[Home](https://www.selecthub.com/) \> [Customer Experience](https://www.selecthub.com/category/customer-experience/) \> [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) \> [Sprinklr](https://www.selecthub.com/p/customer-experience-software/sprinklr/) \> Sprinklr Alternatives # Top Sprinklr Alternatives & Competitors For 2026 Last Updated: April 16th, 2026 Looking for alternatives to [Sprinklr](https://www.selecthub.com/p/customer-experience-software/sprinklr/)? Many users crave user-friendly and feature-rich solutions for tasks like Customer and Contacts Management, Dashboards and Reporting, and Feedback Channels. Leveraging crowdsourced data from over 1,000 real [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) selection projects based on 400+ capabilities, we present a comparison of Sprinklr to leading industry alternatives like Qualfon, Tenfold, Genesys, and AskNicely. Remove Add to Compare Select Product Alchemer Alida AskNicely Birdeye CallVU CommBox CXone Engagely Engati Forsta Gainsight CS Genesys GetFeedback Helpshift Humach InMoment Intouch Insight Jebbit Local Measure Medallia Movate Nextiva Oracle CX Qualfon Qualtrics XM SoGoSurvey Sprinklr Stratifyd SurveySparrow Survicate Talisma Tenfold Track.co Uxpressia Verint Wyng Zoho CRM Plus [![Sprinklr Software Tool](https://cdn.selecthub.com/products/4aadd661908b181d059a117f02fbc9ec-d99f5cf944209ed65ffced46c5c48d3d/resources/normal/logo.png?1735630935)](https://www.selecthub.com/p/customer-experience-software/sprinklr/) Remove Add to Compare Select Product Alchemer Alida AskNicely Birdeye CallVU CommBox CXone Engagely Engati Forsta Gainsight CS Genesys GetFeedback Helpshift Humach InMoment Intouch Insight Jebbit Local Measure Medallia Movate Nextiva Oracle CX Qualfon Qualtrics XM SoGoSurvey Sprinklr Stratifyd SurveySparrow Survicate Talisma Tenfold Track.co Uxpressia Verint Wyng Zoho CRM Plus [![Qualfon Software Tool](https://cdn.selecthub.com/products/b5a1d925221b37e2e399f7b319038ba0-0f057311f021099f8bd81f3d202cc2d8/resources/normal/logo.png?1735060712)](https://www.selecthub.com/p/customer-experience-software/qualfon/) Remove Add to Compare Select Product Alchemer Alida AskNicely Birdeye CallVU CommBox CXone Engagely Engati Forsta Gainsight CS Genesys GetFeedback Helpshift Humach InMoment Intouch Insight Jebbit Local Measure Medallia Movate Nextiva Oracle CX Qualfon Qualtrics XM SoGoSurvey Sprinklr Stratifyd SurveySparrow Survicate Talisma Tenfold Track.co Uxpressia Verint Wyng Zoho CRM Plus [![Tenfold Software Tool](https://cdn.selecthub.com/products/feeef9bd04fac1765263893621bb4811-174572d4f26be3783ff61e56b5c9e13e/resources/normal/logo.png?1693318526)](https://www.selecthub.com/p/customer-experience-software/tenfold/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product Alchemer Alida AskNicely Birdeye CallVU CommBox CXone Engagely Engati Forsta Gainsight CS Genesys GetFeedback Helpshift Humach InMoment Intouch Insight Jebbit Local Measure Medallia Movate Nextiva Oracle CX Qualfon Qualtrics XM SoGoSurvey Sprinklr Stratifyd SurveySparrow Survicate Talisma Tenfold Track.co Uxpressia Verint Wyng Zoho CRM Plus [![Genesys Software Tool](https://cdn.selecthub.com/products/a4b4a777d704346280fc18fc9ca1d6b1-6883c373eef1d18f6323f2bd873dd72e/resources/normal/logo.png?1735630523)](https://www.selecthub.com/p/customer-experience-software/genesys/) Remove Add to Compare Select Product Alchemer Alida AskNicely Birdeye CallVU CommBox CXone Engagely Engati Forsta Gainsight CS Genesys GetFeedback Helpshift Humach InMoment Intouch Insight Jebbit Local Measure Medallia Movate Nextiva Oracle CX Qualfon Qualtrics XM SoGoSurvey Sprinklr Stratifyd SurveySparrow Survicate Talisma Tenfold Track.co Uxpressia Verint Wyng Zoho CRM Plus [![AskNicely Software Tool](https://cdn.selecthub.com/products/5c16b0d099fd16c49462fb3c951b3ebf-816e589e73fb52ac371a3958ce28c903/resources/normal/logo.png?1693319175)](https://www.selecthub.com/p/customer-experience-software/asknicely/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=Sprinklr&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4aadd661908b181d059a117f02fbc9ec-d99f5cf944209ed65ffced46c5c48d3d%2Fresources%2Fnormal%2Flogo.png%3F1735630935) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=Qualfon&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb5a1d925221b37e2e399f7b319038ba0-0f057311f021099f8bd81f3d202cc2d8%2Fresources%2Fnormal%2Flogo.png%3F1735060712) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=Tenfold&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffeeef9bd04fac1765263893621bb4811-174572d4f26be3783ff61e56b5c9e13e%2Fresources%2Fnormal%2Flogo.png%3F1693318526) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=Genesys&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa4b4a777d704346280fc18fc9ca1d6b1-6883c373eef1d18f6323f2bd873dd72e%2Fresources%2Fnormal%2Flogo.png%3F1735630523) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=AskNicely&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5c16b0d099fd16c49462fb3c951b3ebf-816e589e73fb52ac371a3958ce28c903%2Fresources%2Fnormal%2Flogo.png%3F1693319175) ### Product Insights Overall Rating Comparison [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (879 Reviews) ](#user-sentiment-section) [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment we're gathering data ](#user-sentiment-section) [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (498 