NetSuite CRM+ is one of the customer relationship management (CRM) systems that we recommend the most. Why? Because it’s one of the most powerful CRM on the market today. A SaaS, cloud-based solution that provides real-time, 360-degree views of your customers, NetSuite users gain valuable insights into the customer lifecycle.
But what if NetSuite isn’t for you? We know that even the most powerful solutions aren’t the best choice for every company. So if this CRM isn’t the right choice for you, one of the top NetSuite competitors might be. Taken directly from our CRM Software Leaderboard, these CRM systems satisfy thousands of companies every day. After a little evaluation, you might just find that one of these NetSuite competitors is the perfect choice for your business.
Infor is one of the biggest software vendors in the world, providing software services including ERP, EAM, SCM and HR. But we’re focusing on their CRM system, which offers flexible deployment options. Traditional on-premise deployment is available, as is a cloud-based solution. To help you work wherever you go, Infor also provides mobile deployment for both Android and iOS.
Infor built its CRM for modern businesses, as in they realize that integration is important. You can embed the Infor CRM inside Microsoft Outlook for easy email integration. Open APIs help connect it to your others business software, for seamless data sharing. And for global companies, Infor provides multilingual software, with eight languages available.
When Oracle acquired Siebel in 2006, it added yet another strong software solution to its portfolio. This CRM solution provides several deployment options as well, including on-premise, cloud and mobile. Oracle Siebel provides transactional, analytical and engagement features that help their customers manage all of their customer-facing business processes.
Oracle Siebel provides one of the broadest CRM solutions on the market. Naturally, it provides your usual CRM features related to sales and marketing. But it also has eCommerce, customer service and social capabilities. For businesses that need a wide range of integrated capabilities, either for the same users or for different users, Oracle Siebel is a great option.
No discussion of NetSuite competitors — or, really, CRM in general — is complete without mentioning Salesforce. The most popular system in the industry, Salesforce is a household name (in business circles, at least). Unlike most large CRM vendors, Salesforce offers exclusively cloud-based applications. This makes it accessible for small and medium-sized businesses and global juggernauts alike.
Salesforce Sales Cloud, Salesforce’s CRM solution, focuses on collaboration and productivity. One of the more unique features is that you can use the system to sync and share files with other users. A mobile app is also available, so you can work with Salesforce no matter if you’re in the office, at home or on the road. And real-time dashboards help you monitor your customer data as you gather it, so you can make improvements on the fly.
Another of the software giants, SAP provides versatile CRM capabilities for companies. Like Oracle and Infor, it offers flexible deployment, with both on-premise and cloud available. Although it’s a very flexible solution in general, it’s best for medium-sized businesses to large, as opposed to small businesses.
SAP’s CRM focuses on creating a 360-degree view of your customers, tracking everything from interaction histories to social media sentiments. That focus is what makes SAP the great CRM solution that it is. The ability to track omnichannel customer engagements and their effect on omnichannel commerce provides unique insights into the customer journey, revealing the relationship between online and offline.
Like most CRM systems, Microsoft Dynamics helps reveal and understand the customer journey by providing a 360-degree view. This CRM helps reveal interactions, make predictions and forecast what your customers will need in the future. The ability to predict is what sets Dynamics apart from other CRMs.
Microsoft Dynamics has one of the best integrated BI capabilities of any CRM. The system allows users to make data-driven predictions based on the data it’s collected. Some of the most useful include predicting customer attrition, sales conversion and customer journeys. With “granular customer segmentation,” Dynamics lets its users create better marketing campaigns based on the customer journeys you’ve found, as well as the ones you anticipate occurring.
Last but not least, we come to Sage’s CRM. Like NetSuite, it’s more famous for its ERP software, despite providing a CRM system that’s just as robust. Sage offers a great solution for global businesses, as it has support for multiple languages and multiple currencies. Additionally, its natural integration with Sage’s ERP solution makes it an easy choice for any large business already using the ERP.
Sage CRM offers full CRM functionality such as sales, forecasting, reporting and lead management. But its capabilities are much broader than that. Marketing features such as campaign and email management, segmentation and customer service automation are also included. And for the especially data-conscious business, database customization is a key offering.