doctors, nurses and other providers. 
  • Device Integration: eClinicalWorks integrates with devices like ECG, EEG, etc. within the web browser. The data collected is structured to capture current and past results, complete trend analysis and create flowsheets. 
  • Hospital Interoperability: This involves data being shared between multiple clinics or a hospital’s different departments. This particular EHR allows communication with any radiology vendor or RIS system which supports HL7 messaging. Comparing and analyzing this data leads to greater population health. 
  • Revenue Cycle Management: When it comes to billing, hundreds of features for RCM are available through eClinicalWorks, including credentials, insurance verification and analytics. 

Limitations

Some of the product limitations include:

  • Additional fee is charged for integrated practice management module
  • 5-year-minimum commitment required
  • Doesn't provide timely upgrades for certain features like patient portal
  • Doesn't provide a native application for processing payments
  • Doesn't provide e-fax functionality (partnership with Dialogic)

eClinicalWorks EHR Suite Support

mail_outlineEmail: Customers can email for support during business hours to receive help with troubleshooting, debugging, or any other questions.
phonePhone: For a more in-depth review or for more advanced questions, phone support is available 24/7.
schoolTraining: This EHR solution provides training and support with its implementation fees. You can also sign up for eClinicalWorks webinars online through their website.
local_offerTickets: Patients can use the customer portal to request help and submit claims.

Cost of Ownership for eClinicalWorks EHR

License/Subscription Cost
  • On-premise:
    • License fee includes a one-time fee per user plus additional implementation fees
    • Fees for supplemental monthly support and maintenance cost is calculated per user
  • Cloud-based:
    • Recurring subscription fee based on a per user, per month basis, including a hosting and implementation fee
Maintenance Cost
  • On-premise: Additional fee applies for maintenance
  • Cloud-based: Maintenance cost is included in the service fees upon purchase
Installation/Implementation Cost
  • On-premise:
    • Additional implementation fees charged for over 9 users
    • Travel and airfare costs are billed separately
  • Cloud-based:
    • No star-up or initial implementation costs
    • Additional implementation fees are charged for over 9 users
Customization Cost
  • Varies depending on user's functional requirements
Data Migration Cost/Change Management/Upfront Switching Cost
  • Free data conversion from existing EHR to eClinicalWorks
  • No upfront or switching cost when changing EHRs
Recurring/Renewal Costs
  • On-premise: Cost includes monthly support and maintenance along with hosting fees
  • Cloud-based: Cost equals the monthly subscription fee which includes maintenance, hosting and implementation fees

eClinicalWorks Reviews

The following reviews for eClinicalWorks are taken from the SelectHub ReviewFeed which collects and aggregates reviews from across a variety of online review platforms such as Capterra, Software Advice, Gartner Peerinsights, PC Mag and G2 Crowd.

Healthcare / Social Services
1
n/a
Capterra
horrible, too many click, most of the feather not working. not friendly at all
if working, billing is great. very slow system. you get tired of waiting to load the page and clicking. billion clicking, you will become slave of the system
horrible speed and can not understand support system. i wish i would not chose this system to start with.
horrible.
Healthcare / Social Services
20 - 49
n/a
Capterra
eCW
I love that this system has all of the functionality that it took two of my past systems to complete.
The only thing that I am not fond of is when you create a new patient it forces me to put all of the subscriber information in. We normally don't do that when we are scheduling a new patient appointment. Although your admin can alter what information is required.
My office wanted one system to do what it currently took two systems to do. The ease of using one system to schedule, confirm patients, send and receive messages is amazing.
Healthcare / Social Services
10000 - 24999
n/a
Capterra
EClinicalWorks
So many aspects of this software! There are multiple was to get I various screens.
Can get pretty confusing. I had to get training over a couple of months and I still wasn't one hundred percent understanding.
My overall experience has been positive. Recommend for really big medical practices.
Your review has been submitted
and should be visible within 24 hours.

Your review

Rate the product

Company Details

mandatory fields