Reviews) ](#user-sentiment-section) [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (861 Reviews) ](#user-sentiment-section) [ Analyst Rating 59 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (54 Reviews) ](#user-sentiment-section) Price Starting From $249 Per User, Monthly Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Sprinklr&category=Customer+Experience+Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/4aadd661908b181d059a117f02fbc9ec-d99f5cf944209ed65ffced46c5c48d3d/resources/normal/logo.png?1735630935)) [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Sprinklr&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcustomer-experience-software%2Fsprinklr%2Falternatives%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4aadd661908b181d059a117f02fbc9ec-d99f5cf944209ed65ffced46c5c48d3d%2Fresources%2Fnormal%2Flogo.png%3F1735630935&price=3) Custom Quote i Monthly, Quote-Based No [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Qualfon&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcustomer-experience-software%2Fsprinklr%2Falternatives%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb5a1d925221b37e2e399f7b319038ba0-0f057311f021099f8bd81f3d202cc2d8%2Fresources%2Fnormal%2Flogo.png%3F1735060712&price=2) Custom Quote i Monthly No [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Tenfold&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcustomer-experience-software%2Fsprinklr%2Falternatives%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ffeeef9bd04fac1765263893621bb4811-174572d4f26be3783ff61e56b5c9e13e%2Fresources%2Fnormal%2Flogo.png%3F1693318526&price=4) $900 Per User, Annually No [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=Genesys&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcustomer-experience-software%2Fsprinklr%2Falternatives%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa4b4a777d704346280fc18fc9ca1d6b1-6883c373eef1d18f6323f2bd873dd72e%2Fresources%2Fnormal%2Flogo.png%3F1735630523&price=4) $399 Monthly Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=AskNicely&category=Customer+Experience+Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/5c16b0d099fd16c49462fb3c951b3ebf-816e589e73fb52ac371a3958ce28c903/resources/normal/logo.png?1693319175)) [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=AskNicely&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcustomer-experience-software%2Fsprinklr%2Falternatives%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5c16b0d099fd16c49462fb3c951b3ebf-816e589e73fb52ac371a3958ce28c903%2Fresources%2Fnormal%2Flogo.png%3F1693319175&price=3) Product Ranking ## #6 among all Customer Experience Software ## #14 among all Customer Experience Software ## #8 among all Customer Experience Software ## #4 among all Customer Experience Software ## #20 among all Customer Experience Software [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=alt%5Farticle&name=customer-experience-software%5F%5Fsprinklr&category%5Fslug=customer-experience-software&product%5Fslug=sprinklr&product%5Fname=AskNicely&category=Customer+Experience+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fcustomer-experience-software%2Fsprinklr%2Falternatives%2F) Pros **Unified Platform:** User reviews highlight Sprinklr's unified platform, which integrates various customer service functions for a seamless workflow. **Comprehensive Social Media Management:** Sprinklr receives praise for its robust social media management capabilities, including social listening, content marketing, and customer feedback management. **Real-Time Data Insights:** User reviews consistently mention Sprinklr's ability to provide real-time data insights through its robust analytics, enabling businesses to optimize customer interactions effectively. **Customization Options:** Sprinklr is lauded for its extensive customization options, allowing businesses to tailor the platform to their specific needs and maintain brand consistency. [Show more](#) **Improved Customer Retention:** Qualfon provides the staff and technology to enhance customer interactions and encourage brand loyalty. Customer segmentation tools target each customer appropriately, improving the chances of consistently satisfying customer experiences. **Data-Driven Insights:** Advanced data mining tools identify patterns within large datasets, analyzing customer sentiments, market trends and other insights. Customer segmentation and recommendation engines help predict what customers need and suggest appropriate courses of action. **Personalized Customer Experiences:** Advanced data-gathering tools identify trends, estimate customer sentiment and address unique needs, improving customer support. Comprehensive customer profiles help marketers create targeted campaigns. [Show more](#) **Reduced Agent Effort:** Tenfold streamlines workflows by automating tasks like call logging and data entry, freeing agents to focus on customer interactions. **Improved Customer Experience:** Tenfold provides agents with a unified view of customer data, enabling personalized and efficient service that enhances customer satisfaction. **Enhanced Visibility and Reporting:** Tenfold offers comprehensive reporting and analytics tools, empowering businesses to gain insights into call center performance and make data-driven decisions. **Increased Productivity:** By automating tasks and providing easy access to information, Tenfold