--- title: 5 Best CRMs for Small Businesses in 2026 --- # 5 Best CRMs for Small Businesses in 2026 Last Reviewed: February 11, 2026 8 min read [15 comments](https://www.selecthub.com/customer-relationship-management/crm-for-small-business/?noamp=mobile#comments) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) ](https://www.selecthub.com/author/pooja-verma/) [Written by Pooja Verma](https://www.selecthub.com/author/pooja-verma/) CRM & Marketing Tech Writer [ ![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-96x96.jpg) ](https://www.selecthub.com/author/zachary-totah/) [Edited by Zachary Totah](https://www.selecthub.com/author/zachary-totah/) Content Manager & Editor [ ![Arya Sahadevan Thalakattil](https://www.selecthub.com/wp-content/uploads/2024/02/cropped-Arya-Sahadevan-Thalakattil-96x96.jpg) ](https://www.selecthub.com/author/arya-sahadevan-thalakattil/) [Technical Research by Arya Sahadevan Thalakattil](https://www.selecthub.com/author/arya-sahadevan-thalakattil/) Senior Analyst Summary: Choosing the right CRM for your small business can be tough. This guide shares top options and personal insights to help you find the best fit for your needs. Table of Contents Explore the CRM Hub What's your top priority today? * [Learn](#) * [What is CRM?](https://www.selecthub.com/category/customer-relationship-management/) * [Types of CRM](https://www.selecthub.com/customer-relationship-management/5-types-specialized-crm/) * [CRM vs. Marketing Automation](https://www.selecthub.com/customer-relationship-management/crm-and-marketing-automation/) * [CRM Features](https://www.selecthub.com/customer-relationship-management/crm-features-functionality-list/) * [Nonprofit CRM Features](https://www.selecthub.com/customer-relationship-management/top-nonprofit-crm-software-features/) * [CRM Benefits](https://www.selecthub.com/customer-relationship-management/7-advantages-of-crm-software/) * [CRM Examples](https://www.selecthub.com/customer-relationship-management/crm-examples/) * [Plan](#) * [How to Choose a CRM](https://www.selecthub.com/customer-relationship-management/how-to-choose-a-crm/) * [CRM Requirements](https://www.selecthub.com/customer-relationship-management/crm-requirements-checklist-and-downloadable-template/) * [CRM Pricing Comparison](https://www.selecthub.com/customer-relationship-management/crm-pricing/) * [CRM RFP Guide](https://www.selecthub.com/customer-relationship-management/crm-rfp/) * [Compare](#) * [Best CRM Software](https://www.selecthub.com/c/crm-software/) * [Best Free CRMs](https://www.selecthub.com/customer-relationship-management/free-crm/) * Best CRMs for Small Business * [Why You Can Trust Us](#Why%5FYou%5FCan%5FTrust%5FUs "Why You Can Trust Us") * [Our Picks for the Best CRMs for Small Businesses](#Our%5FPicks%5Ffor%5Fthe%5FBest%5FCRMs%5Ffor%5FSmall%5FBusinesses "Our Picks for the Best CRMs for Small Businesses") * [Freshsales](#Freshsales "Freshsales") * [Pipedrive](#Pipedrive "Pipedrive") * [Bigin](#Bigin "Bigin") * [HubSpot CRM](#HubSpot%5FCRM "HubSpot CRM") * [Starter Suite](#Starter%5FSuite "Starter Suite") * [How We Chose and Tested Products](#How%5FWe%5FChose%5Fand%5FTested%5FProducts "How We Chose and Tested Products") * [How To Choose the Right CRM Software](#How%5FTo%5FChoose%5Fthe%5FRight%5FCRM%5FSoftware "How To Choose the Right CRM Software") * [FAQs](#FAQs "FAQs") * [Get Personalized Recommendations](#Get%5FPersonalized%5FRecommendations "Get Personalized Recommendations") * [Best Open Source CRMs](https://www.selecthub.com/customer-relationship-management/open-source-crm-software/) * [Best CRMs for Lead Management](https://www.selecthub.com/customer-relationship-management/lead-management-new-software-category/) * [Top Salesforce Competitors](https://www.selecthub.com/customer-relationship-management/salesforce-alternatives/) * [Zoho vs. Salesforce](https://www.selecthub.com/customer-relationship-management/salesforce-and-zoho/) * [Salesforce vs. SAP](https://www.selecthub.com/customer-relationship-management/salesforce-and-sap/) * [Salesforce vs. Microsoft Dynamics ](https://www.selecthub.com/customer-relationship-management/salesforce-and-microsoft-dynamics/) * [CRM Demo Questions](https://www.selecthub.com/customer-relationship-management/11-questions-ask-crm-demo/) * [Launch](#) * [CRM Challenges](https://www.selecthub.com/customer-relationship-management/challenges-of-crm/) * [CRM Integration](https://www.selecthub.com/customer-relationship-management/5-crm-integrations/) The best CRMs for small businesses come with features to help you follow up with leads, track your deals and integrate with other tools you use. These lightweight solutions are a great way to escape spreadsheets and email chaos without breaking the bank or getting overwhelmed by features you don’t need. But with all the flashy vendor sites and claims to be the “best”, hunting for good options is its own job. To help you get started, the CRM analysts here at SelectHub spent dozens of hours researching the market. Here’s their list of the five best [CRMs](https://www.selecthub.com/c/crm-software/) built for small teams: * [Freshsales](https://www.selecthub.com/p/crm-software/freshsales/): **Best for Beginners** * [Pipedrive](https://www.selecthub.com/p/crm-software/pipedrive/): **Best for Boosting Sales Productivity** * [Bigin by Zoho CRM](https://www.selecthub.com/p/crm-software/bigin/): **Best for Pipeline Customization** * [HubSpot CRM](https://www.selecthub.com/p/crm-software/hubspot-crm/): **Best for Inbound Marketing** * [Salesforce Starter Suite](https://www.selecthub.com/p/crm-software/starter-suite/): **Best for Customization** I spent several weeks testing each CRM, putting them through their paces on both desktop and mobile interfaces. To supplement my direct experience, I referred to SelectHub’s analyst reports and market data, reviewed hundreds of user reviews, watched product demos, and examined case studies from companies of varying sizes and industries. Drawing from this research process and my own practical exploration, I’ve developed a thorough understanding of how these CRM solutions stack up against each other. In this article, I’ll provide a detailed comparison of their feature sets, user experience design, learning curves and overall value to help you determine which platform may be right for you. [Compare Top CRM Software Leaders](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ## Why You Can Trust Us We’ve been independently researching CRM software since 2015, helping buyers find solutions that truly fit their needs. Our recommendations are grounded in rigorous research to provide you with unbiased guidance. Vendors can’t pay to be ranked on our lists. For this comparison, our CRM analysts only included products