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Benefits and Insights

Why use Meditech EHR?

Key differentiators & advantages of Meditech EHR

  • Fewer Errors: The old method of documenting medical information by hand was prone to handwriting and legibility errors. Documenting this information electronically in Meditech EHR assures the patient’s medical information is correct and nobody will have issues understanding it. 
  • More Accurate Treatment: Meditech EHR allows users to access a patient’s entire medical history. The software can recognize patterns and help predict diagnosis, enabling you to provide more accurate treatment the first time around. 
  • More Patient Engagement: Patients can book appointments, pre-register, answer pre-visit questionnaires and communicate with their physician(s). Meditech also provides tools to support remote patient monitoring as well as virtual patient visits. 
  • Security of Information: Storing information in Meditech EHR servers assures that sensitive documents are kept secure. You no longer run the risk of losing physically-stored medical documents due to misplacement, tampering, destruction or theft. Only certain users are given access to patient data. 
  • 24/7 Support: Meditech EHR offers 24/7 support, providing upgrades and ongoing maintenance support This vendor’s support team handles data backups, recovery management, mobile access and regular upgrades. 
  • Quick Implementation: As for Meditech EHR’s cloud-based solution, critical access hospitals are able to roll out and go-live in roughly 6 months. 

Industry Expertise

Meditech EHR serves a variety of healthcare facilities around the world, from the US and Canada to the UK, Ireland, Asia and South Africa. Meditech places a strong focus on building a strong business-customer relationship — 85% of Meditech’s customers have stuck with the EHR for over a decade.

Key Features

  • Physician Efficiency: Like any EHR, Meditech allows users to document and chart a patient’s data and save that information to its servers. Users only have to document a patient’s information once, then that information can be shared with other users and stored for future use. Physicians can spend more time focusing on their patients and less time documenting. 
  • Population Health: Meditech EHR gathers and compares medical data from a number of patients to improve the health outcomes of a group of individuals. Population health can help you recognize local trends and use similar cases as reference to improve the overall healthcare of all your patients. 
  • Fiscal Responsibility: Meditech EHR handles revenue cycle management as well as business and clinical analytics. Users can use the software to look at their health facility’s performance and see how it stacks up to others. 
  • Nurse and Specialty Care: Meditech EHR allows nurses and other practitioners to provide care in the patient’s home. There are also features that support oncology, critical care and surgical services in addition to labor and delivery. 
  • Patient Portal: Patients can use Meditech’s MHealth to set appointments and ask questions online. Online, face-to-face visits can be set with one’s physician. 

Limitations

Some of the product limitations include:

  • Doesn’t offer support features like insurance verification, faxing and freehand charting
  • Meditech’s built-in templates are limited
  • The integration process can be challenging
  • Users cannot customize the worklist or prioritize patients

Meditech EHR Suite Support

mail_outlineEmail: Customers can email Meditech for support at any time, expecting responses during business hours, however, Meditech’s customer service area (on their website) allows users to sign in and request help online. Users also can sign up to receive email updates regarding software maintenance, downtime and more.
phonePhone: Phone support through Meditech is available 24/7, allowing customers to call whenever regardless of business hours.
schoolTraining: Meditech EHR provides online tutorials and classroom training as well as self-training and train-the-trainer approaches.
local_offerTickets: On their website, you can send messages and submit claims regarding the issue you are facing or to answer any questions you may have. Meditech’s support team will respond in the order which they receive these messages.

Cost of Ownership for Meditech EHR

License/Subscription Cost
  • On-premise: One-time license fee to own the software
  • Cloud-based: Subscription-based pricing - per user, per month
Maintenance Cost
  • On-premise:
    • Cost is included in the subscription fee
  • Cloud-based:
    • Cost is included with monthly subscription fee
    • No maintenance charges to be paid by the users
Installation/Implementation Cost
  • On-premise: Additional implementation fee
  • Cloud-based: Cost included in the subscription fee
Customization Cost
  • Cost of customization will vary based on the functional requirements or features added based on each facility's unique needs
Data Migration Cost/Change Management/Upfront Switching Cost
  • For both cloud-based and on-premise, cost will vary depending on the type of data and the amount of which is being migrated and validated
Recurring/Renewal Costs
  • On-premise: Fees for additional licenses purchased
  • Cloud-based: Cost is equal to the monthly subscription fee, based on the number of users, customization and training courses taken

Meditech EHR Reviews

The following reviews for Meditech EHR are taken from the SelectHub ReviewFeed which collects and aggregates reviews from across a variety of online review platforms such as Capterra, Software Advice, Gartner Peerinsights, PC Mag and G2 Crowd.

Not Available
100 - 499
n/a
Software Advice
Limited EHR
Simple windows for accessing information Remote access is possible if setup by administration Images accessible from within the program without needing a separate PACs system.
Inability to write or dictate a note directly in the system. Discharges seemed to take a long time with extra steps and multiple clicks (this could more hospital issue vs EHR).
Used this EHR in medium sized hospital for rounding and care of orthopedic patients. Mostly was good at allowing access to information both within and outside of the hospital. I didn't like not being able to finish my rounding from the office though due to no ability to write a progress note directly into the system. Paper notes got scanned after patient discharge.
Not Available
500 - 999
n/a
Software Advice
Good product for moderate to large sized facilities!
Good consistency and simple to use. Easy customization to meet the needs of individual companies to improve efficiency.
Some downtime experienced but with only mild delays. While the downtime was an inconvenience consistent updates in regards to use of product were provided.
Easy to use with little training.
Healthcare / Social Services
1000 - 2499
n/a
Software Advice
0 out of 10 recommend
I see nothing that is a Pro of this EHR - I have absolutely no compliments. I mean I guess it is electronic?.
The layout is by far the worst I've seen! These days you should be able to easily modify your home screen to your preference (organize by bed versus name versus attending physician, etc) ... this is easy to do but yet this EHR does not even do this! The orders are by far the least intuitive I've worked with (allergy warnings do not pop up when medications are entered, etc). This system is so archaic it is dangerous.
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