helps agents handle more calls and resolve issues faster, boosting overall productivity. [Show more](#) **Omnichannel Integration:** User reviews highlight the software's strength in unifying communication channels like voice, email, chat, SMS, and social media, enabling businesses to interact seamlessly with customers across their preferred platforms. **AI-Powered Insights:** Users value the platform's AI capabilities, such as predictive engagement and intelligent routing, which use real-time data analysis to anticipate customer needs and optimize interactions for personalized experiences. **Scalability and Adaptability:** User reviews praise the platform's ability to scale resources up or down based on business needs, making it suitable for both growing businesses and large enterprises experiencing fluctuating demand. **Real-Time Analytics:** The platform's real-time analytics and reporting features provide businesses with immediate insights into key performance indicators, enabling data-driven decision-making and process improvement. **Workforce Engagement:** Users appreciate the integrated workforce engagement management suite, which offers tools for optimized scheduling, quality management, and gamification, contributing to increased agent productivity and satisfaction. [Show more](#) **Easy to Use:** Users praise AskNicely's intuitive design and ease of use, making it simple for teams to create and send surveys without extensive training. **Effective Reporting and Analytics:** AskNicely provides robust reporting and analytics features that allow businesses to gain valuable insights from customer feedback. Users appreciate the clear and visually appealing dashboards that make it easy to understand trends and identify areas for improvement. **Integrations:** AskNicely integrates seamlessly with popular business tools, such as Salesforce and HubSpot, enabling businesses to streamline their workflows and centralize customer data. [Show more](#) Cons **Steep Learning Curve:** User reviews frequently mention that Sprinklr can be challenging to learn, especially for new users, due to its extensive features and complex interface. **Overwhelming Functionality:** Some users find the platform's vast array of features overwhelming, making it difficult to navigate and utilize effectively without proper training. **Limited Content Formats:** Sprinklr lacks support for certain content formats, such as Instagram story videos and polls, which can restrict the types of content users can share. **High Cost:** Sprinklr's pricing is considered high, especially compared to other similar tools, with additional costs for premium features like dedicated customer support. [Show more](#) **Limited Information on Software Features:** User reviews primarily focus on employee experiences rather than providing specific details about the software's functionalities, making it challenging to assess its strengths for potential business users. **Lack of Public User Reviews:** The absence of readily available user reviews from a business user's perspective makes it difficult to gain insights into the software's effectiveness in addressing typical call center needs and pain points. [Show more](#) **Clunky User Interface:** The user interface can feel outdated and cumbersome, leading to a steep learning curve for new users and decreased efficiency for experienced agents. **Limited Customization:** Tenfold may not offer the level of customization needed for complex call center workflows, potentially hindering integration with existing systems or processes. **Reporting Challenges:** Generating customized reports or accessing specific data points can be difficult, limiting the ability to analyze call center performance and identify areas for improvement. **Mobile App Limitations:** The mobile app may lack essential features or functionality compared to the desktop version, hindering remote work or on-the-go access for supervisors and agents. [Show more](#) **Customization Depth:** While user reviews acknowledge the platform's customization features, they point out that more detailed options are needed to fully tailor the software to specific business needs. **Seamless Integration:** User reviews highlight that integrating Genesys Cloud CX with existing systems can be challenging, requiring additional effort to ensure smooth data flow and compatibility. [Show more](#) **Limited Customization:** Users express frustration over the platform's restrictive customization options, particularly concerning survey design and branding. They desire more control over the look and feel to align surveys with their brand aesthetics. **Reporting Features:** Some users find the reporting functionality to be less robust than desired. They seek more in-depth analytics and visualization tools to gain richer insights from survey data. **Integrations:** Users desire more seamless integrations with other business-critical tools, particularly those commonly used in customer support and marketing workflows. This lack of integration can lead to data silos and manual workarounds. [Show more](#) ### Our Review Based on an aggregate of reviews taken from the sources above, the following researcher summary for these products has been curated by a SelectHub Market Analyst. Researcher's Summary How do you sprinkle a little joy into your customers' experience? User reviews from the last year indicate