that are ideal for supporting small businesses. They carefully evaluated each product, looking at core features, market reputation, customer reviews and more, ensuring that each tool delivers real value. [Read about our full process.](#detailprocess) ## Our Picks for the Best CRMs for Small Businesses Select up to 5 products from the list below to compare \> < | Product | Best For | User Sentiment Scorei The percentage of users who would recommend this product based on user reviews collected from popular reviews sites. | Start Price | Free Trial | | ------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------ | ----------- | ---------- | | [Freshsales](https://www.selecthub.com/p/crm-software/freshsales/) | Beginners | 90%Excellent | $9Per User, Monthly | 21 Days ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshsales&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898/resources/normal/logo.png?1736505837)) | | ------------------------------------------------------------------------ | --------------------------- | ------------ | ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | [Pipedrive](https://www.selecthub.com/p/crm-software/pipedrive/) | Boosting Sales Productivity | 88%Great | $14Per Seat, Monthly | 14 Days ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Pipedrive&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/c24cd76e1ce41366a4bbe8a49b02a028-0647f3614f371b8db9ea6881234b2c83/resources/normal/logo.png?1734459911)) | | [Bigin](https://www.selecthub.com/p/crm-software/bigin/) | Pipeline Customization | 92%Excellent | $4.67Per User, Monthly | Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Bigin&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/908075ea2c025c335f4865f7db427062-2b5307d131d799d0248518879cfee976/resources/normal/logo.png?1736238918)) | | [HubSpot CRM](https://www.selecthub.com/p/crm-software/hubspot-crm/) | Inbound Marketing | 88%Great | $15Per User, Monthly | Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HubSpot+CRM&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/51f15efdd170e6043fa02a74882f0470-71ac9149578002c4a640560456a949b2/resources/normal/logo.png?1749062334)) | | [Starter Suite](https://www.selecthub.com/p/crm-software/starter-suite/) | Team Collaboration | 87%Great | $25Per User, Monthly | Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Starter+Suite&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/c219b83bdbd3fc9bf4fa8526d4368ea1-795bfb9edf1df2409cb81c0e48fc1b04/resources/normal/logo.png?1739213507)) | Compare Compare [ ![Freshsales](https://cdn.selecthub.com/products/5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898/resources/normal/logo.png?1736505837 "Freshsales") ](https://www.selecthub.com/p/crm-software/freshsales/) ### [Freshsales](https://www.selecthub.com/p/crm-software/freshsales/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Freshsales&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898%2Fresources%2Fnormal%2Flogo.png%3F1736505837) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Freshsales&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898%2Fresources%2Fnormal%2Flogo.png%3F1736505837&price=1) Best For: Beginners Start Price: [ $9Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Freshsales&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898%2Fresources%2Fnormal%2Flogo.png%3F1736505837&price=1) Free Trial: 21 Days ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshsales&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898/resources/normal/logo.png?1736505837)) Good For: Any company size Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for CRM Software products is based on scores in our selection platform for 108 functional requirements, 33 technical requirements and 8 analyst verification questions. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). The analyst verification questions are scored as Yes (100) or No (0). 78 * Our Review * Key Features * Pros & Cons * Media **Bottom line:** Freshsales is a sales-focused CRM that’s perfect if you’re on a small to medium-sized team and want to get started quickly, without all the extra complexity of enterprise software. It keeps day-to-day selling in one place, with built-in calling and texting plus email templates and sequences to standardize follow-ups. In our analysis, Freshsales scored 100 for product management, making it a strong option if you sell products and need a built-in product catalog. When I tested Freshsales, it worked best for product-centric pipelines and lightweight automation. If your sales motion is service-heavy or highly specialized, you’ll likely need to adapt pipelines, customize fields, and rely more on manual workflows to make it fit. Freshsales connects with common email, calendar, marketing, and support tools. This makes it easier to keep sales activity connected without relying heavily on custom work or third-party connectors. If your team depends on heavy customization or a broad set of integrations, you may outgrow Freshsales sooner than more robust CRMs like Salesforce Sales Cloud or Zoho CRM. That said, for teams prioritizing ease of use, fast setup, and core sales execution, it remains a solid entry-level option. [ Read Full Review](https://www.selecthub.com/p/crm-software/freshsales/) [Visit Site](https://www.freshworks.com/freshsales-crm/) * **Deal Tracking** – Move deals through stages and calculate values from products, quantities, and discounts so your pipeline totals stay accurate. * **Product Catalog** – Store products with custom filters and multi-currency pricing so your team can add the right items to deals quickly. * **Team Inbox** – Route email into a shared inbox that can automatically create contacts from incoming messages and link conversations to the right record. * **Built-in Phone** – Call prospects from Freshsales and log calls with notes and outcomes on each contact or deal. * **Sales Sequences** – Build timed email sequences from templates with exit rules, then review performance metrics to improve follow-up. [ Read Full Review](https://www.selecthub.com/p/crm-software/freshsales/) [Visit Site](https://www.freshworks.com/freshsales-crm/) **Pros** * Clean, intuitive interface helps your team adopt CRM workflows with minimal training * Built-in calling and SMS let you reach leads faster and log those touchpoints automatically * No-code AI chatbot builder supports multilingual flows and routes chats to agents * Responsive support and onboarding guidance help you troubleshoot issues faster **Cons** * Configuration settings feel scattered, so simple changes can take too many clicks * Mobile app runs slowly and lacks key desktop features like Kanban task views, saved searches and deeper customization * Limited