What is Vivantio ITSM?
The flexibility and configurability of Vivantio enables organizations to centralize service management and customer service processes across multiple departments into a single scalable solution. By centralizing service management operations, you can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting.
Vivantio powers customer service in IT, HR, Facilities Management, Finance and other departments across entire organizations.
Benefits and Insights
Key differentiators & advantages of Vivantio ITSM
- Incident, problem and change management
- Client, asset, knowledge and task management
- Configurable ticket types
- Automation – ticket triggers, escalation and routing
- Configurable, branded customer portals
- Full roles and permissions configuration
- Extensive report builder and customizable dashboards
- Full API and out-of-the-box integrations
Top Competitors Alternatives
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Vivantio ITSM Reviews
The following reviews for Vivantio ITSM are taken from the SelectHub ReviewFeed which collects and aggregates reviews from across a variety of online review platforms such as Capterra, Software Advice, Gartner Peerinsights, PC Mag and G2 Crowd.