that Sprinklr, a comprehensive customer experience management platform, might just be the tool to achieve that. Users consistently praise Sprinklr for its robust analytics and reporting functionalities, which provide invaluable insights into customer behavior and sentiment. This granular understanding of the customer journey allows businesses to tailor their interactions for maximum impact, a crucial factor in today's competitive landscape. For instance, one user highlighted how Sprinklr's AI-driven sentiment analysis helped them identify a surge in negative feedback related to a specific product feature, enabling them to address the issue proactively and mitigate potential damage to their brand reputation.However, this depth of functionality comes at a cost, both literally and figuratively. Users frequently point out that Sprinklr's pricing can be prohibitive, particularly for smaller businesses with limited budgets. Additionally, the platform's extensive feature set can be overwhelming for new users, often necessitating formal training to unlock its full potential. This steep learning curve can be a significant barrier to entry for some organizations, especially those without dedicated IT resources. Despite these drawbacks, Sprinklr's ability to unify customer interactions across multiple channels, from social media to email to live chat, is a major differentiating factor that resonates strongly with users. This centralized approach streamlines workflows and empowers teams to deliver a consistent and personalized customer experience across all touchpoints.In conclusion, Sprinklr emerges as a powerful ally for large enterprises seeking a comprehensive solution to manage and elevate their customer experience. Its robust analytics, unified platform, and extensive feature set provide unparalleled insights and control over the customer journey. However, its complexity and cost might make it a less suitable option for smaller businesses or those with limited technical expertise. For these organizations, exploring alternative solutions with a shallower learning curve and more budget-friendly pricing models might be a more prudent approach. [Show more](#) Can you hear me now? Qualfon is a call center software that has garnered attention for its comprehensive features and global presence. However, a closer look at user feedback reveals a mixed bag of opinions, suggesting that while Qualfon may be a decent option for some, it might not be the perfect fit for everyone. One of Qualfon's notable strengths is its robust suite of tools designed to enhance customer interactions and streamline call center operations. Users appreciate the platform's ability to handle multi-channel communication, including phone, email, and live chat, which allows for a seamless customer experience. Additionally, Qualfon's data analytics capabilities have been praised for providing valuable insights into customer behavior and campaign performance. These insights can be instrumental in optimizing marketing strategies and improving customer satisfaction. However, some users have expressed concerns about the software's user interface, finding it less intuitive and more cumbersome compared to some competitors. This complexity could potentially lead to a steeper learning curve for new users. Furthermore, while Qualfon boasts a wide array of features, some users have reported that certain functionalities can be glitchy or unreliable at times, which can be frustrating for agents who rely on the software for their daily tasks. Overall, Qualfon appears to be a comprehensive call center software solution that could be particularly beneficial for medium to large businesses with complex needs and a global reach. However, companies with simpler requirements or those seeking a more user-friendly interface might want to explore alternative options in the market. [Show more](#) Dialing up the excitement, let's explore what users have to say about Tenfold: While Tenfold generally receives positive feedback, there are some areas where it falls short. Users appreciate its ability to integrate with various CRMs and its click-to-dial functionality, which streamlines workflows and boosts productivity. The software's comprehensive call logging and recording features also provide valuable insights for performance analysis and training purposes. However, some users find the interface clunky and overwhelming, especially for those new to call center software. Additionally, occasional glitches and syncing issues can disrupt operations and cause frustration. What sets Tenfold apart is its focus on integrating communication channels and providing a unified view of customer interactions. This is crucial for businesses that want to deliver a seamless customer experience across multiple touchpoints. However, Tenfold may not be the best fit for small businesses with basic call center needs due to its complexity and cost. It's better suited for larger organizations with high call volumes and a need for advanced features like call routing, analytics, and CRM integration. For these businesses, Tenfold can be a game-changer, providing the tools and insights needed to optimize call center operations and enhance customer satisfaction. Keep in mind that software is constantly evolving, so it's always a good idea to check for the latest updates and user reviews to make an informed decision. [Show more](#) Is