third-party integrations can force workarounds when you need multiple tools to sync properly * Reporting and records miss order history and deeper search options [ Read Full Review](https://www.selecthub.com/p/crm-software/freshsales/) [Visit Site](https://www.freshworks.com/freshsales-crm/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/crm-software/freshsales/) [Visit Site](https://www.freshworks.com/freshsales-crm/) [ ![Pipedrive](https://cdn.selecthub.com/products/c24cd76e1ce41366a4bbe8a49b02a028-0647f3614f371b8db9ea6881234b2c83/resources/normal/logo.png?1734459911 "Pipedrive") ](https://www.selecthub.com/p/crm-software/pipedrive/) ### [Pipedrive](https://www.selecthub.com/p/crm-software/pipedrive/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Pipedrive&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc24cd76e1ce41366a4bbe8a49b02a028-0647f3614f371b8db9ea6881234b2c83%2Fresources%2Fnormal%2Flogo.png%3F1734459911) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Pipedrive&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc24cd76e1ce41366a4bbe8a49b02a028-0647f3614f371b8db9ea6881234b2c83%2Fresources%2Fnormal%2Flogo.png%3F1734459911&price=2) Best For: Boosting Sales Productivity Start Price: [ $14Per Seat, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Pipedrive&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc24cd76e1ce41366a4bbe8a49b02a028-0647f3614f371b8db9ea6881234b2c83%2Fresources%2Fnormal%2Flogo.png%3F1734459911&price=2) Free Trial: 14 Days ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Pipedrive&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/c24cd76e1ce41366a4bbe8a49b02a028-0647f3614f371b8db9ea6881234b2c83/resources/normal/logo.png?1734459911)) Good For: Any company size Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. Analyst Score i Our Overall analyst rating for CRM Software products is based on scores in our selection platform for 108 functional requirements, 33 technical requirements and 8 analyst verification questions. Each functional and technical requirement is scored on a scale of 0 (not supported) to 100 (fully supported out of the box). The analyst verification questions are scored as Yes (100) or No (0). 73 * Our Review * Key Features * Pros & Cons * Media **Bottom line:** Pipedrive is a strong fit for small and mid-sized sales teams that want a simple, visual way to track deals and stay on top of follow-ups. It’s not ideal for teams that depend on advanced reporting or highly customized workflows. With a user satisfaction rating of 88% in our analysis, the UI is easy to learn and helps teams transition off spreadsheets quickly. It’s built for day-to-day pipeline execution, with drag-and-drop stages, activity tracking, and Sales Assistant prompts to help you stay on track. Pipedrive offers an integrations marketplace along with native connections to tools like Google Workspace, Slack, and Zapier. These connections help sync email, calendars, and workflow automation, so you don’t have to jump between systems. The tradeoff is forecasting depth: if you need complex rollups, scenario planning, or highly tailored dashboards, you may hit limits faster than you would in Salesforce or HubSpot. [ Read Full Review](https://www.selecthub.com/p/crm-software/pipedrive/) [Visit Site](https://www.pipedrive.com/) * **Pipeline View** – Use a visual pipeline to track deal stages, filter by owner, and customize stages and fields to match your sales process. * **Leads Inbox** – Collect and qualify leads before they enter the pipeline, then sort them, add follow-ups, and keep conversations moving. * **Deal Rotting Alerts** – Get automatic nudges when deals go quiet, so you know exactly which stalled opportunities need attention. * **Products Catalog** – Build a product or service list with pricing and custom fields, add items to deals, and export data to CSV/Excel. * **Marketplace Integrations** – Connect Pipedrive to accounting, email marketing, chatbots, and productivity tools using marketplace search and SmartApps recommendations to find the right app faster. [ Read Full Review](https://www.selecthub.com/p/crm-software/pipedrive/) [Visit Site](https://www.pipedrive.com/) **Pros** * Visual pipelines make it easy to see bottlenecks and push deals forward * Users find the interface intuitive, helping new reps get up to speed quickly * Sales Assistant gives next-step prompts and reminders that keep follow-ups consistent * Pricing starts below $14 per user/month, offering small teams a full CRM without a large initial commitment **Cons** * If you rely on deep analytics, reporting can feel basic and hard to customize * Advanced customization has limits, so unique processes may require awkward workarounds * Many advanced capabilities sit on higher tiers or paid add-ons, which can increase total cost * The mobile app can feel limited and slow when you’re updating records quickly [ Read Full Review](https://www.selecthub.com/p/crm-software/pipedrive/) [Visit Site](https://www.pipedrive.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/crm-software/pipedrive/) [Visit Site](https://www.pipedrive.com/) [ ![Bigin](https://cdn.selecthub.com/products/908075ea2c025c335f4865f7db427062-2b5307d131d799d0248518879cfee976/resources/normal/logo.png?1736238918 "Bigin") ](https://www.selecthub.com/p/crm-software/bigin/) ### [Bigin](https://www.selecthub.com/p/crm-software/bigin/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Bigin&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F908075ea2c025c335f4865f7db427062-2b5307d131d799d0248518879cfee976%2Fresources%2Fnormal%2Flogo.png%3F1736238918) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Bigin&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F908075ea2c025c335f4865f7db427062-2b5307d131d799d0248518879cfee976%2Fresources%2Fnormal%2Flogo.png%3F1736238918&price=1) Best For: Pipeline Customization Start Price: [ $4.67Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Bigin&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F908075ea2c025c335f4865f7db427062-2b5307d131d799d0248518879cfee976%2Fresources%2Fnormal%2Flogo.png%3F1736238918&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Bigin&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/908075ea2c025c335f4865f7db427062-2b5307d131d799d0248518879cfee976/resources/normal/logo.png?1736238918)) Good For: Small companies Deployment: Cloud User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Key Features * Pros & Cons * Media Bigin is ideal for small teams and solo sellers who want the basics done fast, without the setup overhead of a full CRM. If you need deep reporting, broad third-party integrations, or complex workflows, you’ll likely outgrow it. It’s built for a straightforward sales motion: capture