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Benefits and Insights

Why use Intergy EHR?

Key differentiators & advantages of Intergy EHR

  • Fewer Errors: By documenting medical information electronically rather than by hand, fewer mistakes occur as a result of human error. Mistakes due to handwriting and legibility issues as well as the manual double-entry of data can all be eliminated. 
  • More Accurate Treatment: A byproduct of fewer errors is providing more accurate diagnoses and proper treatment the first time around. Intergy EHR keeps record of a patient’s complete medical history, which can help recognize patterns as well as eliminate any chance of receiving the same treatment twice. 
  • Increased Productivity and Efficiency: Using Intergy EHR allows your physicians to spend less time dealing with charting and documentation and more time to focus on their patients. By automating time-consuming and tedious tasks, your health organization can earn more revenue and increase daily traffic without sacrificing each individual’s quality of healthcare. 
  • Security of Information: By keeping medical documents in Intergy EHR rather than in physical storage locations, you don’t run the risk of sensitive information being misplaced, destroyed or tampered with. Intergy EHR allows you to control who can access which information with varying security levels. 
  • Deployment: Not all, but many EHR software vendors are solely cloud-based — Intergy EHR can be deployed through the cloud as well as on-premise servers. With on-premise deployment, users can access the EHR without an internet connection. 

Industry Expertise

Intergy EHR serves a variety of clients in the medical industry. In addition to being suitable for healthcare organizations of virtually any size, Intergy EHR caters to over 40 types of specialties, including multi-specialty, family practices, internal medicine, OB/GYN, pediatrics, infectious disease and more.

Key Features

  • Practice Analytics: Intergy EHR provides data analytics by analyzing A/R, patient charges and key performance indicators. It’s analytics also provide financial performance information. 
  • Patient Engagement: With this feature, physicians and patients are able to interact with one another. Physicians can send out reminders and real-time messages, while patients are able to request refills, view lab results and access additional information using their online device. 
  • Clearinghouse: Greenway’s clearinghouse helps you manage and deal with claims. Before claims are submitted, they are scrubbed and ridden of any errors which might cause rejection, in turn expediting reimbursement. 
  • Interoperability:  Between Greenway’s EHR, practice management systems and other systems, all can be integrated with one another. Using Health Level Seven (HL7) interfaces, Intergy EHR can connect with other practices, hospitals and health information exchanges. 

Limitations

Some of the product limitations include:

  • Training support services are limited
  • Not compliant with CPT codes
  • Built-in forms and notes do not offer customization for specific specialties
  • Interface and navigation can be incommodious

Intergy EHR Suite Support

phonePhone: For more in-depth assistance or advanced questions, customers can call the support team during business hours. Greenway Health’s website boasts a 98% first-contact resolution rate when customers call for support.
schoolTraining: Intergy EHR offers limited in-person and online training support, however you can access blogs, webinars, e-books, infographics and more on Greenway’s website.
local_offerTickets: Using “My Greenway,” you can access answers to frequently asked questions online as well as submit cases and get status updates. Customers and support staff can exchange instant messages through the web portal.

Cost of Ownership for Intergy EHR

License/Subscription Cost
  • On-premise: One-time license fee plus an additional service fee for implementation and added features
  • Cloud-based: User-based monthly subscription - per user, per month
Maintenance Cost
  • 24/7 software maintenance and online support services
  • On-premise: Users must sign an annual maintenance and support services contract — cost is not included with license fee
  • Cloud-based: Maintenance cost is included with monthly subscription
Installation/Implementation CostBoth on-premise and cloud-based require an additional implementation fee which must be paid upfront
Customization CostCost will vary depending on the functional requirements or features being added
Data Migration Cost/Change Management/Upfront Switching CostCost may vary based on the amount of EHR data to be migrated as well as which type of data it is
Recurring/Renewal Costs
  • On-premise: Annual renewal of license as well as maintenance/support services and add-on costs
  • Cloud-based: Cost is equal to the monthly subscription fee, which is based on the number of users and customization add-ons

Intergy EHR Reviews

The following reviews for Intergy EHR are taken from the SelectHub ReviewFeed which collects and aggregates reviews from across a variety of online review platforms such as Capterra, Software Advice, Gartner Peerinsights, PC Mag and G2 Crowd.

Healthcare / Social Services
100 - 499
n/a
Capterra
A great EHR!
For us, the fact that it is SO CUSTOMIZABLE is the best. Our Medical Director/CMIO can make changes to the Provider Encounter Forms and have it saved before the other providers get back to seeing patients after lunch. It has everything you need out of an EHR for CEHRT compliance, and more. Having the ability to query, bi-directionally, State Immunization Registries is a great recent addition to the product which cuts down on time.
Health Reminders (Clinical Decision Support tools) and Immunization Schedules don't have the flexibility or logic needed for actual humans. If a patient receives a vaccine late on a series, the schedule needs to recalculate itself. Similar with health reminders - take Colorectal Cancer Screenings for example. We cannot have one reminder satisfied by various tests and various timelines based on those tests (FOBT/FIT Test = 1 year, Colonoscopy = 1/3/5/10 years). Also, results of the tests cannot be taken into account.
Healthcare / Social Services
100 - 499
n/a
Capterra
Regular user
Multifunctionality, overall ease of use,
Limited access to information and reports for tracking
Healthcare / Social Services
20 - 49
n/a
Capterra
Buyer beware
Nothing whatsoever. The fact that in 2019 you have to use a remote desktop connection to get to your emr kills it!
Remote desktop connection makes using the product a very clunky process. Sales person glazes over the importance of this.
Overall spent innumerable hours training for setup and very step of the way, they leave you to your own means to do your actual set-up. The quality of trainers is very variable and I lost count the number of times I was tole "I do not know that. Let me get back to you" and there was no follow-up. Integration with their so called partners is very cumbersome and they might have an interface but they are NOT integrated. Most of them are stand-alone other web-based products. The billing team is good but the billing software workflows are archaic. Stay away!!
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