Genesys truly the genesis of exceptional customer experiences? User reviews from the past year reveal a somewhat nuanced perspective. While Genesys is widely acknowledged for its robust omnichannel capabilities, seamlessly integrating various communication channels like a conductor leading a symphony, its cost structure often draws criticism, resembling an intricate labyrinth that can be difficult to navigate. Users consistently praise Genesys for its comprehensive features, particularly its advanced AI-powered tools for workforce management and predictive engagement. These features empower businesses to orchestrate customer interactions with a level of sophistication akin to a chess grandmaster planning their moves. However, the platform's complexity, while a testament to its power, can also be a double-edged sword, demanding significant investment in training and technical expertise, much like embarking on a challenging expedition. Genesys is best suited for large enterprises with deep pockets and complex needs, those who can fully utilize its extensive capabilities and absorb its premium cost. Smaller businesses, on the other hand, might find more value in alternatives like Five9 or Talkdesk, which offer a more streamlined feature set at a more palatable price point. Ultimately, choosing the right customer experience platform is like selecting the right tool for a job – it's about finding the perfect balance between functionality, usability, and cost-effectiveness. [Show more](#) Is AskNicely really that nice? User reviews from the past year suggest that it is, but with a few caveats. Customers rave about AskNicely's intuitive interface, reporting capabilities, and top-notch customer support. They find it easy to create and send surveys, and the data visualization tools make it simple to identify trends and areas for improvement. One user even called the reporting "insanely good," highlighting the ability to drill down into specific customer segments and track progress over time. However, some users have expressed frustration with the platform's limited customization options and occasional glitches. What sets AskNicely apart is its focus on driving action from customer feedback. Unlike some competitors that simply collect data, AskNicely encourages users to close the feedback loop by responding to customers and making changes based on their input. This focus on actionability is a major selling point for many users, who appreciate the platform's ability to help them improve customer satisfaction and loyalty. Overall, AskNicely is best suited for businesses that are serious about using customer feedback to drive improvements. Its ease of use, powerful reporting, and action-oriented approach make it a valuable tool for companies of all sizes, but particularly those with a customer-centric culture. [Show more](#) ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Sprinklr does not yet have an analyst rating. By comparison to Sprinklr alternatives, Qualfon does not yet have an analyst rating, Tenfold does not yet have an analyst rating, Genesys does not yet have an analyst rating, and AskNicely has an analyst rating of 59. we're gathering data we're gathering data we're gathering data we're gathering data 59 Features Comparison **AI-Based Capabilities** Anticipate customer needs and automate helpful responses instantly, ensuring every interaction feels personal and resolves issues right away. we're gathering data we're gathering data we're gathering data we're gathering data 5 **Customer and Contacts Management** Keep a single, unified record for every customer interaction, so you always know who they are, what they need, and what their history is. we're gathering data we're gathering data we're gathering data we're gathering data 68 **Dashboards and Reporting** Monitor every key metric and trend in real-time on one customized screen, giving you clear insights to quickly improve service and increase loyalty. we're gathering data we're gathering data we're gathering data we're gathering data 79 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Customer Experience Software) Strengths The best features of Sprinklr, Qualfon, Tenfold, Genesys and AskNicely as judged by user reviews and analyst validation. we're gathering data we're gathering data we're gathering data we're gathering data Integrations and Extensibility Mobile Capabilities ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Customer Experience Software) How all solutions compare against the top 7 functional requirements as defined by SelectHub project data. Sprinklr Qualfon Tenfold Genesys AskNicely \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Customer Experience Software) AI-Based Capabilities Customer And ContactsManagement Dashboards AndReporting Feedback Channels Mobile Capabilities Platform Capabilities Survey Management 5 68 79 56 88 70 46 0 25 50 75 100 Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **AI-Based Capabilities** Anticipate customer needs and automate helpful responses instantly, ensuring every interaction feels personal and resolves issues right away. unsupported unsupported unsupported unsupported unsupported **Customer and Contacts Management** Keep a single, unified record for every customer interaction, so you always know who they are, what they need, and what their history is. unsupported unsupported unsupported unsupported 