leads, move deals through stages, and log calls, emails, and notes in one place. You can see your pipeline at a glance, get alerts for stalled deals, and track your daily activities without juggling multiple tools. It works best inside the Zoho ecosystem. Integrations with Zoho apps like Zoho Mail, Books, and Desk are quick, so invoicing, email, and other processes stay connected. Connections to non-Zoho tools exist but are limited, which may make it harder to connect to a broader tech stack. Pricing includes a free single-user plan, and paid plans start around $9 per user/month. That makes it a low-cost way to get started with a CRM, though some teams find higher tiers pricey for the gated features. [ Read Full Review](https://www.selecthub.com/p/crm-software/bigin/) [Visit Site](https://www.bigin.com/) * **Pipeline Management** – You can set up multiple pipelines and sub-pipelines with custom stages and fields to track sales, onboarding and support in one place. * **Workflow Automation** – Build trigger-based workflows that assign leads, update fields, send welcome emails and create deal alerts on a schedule to reduce admin work. * **Lead Capture Forms** – Create drag-and-drop forms that you can embed or share via link/QR code to create contacts automatically and place them in the right pipeline stage. * **Multi-Channel Communication** – Capture calls, emails, WhatsApp and Twitter activity, then link each interaction to the right contact. * **Dashboards and KPIs** – Use pre-built or custom dashboards with charts, KPIs and goals to monitor call/email metrics and performance at a glance. [ Read Full Review](https://www.selecthub.com/p/crm-software/bigin/) [Visit Site](https://www.bigin.com/) **Pros** * Users say the interface is easy to learn, so your team ramps fast * The starting price point of $9/user/month is very affordable compared to many CRMs * Easy Zoho ecosystem integration keeps invoicing and other apps connected * Support is responsive, helping you troubleshoot setup issues without long delays **Cons** * IMAP syncing restricts each user to a single connected email account. * Reporting lacks depth, which can limit visibility beyond basic pipeline metrics * Document uploads and file storage are weak, so you’ll need external tools * Email integration is restrictive, and data sometimes needs manual refreshes [ Read Full Review](https://www.selecthub.com/p/crm-software/bigin/) [Visit Site](https://www.bigin.com/) ![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/crm-software/bigin/) [Visit Site](https://www.bigin.com/) [ ![HubSpot CRM](https://cdn.selecthub.com/products/51f15efdd170e6043fa02a74882f0470-71ac9149578002c4a640560456a949b2/resources/normal/logo.png?1749062334 "HubSpot CRM") ](https://www.selecthub.com/p/crm-software/hubspot-crm/) ### [HubSpot CRM](https://www.selecthub.com/p/crm-software/hubspot-crm/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=HubSpot%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F51f15efdd170e6043fa02a74882f0470-71ac9149578002c4a640560456a949b2%2Fresources%2Fnormal%2Flogo.png%3F1749062334) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=HubSpot%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F51f15efdd170e6043fa02a74882f0470-71ac9149578002c4a640560456a949b2%2Fresources%2Fnormal%2Flogo.png%3F1749062334&price=2) Best For: Inbound Marketing Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=HubSpot%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F51f15efdd170e6043fa02a74882f0470-71ac9149578002c4a640560456a949b2%2Fresources%2Fnormal%2Flogo.png%3F1749062334&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HubSpot+CRM&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/51f15efdd170e6043fa02a74882f0470-71ac9149578002c4a640560456a949b2/resources/normal/logo.png?1749062334)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 88% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Key Features * Pros & Cons * Media **Bottom line:** HubSpot Smart CRM fits small teams that want a clean CRM and the option to grow into marketing and service later. It’s less ideal if you already run complex, highly customized workflows. When I tested HubSpot, the setup felt lightweight — I could build pipelines, capture leads from forms, assign deals and track tasks without an admin-heavy rollout. It also fits well into a typical SMB setup, with quick connections to tools like Gmail or Outlook, Slack, and Zapier. The platform keeps form fills, emails, notes, and deals in one shared timeline, so sales and marketing stay aligned — less siloed than what you’d find in Zoho CRM or Pipeliner. Plan for scaling costs. While entry-level CRM features are available, capabilities such as marketing automation, ticketing, and quoting come with paid Hubs or bundles. If you want heavier process complexity, Salesforce Sales Cloud or Creatio can be a better match. [ Read Full Review](https://www.selecthub.com/p/crm-software/hubspot-crm/) [Visit Site](https://www.hubspot.com/products/crm) * **Unified Records** – You can keep contacts, companies, deals, and activity history in one place, and use custom properties and AI to clean up duplicates. * **Visual Pipelines** – Track deals in a kanban pipeline, create tasks, assign owners, and move opportunities through stages in a few clicks. * **Lead Capture Tools** – Build forms, landing pages, and email campaigns, then track engagement in the CRM so your follow-ups are more relevant. * **Shared Support Inbox** – You can manage email and live chat in one team inbox, create tickets, and route requests to the right teammate. * **App Integrations** – Connect HubSpot with tools like Gmail, Outlook, Slack, Zoom, WordPress and Mailchimp via native connections, Zapier, and open APIs. [ Read Full Review](https://www.selecthub.com/p/crm-software/hubspot-crm/) [Visit Site](https://www.hubspot.com/products/crm) **Pros** * HubSpot’s unified approach lets teams manage CRM, email, and marketing from one place * Clean interface makes setup and everyday deal tracking easy for CRM beginners * The platform connects easily with common email, calendar, and collaboration tools to reduce tool switching * Setting up automation for emails, lead routing, and tasks is straightforward **Cons** * Key reporting, automation, and advanced CRM features sit behind higher-tier paid Hubs * Pricing can feel unpredictable as you scale users, data needs, and add-on tools * Limited customization and permission controls for complex workflows or multiple teams * Gaps like territory management, richer email testing, and quote approvals can force workarounds [ Read Full Review](https://www.selecthub.com/p/crm-software/hubspot-crm/) [Visit Site](https://www.hubspot.com/products/crm) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/crm-software/hubspot-crm/) [Visit