Customer Communication Management
GMC Inspire™ is the only single-design customer communications management (CCM) solution that lets you create, manage and deliver seamless customer communications across all channels. An industry first, GMC Inspire’s multichannel preview, proof, and signoff capabilities allow you to optimize every customer interaction wherever it takes place: call center, mobile phone, tablet, SMS, web, email and print.
HP Exstream is a multichannel customer communication management (CCM) solution that helps you make the most of every customer touch point by creating insightful, impactful, real-time customer communications. Improve your customers' overall experience with relevant, meaningful communications delivered through their preferred delivery channel, including web, email, print, and SMS. Choose from a range of industry solutions for financial services, healthcare, insurance, print service providers, public sector, telecommunications, and utilities.
EMC Document Sciences xPression Enterprise Edition: Automates the generation of highly customized and personalized multichannel customer communications. With xPression, you can replace multiple document generation systems to reduce costs, streamline processes, and improve customer experience.
ReCompose software helps mailers improve the appearance, relevance and traceability of documents to make every communication more effective and every mailing process more trackable. ReCompose is a print stream manipulation software that can modify the appearance of print-ready output without having to re-engineer a legacy billing or statement application. Document modifications are simple, cost effective and ensure closed-loop integrity. With ReCompose, you gain control over the appearance, economy and deliverability of your communications.
Gain the flexibility you need to manage document production— from customer correspondence to welcome kits statements to promotions—paper and digital—all through a single-server solution. Streamline operations. Increase efficiencies. Produce your documents to meet your needs unconstrained by capabilities limitations.The EngageOne Server is easy to deploy and integrate speeds data analysis integration and utilization and drives document production optimized for each channel and purpose. It is the only scalable communication engine that makes it easy to engage customers across every channel and every department through more relevant cost-effective relationship-building contacts.
The Automated Document Factory (ADF) command center for production. Sefas Producer gives you the control to effectively manage your customer communication distribution process to maximize your operational investment, reduce costs, and expand service capabilities in new business verticals.
The greatest impact on customer acquisition and retention - particularly in the mass youth market - is realized when all digital, two-way communications are managed and delivered through a common platform. DocFast®, iPipeline's e-Delivery solution is about improving digital customer communications. This includes all customer documents, correspondence, statements and billing. DocFast provides a unified experience, ensuring your customers, as well as agents and advisors, have a superior communications experience through their ability to effectively communicate and collaborate via one solution.When you see and hear iPipeline, think insurance accelerated. Watch the following video to better understand the value of our e-delivery solution.
FleetZoo is a SaaS for field operations and last mile delivery including modules for Order Management, CRM, Vehicles Management, Route planning and Optimization, Dispatching, Tracking, and Customer Notification modules. The solution is designed to cut operational costs through optimizing fleet routing, minimizing vehicle run-time, and maximizing fuel savings while improving fleet utilization, driver productivity, and customer service levels. Our Fleet Optimization Solution simplifies and improves the planning, execution, and monitoring of any fleet operation, for any fleet size.
Track hundreds of processes in one place and increase revenue through transparency, consistency and efficiency
As more and more competitors appear and as social media lets customers amplify their opinions, you can’t afford not to collect customer feedback in a systematic and ongoing way. Measuring and taking action on customer feedback allows you to make improvements that customers care about, build customer loyalty and brand recognition, and make sure you’re keeping ahead of any small issues or big trends. Find more details about our customer satisfaction survey tool here.
Voicefox allows you to record and capture highlights from your online meetings. It's designed to work across different types of meetings. You can setup what type of meetings you’d like Voicefox to record, configure what keywords to search for, and flexible analytics to provide insights into your conversations.Let Voicefox help you highlight the most valuable information from your sales calls, internal meetings, product feedbacks or recruitment processes. Just invite firstname.lastname@example.org to your next call and find out why it's worth to have your own personal assistant on your next call.Voicefox can record meetings from GoToMeeting, Google Hangouts, Google Meet, Cisco Webex, BlueJeans, Zoom.us, Skype for Business and more.
Your customers need to know how they’re being billed. An accurate and easy to understand invoice means less calls to the support center and happier customers. Use a wide range of invoice template capabilities such as grouping, subtotals, and conditional logic to design and configure invoice templates in Zuora.
goTransverse delivers one of the leading cloud-based, agile monetization and subscription management platforms on the market. The award-winning platform, TRACT® was named a leader in The Forrester Wave™: Recurring Customer And Billing Management, Q3 2017. TRACT is designed to address the challenges businesses face when they rapidly deploy new products and services with sophisticated subscription and consumption-based pricing models at global scale. goTransverse clients using TRACT are able to accelerate top-line revenue growth and time-to-market, as well as gain visibility into revenue streams and drive operational savings.
Aria Crescendo is the first platform, cloud or on-premise, with the ability to aggregate bills for multiple locations, to make services transient to users as they move from one location to another, to move digital add-on services for “child” entities from simple “parent-pay” to “self-pay” as needed, and to split components of service bundles among payers. All without any custom coding. Critically, however, Aria provides all of this capability without imposing the risk of having to fully replace legacy systems. Thanks to Aria’s state-of-the-art “Active Orchestration” integration toolkit, businesses can benefit from the agile augmentation Aria provides while allowing incumbent systems to remain in place as needed.
KUBRA offers a complete and fully integrated portfolio of e-billing, e-payment, and print-based solutions for managing the customer billing and payment process. Whether you want to provide mobile and online payment options or redesign your bill templates, we can help. Our solutions are tailored to your company’s needs, and can often eliminate multiple vendors.
For consumer convenience, ACI’s web payments gives you a feature-rich, branded online payment service that’s easy for consumers to use. Notify them when a bill is due, and then direct them to the website where they can view, pay and turn off paper billing. You’ll improve satisfaction while encouraging greater usage of a low-cost, online self-service option.