55% 45% **Dashboards and Reporting** Monitor every key metric and trend in real-time on one customized screen, giving you clear insights to quickly improve service and increase loyalty. unsupported unsupported unsupported unsupported 71% 29% **Feedback Channels** Collect customer feedback immediately after every interaction through various easy methods, capturing honest opinions when they matter most. unsupported unsupported unsupported unsupported 56% 44% **Mobile Capabilities** Manage service requests, view customer profiles, and respond to issues from your phone or tablet, so you can deliver excellent support even when away from your desk. unsupported unsupported unsupported unsupported 88% 12% **Platform Capabilities** Scale the system to handle increasing demand and integrate smoothly with your other essential business tools, giving you a reliable and flexible service platform. unsupported unsupported unsupported unsupported 71% 29% **Survey Management** Design, deploy, and analyze professional customer surveys with ease, helping you ask the right questions and quickly understand what your customers are really thinking. unsupported unsupported unsupported unsupported 43% 57% ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Customer Experience Software) Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **Integrations and Extensibility** Connect your existing tools to centralize customer data, ensuring everyone has the same complete picture of your customers without tedious manual transfers. unsupported unsupported unsupported unsupported 80% 20% **Analyst Message:** In effort to simplify your complex software decisions, this information is based on all industries and company sizes. We advise you to drill further into our data to discover how this information looks for your unique needs. [CUSTOMIZE THIS DATA ](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Customer Experience Software) ### User Sentiment Summary Sprinklr has a user sentiment rating of 80 based on 879 reviews. Qualfon has a user sentiment rating of based on reviews. Tenfold has a user sentiment rating of 91 based on 498 reviews. Genesys has a user sentiment rating of 84 based on 861 reviews. AskNicely has a user sentiment rating of 100 based on 54 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 879 reviews we're gathering data ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 498 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 861 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 54 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 80% of users recommend this product Sprinklr has a 'great' User Satisfaction Rating of 80% when considering 879 user reviews from 5 recognized software review sites. we're gathering data 91% of users recommend this product Tenfold has a 'excellent' User Satisfaction Rating of 91% when considering 498 user reviews from 4 recognized software review sites. 84% of users recommend this product Genesys has a 'great' User Satisfaction Rating of 84% when considering 861 user reviews from 5 recognized software review sites. 100% of users recommend this product AskNicely has a 'excellent' User Satisfaction Rating of 100% when considering 54 user reviews from 1 recognized software review sites. User Review Scores **FinancesOnline** **4.1** (14) n/a n/a **5.0** (16) n/a **G2.com, Inc** **4.0** (702) n/a **4.5** (167) **4.3** (460) n/a **Software Advice, Inc** n/a n/a **4.74** (149) n/a n/a **GetApp** **4.2** (57) n/a n/a **4.1** (107) n/a **Capterra Inc** n/a n/a **4.7** (147) n/a n/a **Gartner, Inc** **4.1** (33) n/a n/a **4.4** (106) n/a **TrustRadius** **3.9** (73) n/a **3.4** (35) **3.8** (172) **5.0** (54) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. No awards. No awards. ![User Favorite Award]() No awards. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Small Medium Large Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile ### Top Alternatives in Customer Experience Software [ Alchemer ](https://www.selecthub.com/p/survey-software/alchemer/) [ Alida ](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) [ AskNicely ](https://www.selecthub.com/p/customer-experience-software/asknicely/) [ Birdeye ](https://www.selecthub.com/p/reputation-management-software/birdeye/) [ Forsta ](https://www.selecthub.com/p/experience-management-software/forsta/) [ Gainsight CS ](https://www.selecthub.com/p/customer-success-software/gainsight-cs/) [ GetFeedback ](https://www.selecthub.com/p/customer-experience-software/getfeedback/) [ InMoment ](https://www.selecthub.com/p/customer-experience-software/inmoment/) [ Medallia ](https://www.selecthub.com/p/experience-management-software/medallia/) [ Qualtrics XM ](https://www.selecthub.com/p/experience-management-software/qualtrics/) ### Related Categories These products can also be found with other leading products in these categories: [ AI Help Desk Software ](https://www.selecthub.com/c/ai-help-desk-software/) [ AI Marketing Tools ](https://www.selecthub.com/c/ai-marketing-tools/) [ Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) [ Experience Management Software ](https://www.selecthub.com/c/experience-management-software/) [Show more](#read-more-categories) we're gathering data [Show more](#read-more-categories) we're gathering data [Show more](#read-more-categories) [ Experience Management Software ](https://www.selecthub.com/c/experience-management-software/) [Show