Site](https://www.hubspot.com/products/crm) [ ![Starter Suite](https://cdn.selecthub.com/products/c219b83bdbd3fc9bf4fa8526d4368ea1-795bfb9edf1df2409cb81c0e48fc1b04/resources/normal/logo.png?1739213507 "Starter Suite") ](https://www.selecthub.com/p/crm-software/starter-suite/) ### [Starter Suite](https://www.selecthub.com/p/crm-software/starter-suite/) [Request Demo](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Starter%2BSuite&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc219b83bdbd3fc9bf4fa8526d4368ea1-795bfb9edf1df2409cb81c0e48fc1b04%2Fresources%2Fnormal%2Flogo.png%3F1739213507) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Starter%2BSuite&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc219b83bdbd3fc9bf4fa8526d4368ea1-795bfb9edf1df2409cb81c0e48fc1b04%2Fresources%2Fnormal%2Flogo.png%3F1739213507&price=2) Best For: Customization Start Price: [ $25Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Starter%2BSuite&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc219b83bdbd3fc9bf4fa8526d4368ea1-795bfb9edf1df2409cb81c0e48fc1b04%2Fresources%2Fnormal%2Flogo.png%3F1739213507&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Starter+Suite&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/c219b83bdbd3fc9bf4fa8526d4368ea1-795bfb9edf1df2409cb81c0e48fc1b04/resources/normal/logo.png?1739213507)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 87% of users recommend this product i Based on user reviews collected from popular reviews sites. * Our Review * Key Features * Pros & Cons * Media **Bottom line:** Salesforce Starter Suite is best for small businesses that want Salesforce sales, service and basic marketing in one bundle, without long implementation. It’s not ideal for forecasting, quoting or deep customization. It works well for teams without a dedicated Salesforce admin, thanks to guided onboarding and simple, self-serve reporting. Salesforce connects easily with tools your team already uses, like Gmail, Outlook, and LinkedIn, so emails, calendar events, and contacts stay automatically synced and linked to the right records. When I tested Salesforce, the setup was fast, but you’ll still feel a learning curve, and some users report occasional slowdowns once they get deeper into the platform. Pricing starts at $25/user/month. Add-ons and the Pro Suite ($100/user/month) can quickly push the total cost higher, so be prepared for costs and complexity to grow as your team scales. [ Read Full Review](https://www.selecthub.com/p/crm-software/starter-suite/) [Visit Site](https://www.salesforce.com/small-business/starter/) * **Guided Sales Paths** – Follow customizable sales paths that prompt required fields and next steps, so you keep deals moving and don’t miss key info. * **Lead and Deal Tracking** – Track leads, opportunities, contacts and activities in one place, so you always know who to follow up with and what’s next. * **Email Campaigns** – Create emails from built-in templates and run targeted campaigns to nurture prospects without exporting lists or using separate tools. * **Einstein Activity Capture** – You can automatically sync emails, calendar events and contacts between Salesforce and your Google or Microsoft accounts. * **Payment Links** – Generate Pay Now links with Salesforce Payments when an opportunity closes, sending customers to a hosted payment page to complete checkout faster. [ Read Full Review](https://www.selecthub.com/p/crm-software/starter-suite/) [Visit Site](https://www.salesforce.com/small-business/starter/) **Pros** * Quick setup gets your core sales, service and marketing workflows running fast * Automatic syncing keeps emails, calendars, and contacts up to date without manual entry * Simple reports make it easier to track pipeline and service work without training * Responsive support guides you through Salesforce-style configuration **Cons** * There’s a learning curve once you get into advanced settings and Flows * Costs can add up faster than expected if you need add-ons or upgrades * Some teams run into performance issues, like slow loading or occasional freezing * If you rely on specialized tools or niche data sources, integration options can be limiting [ Read Full Review](https://www.selecthub.com/p/crm-software/starter-suite/) [Visit Site](https://www.salesforce.com/small-business/starter/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/crm-software/starter-suite/) [Visit Site](https://www.salesforce.com/small-business/starter/) ## How We Chose and Tested Products The recommendations in this list are based on in-depth research from our CRM analysts. They selected the 5 best products based on a blend of the following criteria: * Feature comprehensiveness * Product popularity * User reviews and ratings * SelectHub in-house data * Hands-on experience * Market analysts’ reports * Thought leaders’ opinions * Information available in the public domain Products with better user reviews were given preference, provided they adequately met the other criteria listed. To get a real-world understanding of the products, I thoroughly tested them across the following areas: * **Navigation:** I played around the platform and tested how user-friendly it is, checking for intuitive menus, clear labeling and ease of finding essential features without extensive searching or training. * **Contact Management:** I created accounts and contacts and tested how well the features performed, including how easily I could add, edit and organize customer information, tag contacts and access their history. * **Dashboards & Reporting:** I customized dashboards and ran through reporting templates to see how useful they are, evaluating the visualization options, export capabilities and how effectively they present key business metrics. * **Pipeline Management:** I created leads, converted them to deals, added products to the deal and moved them through a sales pipeline I created. This helped test the flexibility of pipeline stages and how well the system tracks progress. * **Mobile Experience:** I installed the mobile apps and tested them for usability and functionality, comparing the mobile experience to the desktop and checking if critical features were accessible. * **Integrations:** I integrated the CRM with my existing work tools and also explored other integrations available, looking at both native integrations and API flexibility for custom connections. * **Email Marketing:** I created email templates and sent emails from the platform. Also, I evaluated the overall email functionality, including tracking, automation capabilities and personalization options. * **AI Capabilities:** I tested the AI features that were available in the free trial, evaluating how well they