more](#read-more-categories) we're gathering data [Show more](#read-more-categories) ### Compare other software products using the SelectHub platform Select a Category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus Software Apparel ERP Software Applicant Tracking Systems Appointment Scheduling Software Assessment Software Asset Tracking Software Audio Editing Software Augmented Reality Software Auto Dialer Software Background Check Software Backup Software Barcode Software Benefits Administration Software Big Data Analytics Tools Bookkeeping Software BPM Software Budgeting Software Building Information Modeling Software Business Analytics Tools Business Intelligence Tools Business Management Software Business Phone Systems Business Process Automation Software CAD Software Call Center Software Call Tracking Software CAM Software Chiropractic Software Church Management Software Claims Management Software Clinical Decision Support Systems Cloud Access Security Broker Software Cloud Cost Management Tools Cloud PBX Cloud Phone Systems Cloud Storage Providers CMMS Software CMS Software Collaboration Software Colocation Hosting Providers Compensation Management Software Construction Accounting Software Construction Bidding Software Construction ERP Software Construction Estimating Software Construction Management Software Construction Scheduling Software Contact Management Software Content Collaboration Software Content Creation Software Content Marketing Software Contract Lifecycle Management Software Contractor Software Conversation Intelligence Software Conversational AI Platforms Course Creation Software CPaaS Platforms CPM Software CPQ Software CRM Software CRO Software Customer Data Platforms Customer Engagement Platforms Customer Experience Software Customer Service Software Customer Success Software Cybersecurity Software DaaS Providers Dashboard Software Data Analytics Software Data Archiving Solutions Data Extraction Tools Data Governance Tools Data Integration Tools Data Loss Prevention Software Data Management Tools Data Migration Tools Data Preparation Software Data Protection Software Data Recovery Software Data Visualization Tools Data Warehouse Tools Database Management Software Dealer Management Systems Delivery Management Software Dental Imaging Software Dental Practice Management Software Dental Software Desktop Database Software Desktop Publishing Software DevOps Software Diagram Software Digital Adoption Platforms Digital Advertising Software Digital Asset Management Software Digital Experience Platforms Digital Rights Management Software Digital Signage Software Disaster Recovery Software Discrete Manufacturing Software Dispatch Software Dispensary Software Distribution Software Document Generation Software Document Management Software Document Security Solutions Document Workflow Automation Software Dropshipping Software E-Learning Software e-Prescribing Software EAM Software ECM Software Ecommerce Analytics Software Tools Ecommerce Inventory Management Software eCommerce Platforms Ecommerce Tools EDI Software eDiscovery Software EDR Solutions Educational Software EHR Software Elearning Authoring Tools Electronic Signature Software Email Management Software Email Marketing Software Email Security Software Embedded Analytics Tools Employee Engagement Software Employee Experience Software Employee Feedback Software Employee Monitoring Software Employee Recognition Software Employee Scheduling Software EMR Software Endpoint Management Software Endpoint Security Software Energy Management Software Engineering Project Management Software Enterprise Backup Software Enterprise Browsers Enterprise Feedback Management Software Enterprise Legal Management Software Enterprise Reporting Software EOR Software EPM Software Equipment Rental Software ERP Software ETL Tools Event Management Software Expense Management Software Experience Management Software Facility Management Software Field Service Management Software Financial Management Systems Financial Reporting Software Financial Services CRM Software Firewall Software Fixed Asset Software Fleet Maintenance Software Fleet Management Software Fleet Tracking Software Food Delivery Software Food Distribution Software FP&A Software Freight Forwarding Software Freight Management Software Fundraising Software Generative AI Tools GIS Software Global Employment Platforms GPS Tracking Software Graphic Design Software GRC Software Guest Messaging Software Headless CMS Platforms Help Authoring Tools Help Desk Software HOA Software Home Care Software Home Health Software Hospital EMR Systems Hospitality Software Hotel Management Software Hotel Property Management Systems Hotel Reservation Software HR Analytics Software HR Management Software HVAC Software IAM Software Influencer Marketing Software Insurance Agency Management Systems Insurance Software Integrated Development Environments Inventory Control Software Inventory Management Software Inventory Optimization Software Invoicing Software iPaaS Solutions IT Asset Management Software ITSM Software IWMS Software Job Search Sites Kanban Software Knowledge Base Software Knowledge Management Software Landing Page Builders Last Mile Delivery Software Lead Capture Software Lead Generation Software Lead Management Software Lease Accounting Software Lease Management Software Leave Management Software Legal Billing Software Legal Case Management Software Legal Practice Management Software Liquor Store POS Systems Live Chat Software LMS Software Location Intelligence Software Log Analysis Software Long Term Care Software Low-Code Development Platforms Manufacturing Inventory Software Manufacturing Operations Management Software Manufacturing Software Market Intelligence Software Marketing Analytics Software Marketing Automation Software MDM Software MDR Solutions Medical Billing Software Medical Coding Software Medical Practice Management Software Medical Software Meeting Management Software Mental Health Software MES Software Microlearning Platforms Moving Company Software MRO Software MRP Systems Multi-channel Ecommerce Software Network Security Software Nonprofit Accounting Software Nonprofit CRM Software Note-Taking Software OEE Software Office Suite Software Oil and Gas Software OKR Software Onboarding Software Online Course Platforms Online Fax Services Online Learning Platforms Online Marketplace Optimization Tools Online Ordering Systems Online Training Software Optometry Software Order Management Software PACS Systems Password Management Software Patient Engagement Software Patient Intake Software Patient Scheduling Software Payment Processing Software Payment Software Payroll Software Penetration Testing Tools PEO Software Performance Management Systems Pharmacy Software Photo Editing Software Physical Security Software Physical Therapy Software PIM Software PLM Software POS Software PPC Software PPM Software Pre-Employment Assessment Tools Predictive Analytics Software Presentation Software Pricing Software Process Manufacturing Software Procure To Pay Software Procurement Software Product Analytics Software Production Scheduling Software Project Management Software Property & Casualty Policy Administration Systems Property Management Software Proposal Software PSA Software Quality Management Software Quoting Software Real Estate Asset Management Software Real Estate CRM Software Real Estate Software Recruitment Software Relational Databases Remote Desktop Software Rental Property Management Software Reputation Management Software Resource Management Software Restaurant Management Software Restaurant POS Systems Restaurant Reservations Software Retail Management Software Retail POS Systems Revenue Cycle Management Software Risk Management Software RMM Software Routing Software RPA Software Sales Acceleration Software Sales Commission Software Sales Enablement Software Sales Engagement Software Sales Force Automation Software Sales Intelligence Tools Screen and Video Capture Software Secure Web Gateways Security Awareness Training Software Security Compliance Software Seed to Sale Software Self Storage Software Self-Service BI Tools Senior Living Software SEO Software Server Virtualization Software Shipping Software Shopping Cart Software SIEM Tools SMS Marketing Software Social Media Advertising Software Social Media Analytics Software Social Media Listening Tools Social Media Management Tools Social Media Marketing Software Social Networking Tools Spa Software Space Management Software SPC Software Spend Management Software SRM Software Statistical Analysis Software Strategic Planning Software Student Information Systems Subscription Billing Software Subscription Management Software Supply Chain Management Software Supply Chain Planning Software Supply Chain Risk Management Software Supply Chain Visibility Software Survey Software Takeoff Software Talent Acquisition Software Talent Assessment Tools Talent Intelligence Software Talent Management Systems Task Management Software Technical Assessment Tools Telehealth Platforms Telemedicine Software Therapy Note Software Therapy Software Time and Attendance Software Time Clock Software Time Tracking Software Timesheet Software TMS Software Training Management System Software Trucking Software UCaaS Providers UGC Platforms Unified Endpoint Management Tools User Research Tools Vacation Rental Software Vector Graphics Software Vendor Risk Management Software Vibe Coding Tools Video Conferencing Platforms Video Editing Software Video Interview Software Virtual Phone Systems Visual Collaboration Tools VoIP Providers Volunteer Management Software VPN Software Vulnerability Management Software Warehouse Management Software WCMS Software Web Design Software Website Builders Whiteboard Software Work Management Software Workflow Management Software Workforce Management Software XDR Software Choose a Category to Select a Product VS Choose a Category to Select a Product Compare **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/ces-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Customer%20Experience%20Software) **Supported:** Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Not Supported:** Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor at an additional cost. At most, requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Customer Experience", "item": "https://www.selecthub.com/category/customer-experience/" }, { "@type": "ListItem", "position": 3, "name": "Customer Experience Software", "item": "https://www.selecthub.com/c/customer-experience-software/" }, { "@type": "ListItem", "position": 4, "name": "Sprinklr", "item": "https://www.selecthub.com/p/customer-experience-software/sprinklr/" }, { "@type": "ListItem", "position": 5, "name": "Sprinklr Alternatives" } ] } ```