could write emails, automate data entry or provide insights. * **Workflow Customization:** I created custom workflows and automation to see how adaptable the system is to different business processes and how much time it could save through automation. Learn more about our [research methodology](https://www.selecthub.com/research-methodology/) and [editorial standards](https://www.selecthub.com/editorial-guidelines/) or [jump back into our comparison](#jmpcompate). **Editor’s Note**: The analyst scores for Pipedrive and Freshsales refer to each product’s overall rating in our selection platform across our full analysis of 149 requirements for the CRM category. ## How To Choose the Right CRM Software With so many vendors in the market, it can be difficult to find the best CRM software for small businesses. Consider the following aspects to narrow down your search: ![Factors to Consider When Selecting a Small Business CRM]() **Preferred [Features](https://www.selecthub.com/customer-relationship-management/big-crm-comparison-chart/):** It’s vital to explore the “why” behind getting small business CRM software. Why exactly do you need it? What are the most common problems you face? Which features can help solve them? Your best software options should excel in automation, contact management, dashboards, lead management, reporting and marketing tools. You can refer to our [top CRM features](https://www.selecthub.com/customer-relationship-management/crm-features-functionality-list/) article for further information. **Mobile Platform:** CRM applications that you can access anywhere, on any device you want, are especially beneficial if you have remote or hybrid teams. It’s a bonus if you can use the platform offline, something helpful in cases of spotty service. **Budget:** Price is an obvious factor to consider for SMBs and startups looking for CRM tools. Make sure to account for all variables like the number of users, hidden costs and maintenance fees before making a purchase. However, if you’re running on a shoestring budget and not confident about the utility of this kind of software, you may want to check out a few [free CRM options](https://www.selecthub.com/customer-relationship-management/free-crm/). **Type of CRM:** There are three main types of CRM in the market — **collaborative, operational and analytical**. Collaborative CRM is good for businesses with multiple locations and communication channels and allows teams to be on the same page. Operational CRM gives a high-level overview of customer lifecycles and helps keep customer-facing teams more organized and efficient. Analytical CRMs are for companies that have a lot of data and need assistance optimizing it. For more information, check out our article, [Types of CRM Software](https://www.selecthub.com/customer-relationship-management/5-types-specialized-crm/), which covers what each type of CRM system offers and how it can uniquely benefit a business. **Deployment Model:** On-premise systems need a dedicated IT team, which is expensive to maintain for SMBs. Cloud solutions offer dynamic functionalities for lower prices and are easy to maintain. However, there’s no one size fits all, and it all comes down to your unique business and data needs. **Integrations:** Your ideal small business CRM solutions should integrate with your preferred apps, enabling you to streamline communication. Systems that sync with your calendar, [eCommerce platforms](https://www.selecthub.com/c/ecommerce-platforms/), social media handles and other communication channels are handy. **Scalability and Customizations:** What customizable features does the software offer? Does it come with any pre-built templates? What about scalability options? Investing in a scalable solution helps keep up with your company’s changing technical requirements. **Vendor Support:** Does your vendor provide hands-on customer support? What data security and privacy measures do they have in place? What do their installation, onboarding and training processes look like? Choose CRM providers with industry-specific experience and expertise to meet your business requirements. **User Experience:** A poorly designed interface with clunky navigation and a confusing layout will only make your job more difficult. At that point, you’re just wasting your hard-earned money. Look for intuitive placement of elements, easily understandable icons, logical navigation and an uncluttered UI. [Compare Top CRM Software Leaders](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) ## FAQs [Does my small business need a CRM?](#group%5F882) A CRM system is your central hub for managing customer interactions and sales. It’s like a smart address book that tracks not just contact details but every interaction you have with customers. It helps you remember everything about your customers without relying on scattered notes or your memory. Plus, it makes sure you never miss following up with leads or existing customers, which means more sales and happier clients. [How much does a CRM system cost for a small business?](#group%5F533) Many CRMs today offer affordable plans specifically designed for small businesses, starting as low as $15-25 per user per month. You can even start with free versions from providers like HubSpot or Zoho to test the waters. Most businesses find that a CRM pays for itself through improved sales and customer retention. [How long will it take to learn how to use a CRM?](#group%5F462) Most modern CRMs are surprisingly user-friendly and designed for people who aren’t tech experts. You can usually get the basics down in a few hours and be comfortable with the main features within a week. Many providers offer free training videos, tutorials and support to help you get started. The key is to start with the essential features you need most and gradually explore more advanced tools as you go. [What happens to my existing customer data?](#group%5F170) You won’t have to spend weeks typing in customer information. Most CRMs can import your existing data directly from: * Excel spreadsheets * Email contacts * Or other digital sources If you’re using other business tools like Gmail, Outlook or accounting software, many CRMs can connect with these to automatically sync your data. Just make sure to clean up your data before importing it to avoid bringing in outdated information. ## Get Personalized Recommendations When looking at the best CRM software for small businesses, it’s clear you don’t need to sacrifice high-quality features even if you don’t have deep pockets. If you’ve never used a CRM software tool before, it can take your business to new heights. But only if you know what features you need and why you need them. If you’re unsure where to start, grab our [free CRM comparison report](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/), which will help you build a list of ideal products based on your must-have features. CRM software isn’t just for big companies. Make a wise choice today, and it will reap the rewards for years to come. What small business CRM are you currently evaluating, and why did you choose it? Are you struggling with the sheer amount of options? Let us know with a comment — we’d love to help! **Analyst-Picked Related Content** [**Pricing Guide:** Discover the true cost of CRM software](https://pmo.selecthub.com/crm-price-report-site-vers/) [**Comparison Report:** An interactive analyst report with CRM comparison ratings, reviews and pricing](https://pmo.selecthub.com/top-crm-analyst-report-site-vers/) [ Previous Best Free CRMs ](https://www.selecthub.com/customer-relationship-management/free-crm/) [ Next Best Open Source CRMs ](https://www.selecthub.com/customer-relationship-management/open-source-crm-software/) ### Trending Topics #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [12 CRM Trends for 2026: Exploring What the Experts and Data Say](https://www.selecthub.com/customer-relationship-management/crm-trends/) [ What CRM trends should your company be aware of so you can be at… ](https://www.selecthub.com/customer-relationship-management/crm-trends/) [ ![Manogna Chandrika Matta](https://www.selecthub.com/wp-content/uploads/2022/11/Manogna-Headshot-96x96.png) Manogna Chandrika Matta ](https://www.selecthub.com/author/manogna-chandrika-matta/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [Salesforce vs. SAP 2026 Comparison: Which Should You Choose?](https://www.selecthub.com/customer-relationship-management/salesforce-and-sap/) [In this SAP vs. Salesforce breakdown, I’ll highlight what really matters — from key features… ](https://www.selecthub.com/customer-relationship-management/salesforce-and-sap/) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) Pooja Verma ](https://www.selecthub.com/author/pooja-verma/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [Top 10 Salesforce Competitors in 2026: Best Alternatives for SMBs, Mid-Market Orgs & Enterprises](https://www.selecthub.com/customer-relationship-management/salesforce-alternatives/) [ Salesforce might be the giant in the CRM room, but after reviewing dozens of… ](https://www.selecthub.com/customer-relationship-management/salesforce-alternatives/) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) Pooja Verma ](https://www.selecthub.com/author/pooja-verma/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [What Are The Top CRM Features? 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Expert Predictions for 2025 and Beyond](https://www.selecthub.com/customer-relationship-management/future-of-crm/) [The future has arrived — at least it has in the world of customer relationship… ](https://www.selecthub.com/customer-relationship-management/future-of-crm/) [ ![Manogna Chandrika Matta](https://www.selecthub.com/wp-content/uploads/2022/11/Manogna-Headshot-96x96.png) Manogna Chandrika Matta ](https://www.selecthub.com/author/manogna-chandrika-matta/) Mar 17, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [CRM Requirements Checklist for Smarter Selection + Free Template](https://www.selecthub.com/customer-relationship-management/crm-requirements-checklist-and-downloadable-template/) [Too often, buyers reach for a CRM requirements checklist — features, integrations, platform security, pricing… ](https://www.selecthub.com/customer-relationship-management/crm-requirements-checklist-and-downloadable-template/) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) Pooja Verma ](https://www.selecthub.com/author/pooja-verma/) Mar 17, 2026 Originally published in April 2020 and last updated in February 2026\. Contributions from Pooja Verma, Arya Sahadevan Thalakattil, Suhan Das, and Zachary Totah. ## About the Contributors The following team members helped research, create, and review this content. [ ](https://www.selecthub.com/author/pooja-verma/) Written by [Pooja Verma](https://www.selecthub.com/author/pooja-verma/) CRM & Marketing Tech Writer Pooja Verma is a Content Editor and Technical Content Writer at SelectHub. She has over 5 years of experience covering software categories like CRM, marketing automation, supply chain management and endpoint security. Pooja earned a literature degree from Miranda House, DU and also holds a Master’s in Journalism from Symbiosis Institute of Media and Communication in India. [See Full Bio](https://www.selecthub.com/author/pooja-verma/) [ ](https://www.selecthub.com/author/arya-sahadevan-thalakattil/) Technical Research by [Arya Sahadevan Thalakattil](https://www.selecthub.com/author/arya-sahadevan-thalakattil/) Senior Analyst Arya's Bachelor of Technology in IT and Master in Management Studies in Marketing support a blend of technical expertise and strategic insight. Her professional journey revolves around Project Management, Project Portfolio Management, Help Desk, Applicant Tracking Systems and Customer Relationship Management (CRM). Each category presents its own set of challenges, fostering continuous growth and adaptability. As a research analyst, she developed her observational skills, recognizing their pivotal role in learning across various facets of life. [See Full Bio](https://www.selecthub.com/author/arya-sahadevan-thalakattil/) [ ](https://www.selecthub.com/author/suhan-das/) Technical Research by [Suhan Das](https://www.selecthub.com/author/suhan-das/) Senior Analyst Suhan is a writer, engineer and researcher with a Bachelor of Technology (Computer Science). He has experience in detailed research and collaborative works related to products from a wide array of fields, such as Applicant Tracking Systems, Help Desk Software, Customer Relationship Management Software and more. [See Full Bio](https://www.selecthub.com/author/suhan-das/) [ ](https://www.selecthub.com/author/zachary-totah/) Edited by [Zachary Totah](https://www.selecthub.com/author/zachary-totah/) Content Manager & Editor As SelectHub's Content Manager, Zac is in charge of content across diverse categories including CRM, ERP, HR, medical and project management. He has over 6 years of experience writing and editing for B2B tech and holds a B.A. in communications. His work is driven by his goal of making it less overwhelming for people to find software for their business. [See Full Bio](https://www.selecthub.com/author/zachary-totah/) Pooja VermaCRM Requirements Checklist for Smarter Selection + Free Template * ‹ * › ### Conversation (15) ![Avatar](https://secure.gravatar.com/avatar/281d3616cf761f3582c0d76c23517846?s=32&d=mm&r=g) Write a response [Cancel reply](https://www.selecthub.com/customer-relationship-management/crm-for-small-business/#respond) Your message Your name \* Your email \* Website Save my name, email, and website in this browser for the next time I comment. Δ * ![Avatar photo](https://secure.gravatar.com/avatar/b2bbc60811c0c3a91103c3f0e6ad07637c215b4ba357d9b14a786ff95d5ce027?s=96&d=mm&r=g) #### **john mayer** \- October 7, 2021 Thanks for sharing such an informational blog which will, surely be a big help to the small business owners. **[Reply](#comment-91738)** * ![Avatar photo](https://secure.gravatar.com/avatar/f1e610da021f9b9b21e188103d9c89d1e652588849f0ca855137df0c3b127d51?s=96&d=mm&r=g) #### **Jack Jones** \- August 31, 2021 If you are looking for the best POS billing software in India which also provide payment Intigration then just visit MOOn POS billing software for Retail and Restaurant industry. **[Reply](#comment-87439)** * ![Avatar photo](https://secure.gravatar.com/avatar/b2bbc60811c0c3a91103c3f0e6ad07637c215b4ba357d9b14a786ff95d5ce027?s=96&d=mm&r=g) #### **john mayer** \- May 17, 2021 Thanks for sharing such an informational blog which will, surely be a big help to the small business owners. **[Reply](#comment-71427)** * ![Avatar photo](https://secure.gravatar.com/avatar/2962211371449f5220e5115ffa1ed79e012af3955ab658d1267f088d5a01d638?s=96&d=mm&r=g) #### **Dave** \- March 7, 2021 It all boils down to the Customer acquisition and retention cost – if CRM reduces these costs apart from winning customer confidence -it is a winner **[Reply](#comment-63960)** * ![Avatar photo](https://secure.gravatar.com/avatar/4c7986927e9e5b736cab5af34f47b7570703db4797469a5cb7381445243a1b5a?s=96&d=mm&r=g) #### **YASSER HUSAIN DHANSAY** \- June 24, 2020 Hey, TODO is another app that is amazing for managing tasks as well as handling teams, especially now when we’re all working from home. **[Reply](#comment-40329)** [![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-48x48.jpg)](https://www.selecthub.com/author/zachary-totah/) #### **Zachary Totah** \- June 30, 2020 Thanks for the comment, Yasser. CRMs go beyond task management, even at the small business level, so while tools like ToDo might be great, they don’t really fit into the scope of this article. Thanks for the recommendation though! **[Reply](#comment-41171)** * ![Avatar photo](https://secure.gravatar.com/avatar/682b2339283f292b2909c61e5c9bec93f7f72584aff2c9eb44ca3c2fa2c1ccb0?s=96&d=mm&r=g) #### **BLH HItech** \- May 30, 2019 A CRM application brings all this information into one cohesive unit. The customer’s complete history together with your business exists adjacent to a list of your deals; your emails, notes, and appointments board within one interface. In fact the on-time notifications the minute your customer performs a task of appropriate value to the business – like when they click on your email with the hyper link highlighting the price tags. Here we are talking about the goldmine of data points of your end customer available under one roof and one system. **[Reply](#comment-20179)** * ![Avatar photo](https://secure.gravatar.com/avatar/79d487b8a9d9647ef20e4dda7621ddb9587e0df40c8d5d57f981d4a44e2dbb03?s=96&d=mm&r=g) #### **Zivoke** \- March 27, 2019 Hi, It’s a good and trending topic to discuss. It very useful for to choose the best CRM for a successful business. Here you can find about the salesforce implementation for small business. **[Reply](#comment-17439)** [![](https://secure.gravatar.com/avatar/b9985f5202fbae2efa5a566d409354bbe99c18f8fd579991494c86a2c184dc2b?s=48&d=mm&r=g)](https://www.selecthub.com/author/bergen/) #### **Bergen Adair** \- March 27, 2019 Thanks for reading and contributing your thoughts Zivoke! **[Reply](#comment-17458)** * ![Avatar photo](https://secure.gravatar.com/avatar/6069064b0f760a491f08b6cf1df3ae4c65388195e35e3415e402c89a3f45a711?s=96&d=mm&r=g) #### **William** \- August 8, 2018 Nice Information, you have shared – I also want to include in brief- In every business set up the customer is the king. If you lose your customer you lose valuable business. So, It is very important to acquire new customers and retain the existing ones. Customer Relationship Management is what helps you with this entire process. Here are a few benefits of choosing a CRM for business. It helps you increase your sales It increases your business’s profitability and efficiency It helps you in making fast, reliable strategic and tactical business decisions You can easily reinforce data security The mobile-optimized CRM will increase your field team’s productivity. **[Reply](#comment-11241)** * ![Avatar photo](https://secure.gravatar.com/avatar/d7452533f5fb875bf745c06949d07f3b10941273272385980adb5eef890cec58?s=96&d=mm&r=g) #### **Chaitanya Bedi** \- June 6, 2018 Hey, Nice topic to discuss. One of the most trending topic among businesses and companies is CRM. Day by day companies realizing the importance of customer relationship management tool like INDYDESK for their business and start shifting towards that. **[Reply](#comment-9907)** * ![Avatar photo](https://secure.gravatar.com/avatar/4026a30fd46f7028774e1b993bbff58c15412a93743125aa69ac743ea91d9223?s=96&d=mm&r=g) #### **Patricia Jones** \- May 24, 2018 Customer relationship management (CRM) is an approach to manage a company’s interaction with current and potential customers. CRM software give more benefit for a business. Nice information for a business. **[Reply](#comment-9559)** * ![Avatar photo](https://secure.gravatar.com/avatar/7302e8f11441784fad00c46929b6f54d959843a9458b402e4251bfc7f7104772?s=96&d=mm&r=g) #### **Straits Logic** \- July 25, 2017 Using CRM software for small business is great. CRM software can take care of the majority of administrative tasks, keep records and make follow-up contacts for you. You have more time for the activities that have the most impact, running your business and meeting with clients that are ready to buy. **[Reply](#comment-5863)** * ![Avatar photo](https://secure.gravatar.com/avatar/8c145391149e54b3a70072f9f7d74792cd5cfc1bc7e0f4b7ff2b565040159247?s=96&d=mm&r=g) #### **Abi** \- March 10, 2017 Emily is right – CRM implementation should give you the best visibility for your business, and you need to give your team adequate training to know how to use it effectively, therefore benefiting your business! **[Reply](#comment-4651)** * ![Avatar photo](https://secure.gravatar.com/avatar/6740b000985caa9ee0300cb2ef2a049cc2758e1d3cf3ea8244138a66b249a394?s=96&d=mm&r=g) #### **Emily Stone** \- September 20, 2016 A great CRM implementation should allow for quite a bit of integration and automation, and should give you complete visibility of your business. **[Reply](#comment-3176)** **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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